Retail experience manager Work, Jobs in Hammersmith, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Luxury Sales Professional - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Merchandising
- Retail sales
- Store discount
- Annual leave
Quick apply
Visual Floor Manager
River Island —London
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
Retail Manager
The Official Ted Lasso Store Richmond —Richmond
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
Quick apply
7d
Sales Assistant- Notting Hill
FARA Enterprises Limited —London
- £15,983 a year
- 8 hour shift
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Senior Retail & Visitor Experience Manager
DESIGN MUSEUM —Kensington
- Up to £45,000 a year
- Weekend availability
- Analysis skills
- Driving
- Retail management
5d
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Management
- Retail management
- Retail sales
- Store discount
- Annual leave
Quick apply
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
11d
Café Manager
OCS Group —London
- Monday to Friday
- Microsoft Excel
- Management
- Customer service
Quick apply
14d
General Manager - Monday to Friday
Thomas Franks Ltd —London
- £55,000 a year
- Full-time
- Customer service
- Contracts
- School
- Employee assistance programme
- Employee discount
Quick apply
Retail Store Manager
bp Retail —London
- £45,629 a year
- Full-time
- Café
- Annual leave
- Employee assistance programme
Product Manager
River Island —London
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
Retail Sales Associate - Westfield London
Tala (We are Tala Ltd) —London
- Sales
- Customer service
- English
- Employee discount
Quick apply
Counter Manager - Kew Gardens
Benefit Cosmetics UK —London
13d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
7d
Store Manager - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Management
- Retail management
- Retail sales
- Store discount
- Annual leave
Quick apply
Urban Outfitters Assistant Store Manager - Covent Garden, London
Urban Outfitters —London
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sales Assistant (35-40 hours) Westfield, London
LAKRIDS BY BÜLOW —London
- £14 an hour
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee discount
Quick apply
Store Manager
Peter Alexander —London
- Weekend availability
- Sales
- In-person
- Retail management
- Employee discount
Quick apply
13d
Assistant Manager - London and M25 Corridor
Wickes —Ealing
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
5d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

retail experience manager jobs in hammersmith, gtl

Head Of Customer Experience

Luxury Sales Professional - Westfield

Visual Floor Manager

Retail Manager

Sales Assistant- Notting Hill

Senior Retail & Visitor Experience Manager

Assistant Store Manager - Westfield

Senior Customer Experience Manager

Café Manager

General Manager - Monday to Friday

Retail Store Manager

Product Manager

Retail Sales Associate - Westfield London

Counter Manager - Kew Gardens

Head of Retail for the South (UK)

Store Manager - Westfield

Urban Outfitters Assistant Store Manager - Covent Garden, London

Sales Assistant (35-40 hours) Westfield, London

Store Manager

Assistant Manager - London and M25 Corridor

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