Case worker Work, Jobs in Hampstead, Gtl (with Salaries)

Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
3d
Senior Policy Officer and Case Worker: Commissioner for Conduct
The Bar Council of England and Wales —London
- £51,225 a year
- Full-time
- Bar
- Analysis skills
- Organisational skills
- Annual leave
13d
Senior Policy Officer and Case Worker: Commissioner for Conduct
The BAR Council —London
- £51,225 a year
- Full-time
- Bar
- Analysis skills
- Organisational skills
- Annual leave
13d
Homelessness Support Officer
City of Westminster Council —London
- £34,359 - £37,509 a year
- IT
- Communication skills
3d
Homelessness Officer
City of Westminster Council —London
- £34,359 - £38,637 a year
- IT
- Communication skills
3d
Care Navigator
Central and North West London NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Full-time
1d
Senior Case Worker
St Mungo's —London
- £38,115 - £41,881 a year
6d
criminal caseworker/paralegal
dasilva solicitors —East London
- £24,420 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Housing Advice Worker
Single Homeless Project —London
- £29,028.99 - £31,146.38 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
12d
Paralegal – Family Department
Bindmans —London
- £29,000 a year
- Administrative experience
- Organisational skills
- Communication skills
6d
Family Help Practitioner
Enfield Council —Enfield
- £42,771 - £45,750 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Better at Home Call Handler – (Friday & Saturday)
Watford & Three Rivers Trust —Hertford
- £13.09 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Claims Fraud Triage Handler
Zego —London
- Hybrid work
- AI
Quick apply
Housing Advice Worker - Brent
Single Homeless Project —London
- Monday to Friday
- Annual leave
- Employee discount
13d
Lead Worker - City Outreach Team
Thames Reach —London
- £37,750 a year
- Full-time
- Communication skills
- Time management
- Employee assistance programme
10d
Support Worker – Lambeth Individual Placement Support team
Thames Reach —Stockwell
- £33,472 a year
- Full-time
- Employee assistance programme
9d
Law Enforcement Officer
Hammersmith & Fulham Council —Hammersmith
- £43,308 - £45,852 a year
- Customer service
- Communication skills
Lead Worker - Hackney Intervention Team
Thames Reach —Hackney
- £37,750 a year
- Full-time
- Time management
- Employee assistance programme
2d
Project Worker
Single Homeless Project —London
- £29,822.41 - £32,034.46 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
13h
Contracts and Procurement Paralegal
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Contracts
- Agile
- Time management
6d

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Customer Resolutions Support Officer

City of Westminster Council -
Westminster

Apply Now

Job details

Permanent
£34,359 - £37,509 a year
3 days ago

Qualifications

Triage
Administrative experience
Organisational skills
IT
Communication skills

Full job description

About Us:

Housing Needs in Westminster City Council is a world of extraordinary stories. For Abbie, a Homelessness Officer, the work is often about stopping a crisis from happening at all

This might mean negotiating with landlords, working through financial difficulties with residents, or finding practical solutions that allow people to remain in their homes.

In one situation, Abbie worked with a resident who was at risk of losing their home after the rent became unaffordable and possession action had started. By working closely with the landlord, she took the time to understand what had driven the landlord to increase the rent and the residents’ financial situation. Through careful negotiation, she was able to secure an affordable agreement that worked for both parties. The possession action was withdrawn and the resident was able to stay in their home.

At Westminster, we understand that homelessness is multifaceted and caused by various factors, and addressing homelessness often goes beyond providing emergency accommodation – it requires an in-depth understanding of the root causes. This is why, alongside her negotiation work with the landlord, Abbie worked with officers across the department and the wider Council to help maximise the resident’s income. For Abbie, cases like this are not only about securing housing in the interim, they are about ensuring that residents are also able to sustain their tenancies in the long-term.

This kind of work requires persistence, judgement and empathy. Across Westminster, this is what our Housing Needs officers do every day: working with residents to turn difficult situations into new beginnings.

The Role:

As a Customer Resolution Support Officer in our Housing and Homelessness Service, you can make your own powerful contribution to people across Westminster. Playing a vital role in a front-line team responsible for responding to enquiries, complaints and requests from residents, you’ll help directly improve outcomes for people experiencing homelessness.

Ensuring cases are logged, progressed and communicated accurately and promptly, you’ll use your judgement to screen and triage correspondence against acceptance criteria. Your day-to-day will be fast-paced and varied, so you’ll take an organised, proactive approach to your work. Whether it’s monitoring inboxes for enquiries or complaints, drafting resident correspondence, or providing advice and guidance, you’ll put residents at the heart of everything you do.

Please refer to the Job Description for more information.

About You:

An established professional with experience of providing administrative, triage or coordination support within a customer-facing service, you’ll be confident handling enquiries, complaints and case-related correspondence. Having maintained accurate case records in a previous role, you’ll be confident managing multiple tasks simultaneously to meet service standards and deadlines

On a personal level, you’ll be a strong communicator with excellent active listening, organisational and prioritisation skills. Bringing empathy, sensitivity and strong attention to detail to everything you do, you’ll be capable of keeping calm in emotive or challenging situations. This is a fantastic opportunity to join a supportive, inclusive team making a direct impact on the lives of people experiencing homelessness, and to supercharge your career in the process.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Apply Now

Refine Your Search

case worker jobs in hampstead, gtl

Customer Resolutions Support Officer

Senior Policy Officer and Case Worker: Commissioner for Conduct

Senior Policy Officer and Case Worker: Commissioner for Conduct

Homelessness Support Officer

Homelessness Officer

Care Navigator

Senior Case Worker

criminal caseworker/paralegal

Housing Advice Worker

Paralegal – Family Department

Family Help Practitioner

Better at Home Call Handler – (Friday & Saturday)

Claims Fraud Triage Handler

Housing Advice Worker - Brent

Lead Worker - City Outreach Team

Support Worker – Lambeth Individual Placement Support team

Law Enforcement Officer

Lead Worker - Hackney Intervention Team

Project Worker

Contracts and Procurement Paralegal

I want to receive the latest job alerts for case worker in hampstead, gtl

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