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Head of Membership

Maison Estelle -
West London

Quick apply

Job details

Full-time
9 days ago

Benefits

Company pension
Employee discount

Qualifications

Leadership
Communication skills

Full job description

Job Ref: MAI3788

Branch: Maison Estelle

Location: Maison Estelle - London

Salary/Benefits: Competitive salary and benefits, inclusion in tronc scheme

Contract type: Permanent

Hours: Full Time

Hours per week: 40 hours per week

Posted date: 03/06/2026

Closing date: 05/07/2026

Who are we?

Maison Estelle is a private members' club set within a Grade I-listed Georgian townhouse in the heart of Mayfair. A hosted home for remarkable people, bringing together those who have plenty to say and nothing to prove. We combine old-school values of personalised service, discretion and hospitality with a modern, vibrant community.

This role will oversee membership across both Maison Estelle and our newest opening, Celeste in Notting Hill, helping shape the future of two of London's most exciting private members' clubs.

About the Role

As Head of Membership, you will lead the membership strategy, growth and member experience across Maison Estelle and Celeste.

Reporting to the Group Director of Memberships, you will be responsible for driving membership acquisition, engagement and retention, whilst leading a high-performing membership team and acting as a visible ambassador for our community.

This is a unique opportunity to play a key role in shaping the future of two luxury membership brands. You'll combine strategic thinking with hands-on leadership, building meaningful relationships with members, leading community initiatives and ensuring every touchpoint reflects the exceptional standards synonymous with Estelle.

What's in it for you?

At Estelle, we believe our people are our greatest asset. We are committed to creating an environment where talented individuals can thrive, develop and feel genuinely valued.

Our benefits include:

Competitive salary package.
Birthday day off.
28 days holiday, inclusive of bank holidays, increasing with length of service.
Pension, life assurance and health cash plan.
Complimentary staff meals whilst on duty.
Exclusive staff rates and FB discounts across Ennismore brands.
Recommend-a-friend bonus scheme.
Biannual company socials, plus regular social and sporting events.
Opportunities for development and progression across a growing luxury hospitality group.

Most importantly, you'll join a business where your contribution is recognised, your ideas are welcomed and your career growth is actively supported.

WHAT YOU WILL DO

As Head of Membership, you will:

Lead the day-to-day membership operation across Maison Estelle and Celeste.
Drive membership growth, retention and engagement strategies across both clubs.
Oversee membership applications, renewals, resignations and member communications.
Own the full member journey, ensuring an exceptional experience from onboarding through to renewal.
Lead, develop and inspire the Membership team, providing coaching, mentorship and clear direction.
Act as a key ambassador for the clubs, building strong relationships with members and prospective members.
Attend and host member events, dinners, activations and networking opportunities throughout the year.
Partner with operational, finance and leadership teams to deliver an exceptional member experience.
Analyse membership performance, market trends and competitor activity to identify opportunities for growth and innovation.
Manage membership reporting, systems, processes and data integrity.
Handle member feedback and complaints with professionalism, discretion and care.
Support the development of membership policies, training programmes, SOPs and service standards.
Work closely with the Group Director of Memberships to shape the future strategy and vision of the membership function.

WHO WE ARE LOOKING FOR

We're looking for a confident and commercially minded membership leader who understands what it takes to build engaged communities and deliver exceptional member experiences.

You'll bring:

Previous experience leading a membership function or managing a significant membership team.
A proven track record in membership acquisition, engagement and retention.
Strong leadership skills with the ability to inspire, develop and motivate a team.
Exceptional relationship-building and stakeholder management abilities.
Experience representing a premium brand and hosting members in a luxury environment.
Strong commercial awareness and an understanding of membership KPIs and growth strategies.
A hands-on approach and willingness to be present within the clubs and wider community.
Excellent communication skills with the confidence to engage with members, senior leaders and operational teams alike.
A genuine passion for hospitality, community building and delivering memorable experiences.

Most importantly, you'll be someone who thrives on creating meaningful connections, building exceptional teams and helping shape the future of one of London's most exciting membership communities.

INDEST

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