Lead service designer Work, Jobs in Hampton, Gtl (with Salaries)

Service Designer
Unify Ventures —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- Agile
Quick apply
7d
Lead Service Experience Designer
LSEG (London Stock Exchange Group) —London
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
- Leadership
Lead Service Designer
TPXImpact —London
- Public speaking
- Employee assistance programme
12d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Lead UX Designer
Fat Beehive —London
- £55,000 a year
- Full-time
- Hybrid work
- Hospice
- AI
- Communication skills
- Annual leave
Quick apply
Senior Videographer
Department for Work and Pensions —Westminster
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Production Manager
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- University
- Annual leave
7d
Service Designer
Informed Solutions —London
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Gym membership
- Referral programme
Quick apply
System Designer
Equippd —East Molesey
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Excel
- System design
- Free parking
- Health & wellbeing programme
Quick apply
1d
Senior Designer
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
12d
Senior Service Designer
Create/Change —London
- £60,000 - £65,000 a year
- Remote
- Master's degree
- Bachelor's degree
- Communication skills
6d
Content Designer
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Full-time
- Agile
- IT
- Annual leave
- Employee discount
1h
Lead UX/UI Designer (SFIA 5)
Zaizi —London
- £66,000 - £73,000 a year
- Full-time
- Hybrid work
- AWS
- IT
- Annual leave
- Work from home
Quick apply
Lead Service Designer
Capgemini Sogeti —London
Lead Product Designer
Monzo —London
- £90,000 - £110,000 a year
- Remote
- Work from home
- Flexible schedule
BCG X Global Marketing Senior Manager - Temporary
Boston Consulting Group —London
- £120,000 - £154,000 a year
- Full-time
- Marketing
- Master's degree
- Project management
- Profit sharing
- Annual leave
Principal, Product Designer - AI Incubation Lab
Expedia —London
- £242,000 - £387,000 a year
- Full-time
- Bachelor's degree
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Head of Marketing
1st Formations —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
Senior Designer
Unboxed —London
- From £56,364 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Software development
Maximo Developer
Affinity Water —Hatfield
- Up to £70,000 a year
- Hybrid work
- Oracle
- Java
- SQL
- Annual leave
- Employee discount
13d

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Service Designer

Unify Ventures
London

Quick apply

Job details

Permanent | Full-time
£60,000 - £65,000 a year
7 days ago

Qualifications

Kanban
Presentation skills
Mentoring
UX
Agile
Financial services
User research
Figma
Communication skills
Information architecture
Digital design

Full job description

Our Financial services client are looking for a Service Designer to join their Experience Strategy & Design team—comprising Insight, Service, and Product Designers— collaborates across Close Brothers’ diverse businesses to deliver engaging, human-centred experiences to over 3.2 million customers and partners.

As a Service Designer, you’ll contribute to the design of cross-channel experiences that simplify complex processes and shape digital services that meet user needs and business goals. You’ll apply creative thinking to challenge assumptions and bring clarity to ambiguity.

You’ll work closely with Product Designers, Business Architects, Automation and Data Visualisation Engineers, Operational Excellence Leads, and Digital Architects to co-create solutions that deliver measurable impact. You’ll also support the evolution of design standards across the Group, helping ensure consistency and quality across digital touchpoints.

A key part of your role is to engage stakeholders and Product Owners in the design process— understanding their needs, facilitating workshops, and translating insight into tangible service improvements.

Key responsibilities

Lead the design of services that deliver engaging experiences across all touchpoints

Practice insight led design using user needs and business objectives to drive the development of new and existing services.
Create service concepts illustrating optionality and different approaches that can be taken to deliver a service.
Blueprint services that deliver seamless and engaging experiences across channels and touchpoints.
Strategise how the businesses channel landscape will evolve to deliver future experiences.
Collaborate with Product Owners and business stakeholders to define service roadmaps and prioritise initiatives to be delivered in individual businesses and enterprise wide.
Oversee and quality assure service design projects to help ensure business objectives are achieved and design standards are met.
Work with stakeholders to develop propositions that respond to market trends and evolving customer needs.
Define capability and experience improvements that enable the business to deliver on strategic objectives.
Optimise the user experience of digital products
Design intuitive and engaging digital products, simplifying complex scenarios and processes.
Maintain focus on information architecture and user experience to ensure products meet user needs, are highly usable and accessible.
Work alongside Product Designers to define and deliver digital products.
Understand user needs, business objectives, and channel performance
Analyse user needs and business objectives in complex service areas.
Use primary and secondary research to deepen Close Brothers understanding of their target audience.
Liaise with colleagues and internal SMEs to understand business goals, objectives and service requirements.
Analyse the performance and adoption of digital channels to identify opportunities to direct their evolution in line with business objectives.
Work with the research team to identify new areas of customer or partner research that will inform or validate the strategy.
Collaborate with the research team to determine customer and partner perceptions of our performance.

Advocate for design

Provide coaching to business stakeholders and practitioners from other Centres of Excellence on Design Thinking and Service Design.
Articulate the value Service and Product Design can deliver to customers, colleagues and the business.
Risk and compliance
Work in partnership with Risk, Legal and Compliance to deliver the best user experience whilst still meeting regulatory and legal requirements.
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

Skills & Experience

Essential

Demonstratable experience leading the design of new and optimisation to existing digital services, both individually and as part of a team.
Experience forming strategies and roadmaps for digital services.
Experience documenting existing and defining future service blueprints and experience maps.
Experience conducting user and channel research, and synthesising and communicating insight to stakeholders.
Experience practicing UX techniques including concepting, wireframes, and creating design specifications.
High proficiency in analysing data and insight to drive targeted measurable improvements to digital services and channels.
Experience applying user centred design methods and design frameworks (such as Google Sprint, Design Thinking, and WCAG) to design for complex problems. Skilled in use of design and prototyping software and remote testing tools such as Figma and Miro.
Experience designing across multiple technology platforms and in defining channel capabilities.
Experience working with different delivery frameworks, such as; Agile, Lean and Kanban.
First-hand experience working with development teams and 3rd party development partners, managing the handover of designs into development and quality assurance process.
Internal Confident communication and stakeholder skills with experience facilitating workshops and presenting to business stakeholders.
Experience providing mentoring and oversight to design practitioners, external contractors and 3rd parties.
Experience managing design projects, including forming and managing project milestones, risk tracking and mitigation and managing project expectations.

Desirable

Experience in Financial Services sector.
Basic understanding of digital marketing practices and techniques.

Pay: £60,000.00-£65,000.00 per year

Experience:

Digital design: 3 years (required)

Work Location: Hybrid remote in London

Quick apply

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lead service designer jobs in hampton, gtl

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