Regional manager Work, Jobs in Hammersmith, Greater London (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
14d
Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy
Marriott International, Inc —London
- £40,000 - £52,000 a year
- Full-time
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Regional Category Manager
Belkin —Kings Langley
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Marketing
- Analysis skills
- Employee assistance programme
- Employee discount
Regional Retail Manager (London Region)
Sephora —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Employee discount
Regional Office Manager
Infobip Ltd —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Employee stock ownership plan
- Flexible schedule
13d
Acct. Manager, Global Partnerships
Virtuoso, Ltd. —London
- Full-time
- Remote
- Marketing
- Microsoft Office
- Analysis skills
Global Communications Lead - EMEA
Valvoline Global Operations —London
- Hybrid work
- Marketing
- English
- Project management
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Development Manager - Wimbledon
Encore —London
- £60,000 - £65,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
ZARA IN STORE HR ADVISOR
INDITEX —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
8d
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Control Room Commander
Mitie —London
- £18.44 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regional Sales Manager
Berkeley Group —London
- CRM software
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Regional Healthcare Manager Midlands
Superdrug —Croydon
- Leadership
- Communication skills
- Store discount
- Employee discount
Assistant Site Manager
Taylor Wimpey —Hemel Hempstead
- First Aid Certification
- Construction
- Annual leave
- Employee discount
14d
Global Events PMO & Regional Events Specialist
Copperleaf Technologies Inc. —Staines-upon-Thames
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Regional Operations Manager
DHL —Hatfield
- £50,000 - £55,000 a year
- Remote
- Driving
- Travel
- Annual leave
Project Manager - Location Based Entertainment (LBE) - 12 month FTC
WildBrain CPLG —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

regional manager jobs in hammersmith, greater london

Head Of Customer Experience

Regional Service Improvement Manager

Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy

Regional Category Manager

Regional Retail Manager (London Region)

Regional Office Manager

Acct. Manager, Global Partnerships

Global Communications Lead - EMEA

EMEA Customer onboarding Lead

Development Manager - Wimbledon

ZARA IN STORE HR ADVISOR

Commercial Director

Workspace Experience and Operations Senior Manager

Control Room Commander

Regional Sales Manager

Regional Healthcare Manager Midlands

Assistant Site Manager

Global Events PMO & Regional Events Specialist

Regional Operations Manager

Project Manager - Location Based Entertainment (LBE) - 12 month FTC

I want to receive the latest job alerts for regional manager in hammersmith, greater london

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