Customer service team lead Work, Jobs in Handforth, Chs (with Salaries)

Customer Experience Team Manager
Beauty Works —Cheadle
- Overtime
- Management
- Customer service
- Hair styling
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Customer Service Team Leader
THG Ingenuity —Northwich
- Full-time
- Leadership
14d
Clinique Boots Stockport 30 hours Counter Manager Lead
Estee Lauder —Stockport
- Customer service
11d
Store Operations Team Leader
Dunelm —Altrincham
- £14.76 an hour
- Management
3d
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
1d
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Customer Experience People Lead - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Leadership
13d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Team Leader
REFY BEAUTY —Manchester
- Weekend availability
- Sales
- Merchandising
- Employee discount
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Quality Operations Lead
MCS —Warrington
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
3d
Hotel and Travel Billing Lead
Clarity Travel —Manchester
- Full-time
- Hybrid work
- Hotel
- Accounting
- Resort
- Employee assistance programme
- Employee discount
Quick apply
8d
Lead Nightshift Manager
Sainsbury's —Stockport
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
9d
Detection Team Lead - FinCrime
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Customer Services Team Leader
Betfred —Warrington
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
Quick apply
Team Leader
Card Factory —Birchwood
- £13 an hour
- Leadership
12d
Airport Team Leader
WHSmith Travel —Manchester
- £27,500 a year
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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customer service team lead jobs near handforth, chs

Customer Experience Team Manager

Beauty Works
Cheadle

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
Hair styling
English
Supervising experience
Zendesk
Hair extensions
IT
Leadership
Communication skills

Full job description

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semipermanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.

Job Summary

The Customer Experience Team Manager is responsible for leading the Customer Experience team, delivering exceptional service across both trade and retail channels. Acting as a key representative of the brand, this role focuses on building strong customer relationships while ensuring every interaction reflects quality, care, and expertise.

The position involves supervising and developing a team of Customer Experience Executives, driving performance, and fostering a customer-first culture. The Customer Experience Team Manager plays a critical role in enhancing the overall customer journey, ensuring clients feel confident, supported, and inspired throughout their experience.

Role Outline & responsibilities

Lead, motivate, and develop the Customer Experience team, providing ongoing coaching, guidance, and performance management
Oversee daily customer service operations across all communication channels (phone, email, chat, and messaging)
Manage and resolve escalated customer queries and complaints with professionalism, empathy, and efficiency
Drive a customer-centric culture that strengthens brand loyalty and satisfaction
Monitor team performance and key service KPIs, identifying and implementing continuous improvements
Support recruitment, onboarding, and training to build a high-performing team
Collaborate cross-functionally with internal departments (e.g. sales, operations, marketing) to improve the customer journey
Ensure adherence to company policies, service protocols, and brand tone of voice
Analyse customer feedback and trends to identify opportunities for service enhancements

Key Skills

Proven experience in a customer experience or service centre environment, ideally within beauty, fashion, cosmetics, or a related industry
Previous leadership or supervisory experience, with a strong focus on coaching and team development
Strong background in complaint resolution and delivering solutions that build trust and confidence
Excellent telephone, written, and interpersonal communication skills
Strong IT proficiency; experience with Zendesk is advantageous
Experience or knowledge of hairdressing or hair extensions is preferred
Ability to make sound, independent decisions within established service frameworks
Flexible availability, including weekends and occasional overtime
High energy, positive mindset, and a genuine passion for delivering outstanding customer experiences

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Are you able to commute daily to our office location (SK8)?
What are your salary expectations (GBP per annum)?
Are you able to work full-time hours (37.5h/week)?

Experience:

Management: 2 years (preferred)
Customer service: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in handforth, chs

Customer Experience Team Manager

Customer Success Team Leader - Mercedes Benz

Contact Centre Team Leader

Customer Service Team Leader

Clinique Boots Stockport 30 hours Counter Manager Lead

Store Operations Team Leader

Sales & Loyalty Team Leader

Customer Service Team Leader - 12 Month Fixed Term Contract

Customer Services Team Leader

Customer Experience People Lead - Melio

Customer Service Team Manager

Team Leader

Lead Supervisor

Quality Operations Lead

Hotel and Travel Billing Lead

Lead Nightshift Manager

Detection Team Lead - FinCrime

Customer Services Team Leader

Team Leader

Airport Team Leader

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