Customer service advisor (temporary contract) Work, Jobs in Handforth, Chs (with Salaries)

Customer Service Advisor (Temporary Contract)
Classic Football Company Ltd —Hyde
- £26,060.65 a year
- Full-time
- Hybrid work
- CRM software
- English
- Typing
- Free parking
- Employee discount
Quick apply
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- Temporary
- Bilingual
- Hospitality
- Sales
- Free parking
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Customer Service Advisor (Temporary Contract)

Classic Football Company Ltd -
Hyde

Quick apply

Job details

Full-time
£26,060.65 a year
13 days ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

CRM software
Multilingual
English
Zendesk
Typing
Phone etiquette
Communication skills

Full job description

Classic Football Shirts is searching for motivated and enthusiastic Customer Service Advisors to join its highly rated Customer Service team for a temporary period, to help us with a very busy summer because of the World Cup. The role is expected to terminate on or around 28th August 2026.

Location: A mixture of CFS HQ, Hyde and remote.

Free Parking is available on site, and location is serviced by two local train stations with 10-12 min access to Manchester city centre.

Hours: Full-time - 39 hours, 5 days per week Monday to Saturday. When working Saturday, you will be off one day during the week. Candidates who cannot work two Saturdays per month should not apply. There will be an opportunity to work 2 days from home per week once training has been completed.

The company: CFS is the destination for fans seeking rare and unique football shirts and is proud to preserve the rich history contained in each piece. At its core is a focus on sustainability, and breathing new life into pre-loved clothing and sportswear. CFS has partnered with nearly every major football brand and team to gather the greatest and largest collection of football shirts in the world. Read more.

CFS is committed to creating an inclusive environment for its employees. A welcoming and diverse team, with a great work ethic, ensure its missions and values are upheld. All suitably qualified applicants are welcome and encouraged to apply.

The role: Customer Service Advisor

A hard working and friendly individual is sought for our highly rated customer support team.

You will communicate with customers, resolve issues, process returns and perform administrative tasks to a high standard.

We take tremendous pride in the level of service we provide to our customers and would expect a similar ethos from the successful applicant.

While knowledge of football’s teams and brands is helpful, it isn’t essential for this position.

Key responsibilities:

Answering customer queries and resolving issues by email, phone, social media, and live messaging services
Maintaining Classic Football Shirts’ reputation as a provider of world-class customer service
Performing administrative tasks
Processing returns

About you:

Strong communication skills
Adept at solving problems calmly and efficiently
A fast learner, with a passion for accuracy and organisation
Comfortable working individually and as part of a team
Punctual, flexible, and reliable
Willing to go the extra mile
Someone who isn’t afraid to ask, but is also able to use their initiative when needed
Able to empathise and advise our customers
Proficient typing skills
Strong attention to detail
A basic knowledge of football’s teams and brands
Previous Zendesk or other CRM experience is desirable but not essential
Knowledge of a second language is desirable but not essential

What’s in it for you?

Opportunity for hybrid working once training is complete
Full training and ongoing support from line manager
Opportunity to learn about football shirts
Well-being: five-a-side football every week, fruit deliveries and more
50% staff discount
Casual dress code
On-site parking
Social events
Small friendly team
Performance bonuses

Job Type: Full-time

Pay: £26,060.65 per year

Application question(s):

Do you have knowledge of any languages besides English? If so, please specify your fluency level)

Work Location: In person

Quick apply

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customer service advisor (temporary contract) jobs in handforth, chs

Customer Service Advisor (Temporary Contract)

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