Channel manager Work, Jobs in Hampton Court, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Global Channel Events Manager
Lenovo —Farnborough
- Full-time
- Communication skills
- Marketing
Customer Success Manager
Venatrix —Kingston upon Thames
- £45,000 - £65,000 a year
- Full-time
Quick apply
Operations Duty Officer
One Air Ltd —London
- £37,000 a year
- Nights as needed
- Hybrid work
- English
- Analysis skills
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Channel Account Manager, International
Solink —London
- £110,000 - £146,000 a year
- Full-time
- Remote
- Business development
- Communication skills
Channel Marketing Manager - Northern Europe
Sandisk —London
- Full-time
- Hybrid work
- Marketing
- Computer literacy
- English
Quick apply
Channel Partner Manager
CybSafe —London
- £60,000 - £90,000 a year
- Remote
- CRM software
- Business development
- Marketing
Quick apply
Channel Manager
Universal Music Group —London
- Full-time
- Annual leave
- Employee discount
Academy Kit Manager
Brentford Football Club —Brentford
- Weekend availability
- Travel
- Organisational skills
- Leadership
3d
Supervisor
GOOUTDOORS —Kingston upon Thames
- £13.56 an hour
- Full-time
- Cash handling
- Communication skills
- Employee discount
Quick apply
7d
Internal Communications Manager
United Response —London
- £40,000 a year
- Full-time
- Remote
- SharePoint
- Training & development
- Communication skills
- Annual leave
- Sick pay
11h
Knowledge Manager (Communities & Innovation)/ Knowledge Communities Manager
Sisk —St Albans
- Full-time
- Organisational skills
- Business
- Communication skills
- Annual leave
Energy Manager
Johnson Controls —Sunbury
- Full-time
- Engineering
- Business development
- Bachelor's degree
7d
Channel Manager
IFS —London
- Full-time
- Hybrid work
- Business development
- Recruiting
- Marketing
Quick apply
Store Manager - Kingston
The White Company —Kingston upon Thames
- Training & development
- Retail management
- Employee discount
Transformation Manager
National Westminster Bank PLC —London
- £73,240 - £109,860 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Banking
- Annual leave
- Work from home
2d
Implementation Manager - Spend
Airwallex —London
- £85,000 - £120,000 a year
- Full-time
- Hybrid work
- PMP
- Bachelor's degree
- APIs
Senior Manager, Media Strategy & Governance
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- Analysis skills
- Communication skills
Channel Development Manager
SmartestEnergy —London
- £65,000 a year
- Remote
- CRM software
- Sales
- Contracts
Quick apply
8d

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Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

channel manager jobs in hampton court, sry

Assistant Customer Service Manager

Global Channel Events Manager

Customer Success Manager

Operations Duty Officer

Research Manager/Associate Director - Client Success - Channel Performance

Channel Account Manager, International

Channel Marketing Manager - Northern Europe

Channel Partner Manager

Channel Manager

Academy Kit Manager

Supervisor

Internal Communications Manager

Knowledge Manager (Communities & Innovation)/ Knowledge Communities Manager

Energy Manager

Channel Manager

Store Manager - Kingston

Transformation Manager

Implementation Manager - Spend

Senior Manager, Media Strategy & Governance

Channel Development Manager

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