Customer success director Work, Jobs in Hamble, Ham (with Salaries)

Customer Success Director
Benifex —Southampton
- £65,000 - £85,000 a year
- Remote
- Driving
- Human resources
- Contracts
- Employee assistance programme
- Employee discount
22h
New Business Executive
FTTC Communications —Southampton
- Up to £70,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
Resource Planning Manager
Benifex —Southampton
- £48,000 - £72,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Employee assistance programme
Director of Partnerships, EMEA
Linnworks —Chichester
- Remote
- Business development
- Travel
- Leadership
- Employee assistance programme
- Life insurance
Operations Director
Mettricks Portswood —Southampton
- Up to £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
PA to Divisional Director
BarrattDevelopments —Southampton
- Microsoft Powerpoint
- English
- Microsoft Office
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
Account Manager Apprentice – Customer Success & Business Growt (B2B) in Southampton (Office Based)
B2B Growth Hub Limited —Southampton
- From £8 an hour
- Full-time
- Microsoft Office
- Business development
- In-person
- Paid training
Quick apply
1d
Contracts Coordinator
Precast Structural Solutions Ltd. —Southampton
- £28,000 - £32,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Director of People
Hampshire Cultural Trust —Winchester
- £70,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Employee assistance programme
9d
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
11d
Project Manager
Benifex —Southampton
- From £45,000 a year
- Remote
- Project management
- Communication skills
- Employee assistance programme
- Employee discount
14d
Risk Consultant
Benifex —Southampton
- £40,000 - £60,000 a year
- Remote
- Customer service
- Business development
- IT
- Employee assistance programme
- Employee discount
1d
Head of Corporate Services
WSCC —Chichester
- £75,305 - £80,340 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Senior Strategic Consultant (12-month FTC)
Benifex —Southampton
- Remote
- Human resources
- Employee assistance programme
- Employee discount
Health and Risk Consultant
Benifex —Southampton
- £40,000 - £60,000 a year
- Remote
- Customer service
- Business development
- IT
- Employee assistance programme
- Employee discount
1d
Sales Executive
Lucketts Travel —Fareham
- From £25,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
8d
Solution Consultant
Benifex —Southampton
- Remote
- Sales
- Human resources
- Communication skills
- Employee assistance programme
EMEA Customer Marketing Manager
CooperVision —Fareham
- Full-time
- Management
- Sales
- English
Business Development Manager (Business Telephone Systems Division)
Sirus Ltd —Chandlers Ford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Driving
- Mentoring
- Bereavement leave
- Sick pay
Quick apply
2d

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Customer Success Director

Benifex -
Southampton

Apply Now

Job details

£65,000 - £85,000 a year
22 hours ago

Benefits

Employee assistance programme
Employee discount
Referral programme

Qualifications

Driving
Human resources
Contracts
Communication skills
Negotiation

Full job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

Growth: We’re scaling fast, with strong customer wins and increasing market traction. This is an exciting time to join Benifex — a high-growth, evolving environment where you can help shape our UK presence and be part of something truly special.
Impact: Manage a multimillion-pound portfolio of global customers, driving both customer success and Benifex’s growth through retention and ARR expansion.
Team: Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together. You’ll be surrounded by colleagues who want to see you grow and succeed.
Variety: Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions.
Culture: Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025. We’re proud of our inclusive, supportive, and growth-oriented culture.

Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position

Great benefits:

£65,000-85,000 salary and commission

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

️ Work from Anywhere policy for 90 days

️ Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

We’re looking for an experienced Customer Success Director to join our Customer Success team in the UK. This senior individual contributor role manages a multi-million-pound portfolio of around 10–20 strategic enterprise customers.

You’ll build long-term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success. Acting as a strategic advisor and escalation point, you’ll be supported by dedicated Customer Success Managers focused on day-to-day engagement. This is a high-impact role, shaping how our largest customers achieve their goals through Benifex.

Responsibilities

Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience.
Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value.
Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products or services.
Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation.
Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR and technology trends.
Collaborate cross-functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and aligned delivery to your customers.
Champion the customer voice internally, ensuring feedback and insights help inform product development and continuous improvement.
Own the renewal process, including contract negotiations and any associated RFPs, ensuring successful outcomes for both the customer and Benifex.
Promote customer advocacy by driving participation in events, case studies, and reference opportunities that showcase customer success stories.

What are we looking for?

Required skills & experience

Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.
Extensive experience in customer success or employee benefits consulting
Proven track record in B2B SaaS environments, focusing on global enterprise businesses.

Bonus:

HR Tech or Employee Benefits experience
RFP/tender experience

Core competencies:

Strong communication and influencing skills
Strategic Customer Success mindset
Excellent organisational and commercial acumen
Strong relationship building and negotiation skills

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial call with the Talent team - 30 min

Interview with the Commercial Lead - 60 min

Final interview with one of our Senior Leaders - 30-45 min

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Apply Now

Refine Your Search

customer success director jobs in hamble, ham

Customer Success Director

New Business Executive

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Director of Partnerships, EMEA

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PA to Divisional Director

Senior Business Development Manager

Account Manager Apprentice – Customer Success & Business Growt (B2B) in Southampton (Office Based)

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Director of People

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Head of Corporate Services

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Sales Executive

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EMEA Customer Marketing Manager

Business Development Manager (Business Telephone Systems Division)

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