Technical support engineer Work, Jobs in Hamilton, Slk (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
11d
Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
11d
F&C 5025 - G3 Service Centre Engineer (604162) - 5025
South Lanarkshire —Hamilton
- £25,336 - £25,895 a year
- Temporary
- Military
- English
- Annual leave
- Employee assistance programme
4d
Infrastructure Engineer II-LSEG/ Bloomberg Support
JPMorganChase —Glasgow
- Full-time
- SQL
- AWS
- Scripting
Powered Access Customer Support Engineer
Nationwide Platforms —Glasgow
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
G3 Service Centre Engineer
South Lanarkshire Council —South Lanarkshire
- £25,336 - £25,895 a year
- Part-time
- Military
- English
- Annual leave
- Employee assistance programme
5d
Lead Infrastructure Engineer- LSEG/ Bloomberg Support
JPMorganChase —Glasgow
- Full-time
- SQL
- AWS
- C++

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Deskside Support Engineer
Hexaware Technologies —Glasgow
Experience in Level 2 IT support, including hardware/software troubleshooting. Provide Level 2 support for hardware, software, account issues, and VPN…
£29,000 - £32,000 a year
Quick apply
11d
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-…

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technical support engineer jobs near hamilton, slk

2nd Line Support Engineer

Northern Marine Group -
Glasgow

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Job details

11 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

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technical support engineer jobs in hamilton, slk

2nd Line Support Engineer

Deskside Support Engineer

F&C 5025 - G3 Service Centre Engineer (604162) - 5025

Infrastructure Engineer II-LSEG/ Bloomberg Support

Powered Access Customer Support Engineer

G3 Service Centre Engineer

Lead Infrastructure Engineer- LSEG/ Bloomberg Support

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