Client advisor Work, Jobs in Hammersmith And Fulham (with Salaries)

Customer Success Co-ordinator
Mears Group —Hammersmith and Fulham
- Up to £37,686.25 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Client Advisor - Heathrow (2 days - 12 month FTC)
Tiffany & Co. —London
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Annual leave
Financial Resilience and Welfare Rights Advisor – Complex Mental Health
CAPE —London
- £31,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Client Advisor - Covent Garden (6 month FTC)
Tiffany & Co. —London
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Annual leave
Customer Service Advisor (Entry-Level)
Khoshi Global LTD —Iver
- £350 - £550 a week
- Full-time
- Bilingual
- Sales
- Customer service
- Flexitime
- Flexible schedule
Quick apply
14d
Graduate Client Support Advisor
Recorra —London
- £28,900 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
GUCCI Client Advisor - Part Time (Heathrow Airport, Terminal 4)
Gucci —London
- Part-time
- Sales
- English
10d
Client Advisor
Henley & Partners —London
- Sales
- Marketing
- English
Data & AI Solutions Consultant
Corndel —London
- Hybrid work
- Sales
- AI
- Communication skills
Client Services Associate
Partners Capital —London
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Life insurance
Legal Administrative Assistant
Haynes and Boone, LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Client Relationship Coordinator (Client Onboarding and Invoicing)
Withersworldwide —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Customer Support Advisor - 6 months FTC
Bureau Veritas —London
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
4d
Client Advisor
KITH —London
- £14.42 an hour
- Weekend availability
- Customer service
- Communication skills
- Retail sales
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
10d
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 a year
- Weekend availability
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
9d
Customer Care Advisor
Voo Veterinary Group —Ripley
- £25,500 - £30,000 a year
- Part-time
- Microsoft Word
- Front desk
- IT
- Annual leave
- Employee discount
Quick apply
Sales Advisor & Social Media Marketing
Kroovel Ltd —London
- From £1,200 a month
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
13d

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Customer Success Co-ordinator

Mears Group -
Hammersmith and Fulham

Apply Now

Job details

Permanent
Up to £37,686.25 a year

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

CRM software
Customer service
Microsoft Office

Full job description

Annual salary: up to £37,686.25

REQ0037945

Contract Type:

Permanent

Business Area:

Customer Success

Location:

Hammersmith and Fulham – London

Annual salary: up to £37,686.25

Customer Success Co-ordinator

Location: Hammersmith & Fulham, London

Contract: Permanent, Full Time, 42.5 hours per week, Monday to Friday 8am to 5pm

Salary: £37,686.25 per annum plus Mears standard benefits

We are looking for a Customer Success Co-ordinator to join our team, playing a key role in delivering excellent customer outcomes across the contract. This is a customer focused role where you will act as a champion for customer insight, social value and engagement, ensuring contractual commitments and performance standards are consistently met.

Working closely with operational teams, clients and external stakeholders, you will manage customer feedback, coordinate engagement activities and support continuous improvement. You will be a visible advocate for the customer voice, helping to shape service delivery and promote positive outcomes for residents and communities.

Mears Group is a leading provider of housing services to the public and private sectors, working in partnership with local authorities, housing associations and other clients. We are committed to making a positive difference to the communities we serve, delivering services that improve lives while providing a supportive and inclusive working environment for our colleagues.

About the Role:

As Customer Success Co-ordinator, you will be responsible for managing customer insight, engagement and social value activity across the contract, ensuring customer KPIs are achieved and embedded within day-to-day operations.
Manage all customer feedback and insight, including complaint resolution, in line with Group policy and approach
Accurately use business and client systems to log, update and process information in a timely manner
Act as the contract champion for customer and social value activity
Coordinate and deliver social value initiatives across the contract
Manage actions arising from customer insight to deliver contractual KPIs
Represent the customer at contract senior management team meetings and client core group meetings
Conduct contract reviews to ensure KPIs, compliance and continuous improvement requirements are met
Manage customer engagement through resident forums and Your Voice activity
Embed the Group Red Thread approach across the contract
Manage internal communications, promoting positive stories and outcomes
Deliver MAPD training across the contract
Build and maintain strong relationships with clients, local communities, governing bodies and third parties
Support local bid and mobilisation activity when required
Deliver Group Customer induction to colleagues across the contract
Support the retention and achievement of accreditations and awards when required
Ensure all customer related policies, processes and procedures are fully embedded and adhered to
Attend Customer Success team meetings and forums

Key Criteria:

Customer service background
Experience working in a service led environment
Strong customer focus
Experience using CRM systems and Microsoft Office
Ability to analyse customer data and identify trends
Experience working across departments
Experience partnering with clients
Social housing experience is desirable

Benefits:

Family friendly policy to include enhanced maternity/paternity leave and much more.
Generous Pension Scheme
Sick Pay
Refer a friend scheme (total award £1000)
Share saver scheme
Eye test vouchers
Employee Assistance Programme (Access to Free counselling service)
Wellbeing service (Access to trained mental health & wellbeing advisors)
Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Joe Monger ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

client advisor jobs in hammersmith and fulham

Customer Success Co-ordinator

Customer Service Advisor

Client Advisor - Heathrow (2 days - 12 month FTC)

Financial Resilience and Welfare Rights Advisor – Complex Mental Health

Client Advisor - Covent Garden (6 month FTC)

Customer Service Advisor (Entry-Level)

Graduate Client Support Advisor

GUCCI Client Advisor - Part Time (Heathrow Airport, Terminal 4)

Client Advisor

Data & AI Solutions Consultant

Client Services Associate

Legal Administrative Assistant

Client Relationship Coordinator (Client Onboarding and Invoicing)

Customer Support Advisor - 6 months FTC

Client Advisor

Customer Experience Associate

Virtual Personal Assistant (Night)

Contact Center Service Supporter

Customer Care Advisor

Sales Advisor & Social Media Marketing

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