2nd line support engineer Work, Jobs in Handforth, Chs (with Salaries)

3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
10d
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
5d
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
10d
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
Security & Infrastructure Operations Centre (SIOC) Engineer
UBDS Group —Manchester
- Rotating shift
- Analysis skills
- Communication skills
Quick apply

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3rd Line Support Engineer

BCN Group -
Manchester

Quick apply

Job details

Full-time
13 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident management
Mentoring junior staff
Microsoft Exchange
Sonicwall
Firewall
Virtualisation
Mentoring
Mobile device management
SharePoint
SAN
Customer support
Professional development mentoring
Customer interaction
Training & development
Root cause analysis
Intune
Help desk

Full job description

Job title: 3rd Line Support Engineer

Reports to: Operations Manager

Location: Manchester (Hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Competitive + BCN benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

Focus of the role:

BCN Group have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.

Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential.

Providing 3rd line technical support for hardware and software issues.
Final escalation point for the support team.
Root cause analysis specialist.
Delivery of advanced technical training to the support team, to advance their skills.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
Provide on-site support for customers as and when required
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.

Person, Skills & Experience:

Microsoft Windows server (2019, 2022, 2025)
O365 and its complimentary addons (OneDrive, Teams, Power Automate, SharePoint etc)
Advanced virtualisation troubleshooting (HyperV/VMware/Azure)
Advanced firewall troubleshooting (WatchGuard/SonicWall/FortiGate)
Advanced InTune/MDM skills
Storage troubleshooting (SANs, NAS, Cloud Storage)
Advanced M365/Exchange troubleshooting
Advanced SQL Server troubleshooting
Antivirus & Security Products (Windows Defender, ThreatLocker , ESET)
Advanced On-Premise & Azure Networking skills (managed switching, VLAN’s, VNet's)
Excellent general hardware/software troubleshooting and problem-solving skills
ITIL foundation accredited

Why BCN?

The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Quick apply

Refine Your Search

2nd line support engineer jobs in handforth, chs

3rd Line Support Engineer

2nd Line Modern Workplace Engineer

Engineer II, Digital Services Remote Operations

3rd Line Support Engineer

Networking Engineer

IT Support Engineer

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

IT Field Engineer - Manchester

Advansys Technical Consultant

Security & Infrastructure Operations Centre (SIOC) Engineer

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