Administration manager Work, Jobs in Hambleton, Nyk (with Salaries)

Service Administration Manager
Pelican Engineering —Castleford
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Office Manager
Partner Accountancy —Wakefield
- £27,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Sales Administration Manager
Norton Loxley —Easingwold
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
PA to Managing Director
BarrattDevelopments —York
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Administration Manager
GXO Logistics —Rotherham
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Sales Office Manager
DJ Assembly Ltd —Huntington
- From £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
8d
Office Manager
Simpro Group —Leeds
- Administrative experience
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
PA to the Director. Retail Operations & Stock Management.
Porters —Harrogate
- £18,000 - £30,000 a year
- Part-time
- Analysis skills
- Data entry
- Organisational skills
- Employee discount
- Sick pay
Quick apply
3d
Office Manager
Headingley Golf Club —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
Attendance and Office Manager
The Kings Academy, Middlesbrough —Doncaster
- £28,274 - £35,738 a year
- Full-time
- Administrative experience
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
4d
PA to Divisional Director
BarrattDevelopments —Leeds
- Microsoft Powerpoint
- English
- Microsoft Office
5d
Administrative Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Continuous improvement
- Patient care
4d
Head Veterinary Receptionist
Harrison Family Vets —Hatfield
- From £27,000 a year
- Full-time
- Laboratory experience
- Administrative experience
- In-person
- Annual leave
Quick apply
2d
Office Manager
Saint Augustine Webster Catholic Voluntary Academy —Scunthorpe
- £24,272 - £26,756 a year
- Call to connect
- Management
- Customer service
- Administrative experience
- Employee assistance programme
Office Manager
RAW People CIC —Rotherham
- £26,227.50 - £30,000.00 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Attendance and Office Manager
Doncaster City Council —Doncaster
- £28,274 - £35,738 a year
- Full-time
- Administrative experience
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
2d
Sales Office Manager
Keyline —Rotherham
- Full-time
- Customer service
- Leadership
- Employee discount
7d
Pensions Administration Manager
WTW —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme

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Service Administration Manager

Pelican Engineering
Castleford

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
3 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organisational skills
Leadership
Communication skills
Time management

Full job description

Pelican Bus & Coach is the UK and Ireland importer and distributor for YUTONG Buses and Coaches. Based near Leeds, it is wholly owned by Pelican Engineering Co. Ltd which was established in 1919 and has traded continuously since that date. Pelican is a successful family business with over 200 employees across multiple sites and are committed to continuous development of our people.

Due to continued growth, we are seeking an additional Service Administration Manager with an automotive or transport related background for our expanding YUTONG site based in Castleford, West Yorkshire.

JOB DESCRIPTION

The Service Administration Manager is responsible for leading and managing the Service Administration Team to ensure the efficient and accurate administration of all aftersales activities. The role oversees service call handling, work in progress (WIP) control, warranty claim processing, invoicing, customer communications, supplier administration, and departmental reporting.

This role will ensure compliance with manufacturer requirements and company procedures while driving operational efficiency, maximising warranty recovery, and supporting the delivery of excellent customer service.

RESPONSIBLE FOR

Direct management and development of the Service Administration Team, including Service Administrators and Warranty Administrators responsible for service call handling, job processing, warranty claim administration, invoicing, customer communication, and associated aftersales support activities.

Accountable for ensuring the team delivers accurate, efficient, and customer-focused administrative support to the Service Department, while maintaining compliance with manufacturer requirements, company procedures, and service performance standards.

KEY RESPONSIBILITIES

Lead, supervise, and support the Service Administration Team, ensuring a high standard of performance across service call handling, job processing, invoicing, and warranty administration.
Manage the day-to-day allocation of work across the team to ensure service-related tasks are completed accurately, efficiently, and within agreed deadlines.
Oversee work in progress (WIP), ensuring all documentation is complete and accurate, and liaise with workshop engineers and relevant departments to maintain smooth workflow and timely job completion.
Ensure all manufacturer warranty claims, service invoices, and supporting documentation are submitted correctly and within required timescales to maximise recovery and minimise write-offs.
Monitor rejected warranty claims on a daily basis, investigate root causes, and implement corrective actions to improve claim acceptance rates and departmental performance.
Maintain regular contact with manufacturers regarding warranty performance, claim submissions, service issues, procedural updates, and compliance requirements.
Manage supplier accounts linked to the Aftersales Department, ensuring documentation is submitted promptly and payments are processed in line with agreed terms.
Support the delivery of excellent customer service by monitoring customer satisfaction levels, responding to queries, and resolving complaints through to successful conclusion.
Identify opportunities to improve departmental processes, controls, and team efficiency, supporting the implementation of continuous improvement initiatives.
Complete monthly settlements, debtor reconciliations, and other financial administration accurately and within agreed deadlines.
Produce and analyse departmental reports, providing regular updates to the Service Manager on WIP, warranty recovery performance, write-offs, service administration performance, and other key operational metrics.
Ensure compliance with company policies, manufacturer standards, and relevant administrative procedures.
Support recruitment, onboarding, training, coaching, and performance management activities within the Service Administration Team.
Carry out any additional administrative or operational duties reasonably required to support the efficient operation of the Aftersales Department.

KEY SKILLS & EXPERIENCE REQUIRED

Essential

Previous experience in a Service Administration, Aftersales Administration, Warranty Administration, or similar supervisory or management role.
Strong understanding of vehicle service department processes, including WIP management, invoicing, warranty claims, and customer service administration.
Experience leading, motivating, and developing administrative teams.
Excellent organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
Strong attention to detail and commitment to accuracy.
Proven ability to identify issues, investigate root causes, and implement effective solutions.
Excellent communication and interpersonal skills with the ability to build positive relationships with customers, manufacturers, suppliers, and colleagues.
Strong problem-solving and decision-making capabilities.
Competent in Microsoft Office applications, particularly Excel, Word, and Outlook.
Experience using service management or dealer management systems.
Ability to prepare, analyse, and interpret operational and financial reports.

Desirable

Experience within the automotive, commercial vehicle, or related aftersales environment.
Knowledge of manufacturer warranty systems and claim processes.
Understanding of debtor reconciliations, settlements, and cost recovery procedures.
Experience of implementing process improvements and operational efficiencies.
Relevant qualification in Business Administration, Customer Service, Management, or a related discipline.

PERSONAL ATTRIBUTES

Professional, customer-focused, and approachable.
Strong leadership skills with the ability to motivate and develop team members.
Highly organised, methodical, and proactive.
Able to work effectively under pressure while maintaining accuracy and attention to detail.
Positive attitude with a commitment to continuous improvement.
Strong sense of accountability and ownership.
Flexible and adaptable in response to changing business needs.

agencies - thanks we've got this one

Pay: From £35,000.00 per year

Work Location: In person

Quick apply

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