Head of care Work, Jobs in Hampshire (with Salaries)

Client Care Lead
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Head of Alternative Provision
Pathway 360 Care Ltd —Portswood
- £40,000 - £55,000 a year
- Full-time
- Experience working with children
- In-person
- Leadership
Quick apply
Head of Business Management and Governance
Hampshire and Isle of Wight ICB —Eastleigh
- £66,582 - £77,368 a year
- Full-time
- Employee discount
- Sick pay
9d
Clinical Support Manager - 6 Month FTC with the opportunity to become permanent
CornerstoneHealthcare —Waterlooville
- £60,000 a year
- Monday to Friday
- Nursing home
- Microsoft Office
- Travel
- Paid training
- Employee assistance programme
Business Continuity Manager
Bell Integration —Portsmouth
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Head of Environment, Health & Safety (UK & Europe)
Lockheed Martin Corporation —Havant
- £102,000 - £127,000 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
General Manager – The Queen Mary, Ocean Village, Southampton
The King Canute —Southampton
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
4d
Head Imam and Educational Teacher
Winchester Muslim Cultural Association —Winchester
- £28,000 - £39,000 a year
- Full-time
- English
- In-person
- Leadership
- Free parking
Quick apply
2d
Rehabilitation Assistants - Southern Parishes and Waterside
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Driving
11d
Travel Sales Consultant
Trailfinders —Southampton
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Regional Manager
Lanes Group —Southampton
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
IT Teacher
Fair Ways —Eastleigh
- Up to £43,480 a year
- English
- IT
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Head of Care
Buckland Care —Fareham
- From £14.50 an hour
- Care plans
- Communication skills
- Nursing
Clinical Trials Assistant
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1h
Older Person Companion - Part Time role
Right at Home Havant & Petersfield —Petersfield
- £15.15 - £16.65 an hour
- Part-time
- English
- In-person
- Care plans
- Paid training
- Annual leave
Quick apply
13d
Team Leader
Keychange Charity —Southampton
- From £14.42 an hour
- Weekend availability
- Medication administration
- Care experience
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Head of Corporate Services
WSCC —Chichester
- £75,305 - £80,340 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
14d
Integrated Single Point of Access Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Eastleigh
- £25,750 - £27,476 a year
- Full-time
- Hybrid work
- English
- IT
- Free parking
4d
Immunisation Team Lead
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Nursling
- £39,959 - £48,117 a year
- Part-time
- Leadership
- Communication skills
- School
1h
Head of Youth Offending Service
Hampshire County Council —Winchester
- £65,895 - £73,902 a year
11d

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Client Care Lead

Right at Home Solent & Southampton -
Fareham

Quick apply

Job details

Qualifications

Organisational skills
NVQ
Leadership
Communication skills

Full job description

The Client Care Lead is responsible for managing the client journey from initial enquiry through onboarding and ongoing support, ensuring services are delivered in a safe, effective, caring, responsive, and well-led manner.

Reporting to the Client Care Manager, the role acts as a central point of accountability for client experience, supporting sustainable growth through timely responsiveness, strong relationships, and high-quality, person-centred care. By understanding client needs and adapting services as those needs change, the Client Lead helps ensure continuity of care, positive outcomes, and long-term trust within the community.

Key Responsibilities

New Client Enquiries, Assessments & Onboarding (Safe, Responsive & Well-Led)

Act as the first point of contact for new client enquiries, responding promptly, professionally, and with compassion
Gather relevant information to understand needs, circumstances, and urgency of support required
Coordinate and book initial assessments within a 72-hour timeframe to ensure responsiveness to supporting the new client and their family.
Work closely with care coordinators and recruitment around capacity planning to ensure client demand is met with carer capacity
Lead the onboarding of new clients, ensuring a smooth, reassuring, and well-managed transition into services
Ensure all assessments, documentation, consents, and care information are completed accurately and in a timely manner
Take a proactive approach with the welfare of clients, liaising with other healthcare professionals to ensure a joined-up circle of care for the client.

Client Relationship, Retention & Advocacy (Caring & Person-Centred)

Build and maintain strong, trusted relationships with clients and families
Act as a consistent and accessible point of contact throughout the client journey
Maintain regular communication through service reviews, quality assessments and feedback from carers to understand the client experience, and that their needs are being met.
Advocate for clients, ensuring their wishes, preferences, dignity, and best interests are central to all decisions
Take a proactive approach to client retention through attentive, responsive, and high-quality relationship management

Ongoing Review, Responsiveness & Growth (Responsive & Effective)

Proactively monitor for indicators of changing need, risk, or opportunity to improve outcomes through weekly review of MARs and Client records
Initiate timely QAs and service reviews of care arrangements to ensure services remain appropriate and person-centred
Work collaboratively with coordinators and care teams to adapt care packages as client needs evolve
Support sustainable growth by ensuring services flex in response to need rather than reaching crisis point
In advance of domiciliary care no longer fully meet a client’s needs, provide clear, professional guidance to clients and families around the Live in Care service, where this would better support safety, wellbeing, and independence and peace of mind for the family, as an alternative to residential care.
Support clients and families to understand how live-in care can enable the client to remain living at home, in line with their wishes
Ensure transitions between care models are well planned, clearly communicated, and carried out with dignity and reassurance

Quality, Safety & Compliance (Safe, Effective & Well-Led)

Monitor the quality of services experienced by clients, identifying risks, themes, and opportunities for improvement
Work closely with the Carer Experience Team, to ensure that carer competencies are at the level required to deliver a quality service.
Organise Client Meetings (in partnership with the Carer Experience Team) with care teams supporting a particular client, to ensure that care delivery is meeting the Client’s needs and our standards, and to share best practice.

Support adherence to relevant legislation, regulatory standards, and internal governance processes
Respond to concerns, complaints, or incidents in line with policy, escalating appropriately to the Client Care Manager where required
Play a key support role to the Leadership Team with Head office audits and CQC inspections.
Ensure learning from feedback, complaints, and incidents is shared and embedded into continuous improvement.

Collaboration, Systems & Professional Practice (Well-Led)

Work in close partnership with care coordinators, the carer experience team, recruitment and leadership
Ensure accurate, timely, and confidential record-keeping in line with data protection requirements
Share insight from enquiries, assessments, and client feedback to inform service development and capacity planning
Role-model professional, ethical, and values-led behaviour at all times
Contribute to a positive, inclusive workplace culture that reflects organisational values of care, integrity, and belonging

Skills & Experience

Essential

Experience in a client-facing or coordination role within a regulated care, health, or community service environment
Strong understanding of person-centred care and safeguarding responsibilities
Proactive and responsive approach handling new enquiries, assessments, as well as sensitive conversations with clients and families
Ability to work within policies, procedures, and regulatory frameworks
Excellent interpersonal, organisational, and communication skills
Ability to identify risk, exercise sound judgement, and escalate appropriately

Desirable

Familiarity with regulatory inspection frameworks (e.g. CQC or equivalent)
Experience working with domiciliary and/or live-in care services
Experience supporting care reviews, service growth, or quality improvement
Level 2 or above NVQ in Health & Social Care or Equivalent Qualifications

Values & Behaviours

Acts with integrity, compassion, and professionalism
Demonstrates responsiveness, reliability, and accountability
Places quality, client wellbeing, dignity, and safety at the heart of decision-making
Works collaboratively and respectfully with colleagues and partners
Committed to learning, improvement, and consistent excellence

Measures of Success

New client enquiries are handled promptly and professionally to ensure new clients are coming on board in line with targets
Assessments and onboarding processes are smooth, timely, and well-coordinated
High levels of client retention through proactive review and responsiveness
Care packages adapt effectively as needs change, supporting growth and continuity
Positive feedback from clients, families, and regulators
Strong contribution to a safe, caring, responsive, and well-led service

Quick apply

Refine Your Search

head of care jobs in hampshire

Client Care Lead

Head of Alternative Provision

Head of Business Management and Governance

Clinical Support Manager - 6 Month FTC with the opportunity to become permanent

Business Continuity Manager

Head of Environment, Health & Safety (UK & Europe)

General Manager – The Queen Mary, Ocean Village, Southampton

Head Imam and Educational Teacher

Rehabilitation Assistants - Southern Parishes and Waterside

Travel Sales Consultant

Regional Manager

IT Teacher

Head of Care

Clinical Trials Assistant

Older Person Companion - Part Time role

Team Leader

Head of Corporate Services

Integrated Single Point of Access Administrator

Immunisation Team Lead

Head of Youth Offending Service

I want to receive the latest job alerts for head of care in hampshire

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