Technical analyst Work, Jobs in Hamble Le Rice, Ham (with Salaries)

2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Computer literacy
- Maintenance
- Analysis skills
Analyst HIWFRS624618
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
Junior Operations Analyst
kingfisher —Southampton
- 12 hour shift
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
1d
QA Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
Quick apply
Business Intelligence Analyst
Fatface Corporation —Havant
- Full-time
- Data analysis skills
- Employee assistance programme
- Employee discount
11d
Data Reporting Analyst
Portsmouth Water —Havant
- £36,223 - £40,120 a year
- Annual leave
- Employee assistance programme
Quick apply
6d
Business Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Analysis skills
- Communication skills
Quick apply
Business Data Analyst - Operations
GKN Aerospace —East Cowes
- Data analysis skills
- No degree
Data Governance Analyst – Metadata
Claims Recruitment Services —Eastleigh
Business Analyst - Contractor
Digi2al Limited —Portsmouth
- £480 a day
- Hybrid work
- Bachelor's degree
- Agile
- Communication skills
Quick apply
4d
Senior Reputation Analyst
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Data analysis skills
- Analysis skills
- University
6d
Technical Analyst - Education, Skills and Young People
Southampton City Council —Southampton
- £41,771 - £46,141 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
7d
Business Analyst
Digi2al Ltd —Portsmouth
- £472.50 a day
- Hybrid work
- Bachelor's degree
- Agile
- Communication skills
Quick apply
IT Applications Support Analyst
Blake Morgan —Southampton
IAM Analyst
Starling —Southampton
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Scripting
- Annual leave
- Employee discount
Quick apply
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
1d
HR Data Analyst
Lane Clark & Peacock —Winchester
- Data analysis skills
- Analysis skills
- No degree
- Annual leave
- Employee discount
Senior Applications Analyst
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
13d
IT Analyst Field Support Engineer
Axiom Technologies —Portsmouth
- Full-time
4d
Information Security Analyst - Vulnerability Management
Starling —Southampton
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Annual leave
- Employee discount
Quick apply

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2nd Line Technical Analyst

Xerox -
Southampton

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
SCCM
Client engagement
Computer literacy
Incident queue management
Ticket management
Maintenance
Microsoft Exchange
Microsoft Office Suite
DHCP
Analysis skills
Service restoration
Presentation skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Computer networking
DNS
ISO 27001
Customer support
Customer interaction
Leadership
Communication skills
Intune
Mobile devices
Information Technology

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.

We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms.

A team of 150 IT professionals make up the UK IT Services team.

Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition.

Job Summary:

As part of our continued expansion, Xerox IT Services requires an IT Support Technician. This is a hybrid role located in Southampton.

The primary function of the role is to respond to and resolve customer IT support issues and requests received via telephone and email, as well as to carry out maintenance tasks across the IT landscape. This is carried out in a polite and efficient manner with a high degree of professionalism as expected by our clients.

When necessary, issues and requests are directed to other departments within Xerox or to third parties. The Support Technician provides them with as much information as is required to ensure their response is prompt and relevant, and they maintain ownership until a satisfactory resolution is reached.

This person must have the ability to work onsite with the Xerox team at our client’s office in Southampton (SO15 2AE). Initially they will be required onsite full-time, Monday to Friday, with hybrid working being introduced after induction. They will work a shift pattern including earlies and lates to cover 08:00 – 18:00.

Main Duties:

Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs
Manage, update and close tickets within the Service Management toolset in line with ITIL framework principles
Actively chase suppliers or internal teams for resolution to incidents, service requests or problems
Develop and maintain the Knowledge Base
Ensure configuration documents are kept current
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop support
Build rapport with clients to develop positive working relationships
Co-operation to promote the development of the team and the success of the company as a whole
Ticket logging, escalating and regular feedback to the Service Desk Lead.
Occasionally attend remote offices
Comply with the client’s ISO27001 and Cyber Essentials Plus information security policies and procedures

Required Experience:

A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of customer service principles and practices
Knowledge of computers and relevant software applications
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills

Proficient in the use and support of:

Microsoft Office 365 including add-ons
Microsoft Windows client and server
Microsoft Exchange
Active Directory and Entra ID
Anti-virus
DNS, DHCP
Citrix
Network cabling
Remote Desktop
Email Relay and anti-spam

Desired Experience:

Experience in the legal environment and legal applications - Document Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation etc
Microsoft SCCM and Intune
Collaboration tools (Microsoft Teams and Zoom)
Mitel telephony
Corporate wireless solutions
iPhones and Mobile Device Management
Managed Print solutions
Web filtering
ITIL foundation
IT related degree

Dimensions and Future Opportunities:

Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation.

We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon.

The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels.

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Refine Your Search

technical analyst jobs in hamble le rice, ham

2nd Line Technical Analyst

Analyst HIWFRS624618

Junior Operations Analyst

QA Analyst - Billing

Business Intelligence Analyst

Data Reporting Analyst

Business Analyst - Billing

Business Data Analyst - Operations

Data Governance Analyst – Metadata

Business Analyst - Contractor

Senior Reputation Analyst

Technical Analyst - Education, Skills and Young People

Business Analyst

IT Applications Support Analyst

IAM Analyst

Systems Support Analyst

HR Data Analyst

Senior Applications Analyst

IT Analyst Field Support Engineer

Information Security Analyst - Vulnerability Management

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