Patient services manager Work, Jobs in Ham, Wil (with Salaries)

Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
9d
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
13d
Clinical Services Manager – Wards, Day Case and Pre-Assessment
Circle Health Group —Reading
- Up to £68,500 a year
- Full-time
- Hospital
- Master's degree
- Business development
- Annual leave
- Employee discount
Emergency Planning Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
6d
Clinical Services Manager – Theatre
Circle Health Group —Reading
- Up to £65,000 a year
- Full-time
- Hospital
- Team management
- Organisational skills
- Employee discount
- Life insurance
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
5d
Patient Flow Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Communication skills
14d
Manager, Client Engagement
ICON Plc —Reading
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
- Employee assistance programme
Veterinary Practice Manager
Pinkham Equine Ltd —Salisbury
- £32,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
Quick apply
14d
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Project management
- Organisational skills
Quick apply
Admin & Compliance Care Co-Ordinator
Two Rivers Medical Partnership —Whitchurch
- £13.60 an hour
- Full-time
- Front desk
- In-person
- Care plans
- Free parking
Quick apply
14d
Territory Manager - Surgical
Olympus KeyMed Group Companies —Swindon
- Sales
- Communication skills
- Free parking
- Annual leave
Project Manager, Remote Research Clinicians
IQVIA —Reading
- Full-time
- English
- Project management
- Bachelor's degree
8d
Virtual Key Account Manager
IQVIA —Reading
- Full-time
- Remote
- Sales
- No degree
- Negotiation
- Employee discount
13d
Business Development Manager - Obagi Skincare
Healthxchange —Reading
- Sales
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Band 5 Specialist Recovery Practitioner - Salisbury
Avon and Wiltshire Mental Health Partnership NHS Trust —Salisbury
- £32,073 - £39,043 a year
- Full-time
- Leadership
2d
Content Assistant
Ardens —Salisbury
- £27,976 a year
- Full-time
- Microsoft Office
- Annual leave
Quick apply
12d
Treatment Coordinator
Bupa Dental Care —Andover
- Communication skills
- Employee discount
- Referral programme
Clinical Data Management Lead, home-based
IQVIA —Reading
- Full-time
- Remote
- Anatomy knowledge
- Customer service
- Project management
Education Administrator - Prison Education - HMP Erlestoke
Milton Keynes College —Devizes
- Up to £15,571 a year
- Part-time
- Data entry
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme

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Contact Centre Liaison Manager

PracticePlusGroup -
Reading

Apply Now

Job details

Permanent
Up to £75,000 a year
9 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an experienced and driven Contact Centre Liaison Manager to join Practice Plus Group. This is a high-impact role acting as a key link between our hospital sites and our central contact centre function.

You’ll play an important role in supporting a seamless patient journey by strengthening collaboration, improving consistency in processes, and enhancing the overall patient experience across multiple sites. This is an exciting opportunity to contribute to the ongoing development of a more integrated and high-performing contact centre service, while driving continuous improvement and innovation.

The role offers flexibility with a predominantly remote or site-based working approach across the UK, alongside travel to hospital sites and occasional travel as required to support wider service operations.

What you'll be doing

As our Contact Centre Liaison Manager, you will be:

Acting as the primary liaison between hospital teams and the central contact centre function
Building strong relationships with operational teams, clinicians, and service leaders
Overseeing appointment booking, cancellations, and patient communications to ensure a smooth and effective patient pathway
Monitoring performance against KPIs such as call handling, booking accuracy, and response times
Identifying trends, risks, and opportunities to improve efficiency and patient experience
Leading continuous improvement initiatives and supporting service development
Acting as an escalation point for complex issues, ensuring timely resolution and root cause analysis
Supporting compliance with UK healthcare regulations, including GDPR and NHS standards
Designing and delivering training to ensure consistency and alignment across all teams and locations

What we’ll look for in you

With strong experience in operational leadership — ideally within healthcare, contact centre, or service delivery environments— you will also demonstrate:

Proven ability to manage stakeholders across multiple teams and locations
Experience working with contact centre operations and performance metrics
Excellent communication and relationship-building skills
Ability to analyse data, identify trends, and drive service improvement
A proactive, solutions-focused mindset with strong problem-solving capability
Understanding of patient pathways, appointment management, and healthcare service delivery (desirable)
Willingness to travel across UK sites as required

What you can expect in return

Salary of up to £75,000 per annum, depending on experience
car allowance
25 days annual leave (increasing with service), plus bank holidays
An extensive range of wellbeing and lifestyle benefits
Practice Plus Group Perks – discounts and cashback with major retailers
Employee assistance and occupational health support
Access to our bespoke e-learning platform and ongoing development opportunities

To apply for the role, click on the link below. If you have any questions, please contact [email protected] in our friendly resourcing team.

Our employment offers are subject to satisfactory pre-employment checks. Practice Plus Group promotes diversity and equal opportunities.

Applicants must have the right to work in the UK.

Apply Now

Refine Your Search

patient services manager jobs in ham, wil

Contact Centre Liaison Manager

Operational Service Manager for Maternity

Clinical Services Manager – Wards, Day Case and Pre-Assessment

Emergency Planning Officer

Clinical Services Manager – Theatre

Research Facilitator

Patient Flow Facilitator

Manager, Client Engagement

Veterinary Practice Manager

Project Manager Co-ordinator

Admin & Compliance Care Co-Ordinator

Territory Manager - Surgical

Project Manager, Remote Research Clinicians

Virtual Key Account Manager

Business Development Manager - Obagi Skincare

Band 5 Specialist Recovery Practitioner - Salisbury

Content Assistant

Treatment Coordinator

Clinical Data Management Lead, home-based

Education Administrator - Prison Education - HMP Erlestoke

I want to receive the latest job alerts for patient services manager in ham, wil

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