Head coach Work, Jobs in Hampstead, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head Coach – F45 Training
F45 Training —London
- £28,000 - £35,000 a year
- Part-time
- Anatomy knowledge
- English
- First Aid Certification
- Store discount
- Relocation assistance
Quick apply
11d
Head of People
StudioXAG —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
13d
Head Football Coach
European Football Academy —Maida Vale
- £13.00 - £27.50 an hour
- Part-time
- First Aid Certification
- In-person
- School
Quick apply
13d
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
Head of People
InvestEngine —London
- Hybrid work
- Human resources
- AI
Head of People
Football Beyond Borders —London
- £42,282 - £49,328 a year
- Full-time
- Hybrid work
- Leadership
- School
- Annual leave
- Employee assistance programme
Head of Content & Channels
AXA —London
- From £80,000 a year
- Leadership
10d
Head of Year
Harris Federation —London
- £36,036 - £42,771 a year
- Full-time
- First Aid Certification
- Mentoring
- School
11d
Store Manager (Head Coach) - London
Nike —London
- Weekend availability
- Serving
- English
- Leadership
- Employee discount
Career Coach
Freshfields —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Middlesex in The Community Partnership Manager (Chance to Shine – Schools)
Middlesex Cricket —London
- Full-time
- Hybrid work
- Supervising experience
- Leadership
- School
Quick apply
4h
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
13d
Teaching and Learning Officer (South London School) - Alternative Provision
The Complete Works Ltd. —London
- From £35,800 a year
- Full-time
- Bachelor's degree
- Mentoring
- In-person
- Store discount
- Employee discount
Quick apply
8d
People Operations Partner
Splendid Hospitality Group —Watford
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Head of Claims
ClaimSorted —London
- £150,000 - £200,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Assistant Store Manager (Assistant Head Coach) - London
Nike —London
- Weekend availability
- Serving
- English
- Leadership
- Employee discount
People and Culture Manager
Hyatt Place London City East —London
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
Quick apply
4d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

head coach jobs in hampstead, gtl

Head Of Customer Experience

Head of Retail for the South (UK)

Head Coach – F45 Training

Head of People

Head of Client Services

Head Football Coach

Training Coordinator

Head of People

Head of People

Head of Content & Channels

Head of Year

Store Manager (Head Coach) - London

Career Coach

Middlesex in The Community Partnership Manager (Chance to Shine – Schools)

Head of Dispensary Operations

Teaching and Learning Officer (South London School) - Alternative Provision

People Operations Partner

Head of Claims

Assistant Store Manager (Assistant Head Coach) - London

People and Culture Manager

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