helpdesk team leader Work, Jobs in handforth, chs (with Salaries)

Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
5d
Customer Service Representative
HSBC Global Services Limited —Manchester
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Engagement & Organisational Development Assistant & Divisional Support
The Christie NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Microsoft Office
1d
Project Co-ordinator
Equans —Crewe
- Full-time
- Remote
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
IT Team Leader
Innovative Technology Ltd —Oldham
- Full-time
- Azure
- IT
- Free parking
- Flexible schedule
2d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Free parking
- Annual leave
2d
Quality Operations Lead
MCS —Warrington
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
5d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
ITSM Helpdesk Specialist (ITIL)
Tesco Mobile —Manchester
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
Operational Delivery Admin
ISS Facility Services —Stoke-on-Trent
- Administrative experience
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Lean Practitioner
Mitie —Stockport
- Full-time
- Continuous improvement
- Communication skills
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Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Technical Pensions Analyst
XPS Pensions Group —Manchester
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Critical Facilities Engineer-Cooling
Salute Inc. —Stoke-on-Trent
- Full-time
- Maintenance
- Communication skills
Quick apply
Maintenance Electrician
CBRE —Bolton
- Full-time
- Customer service
- HVAC
- Communication skills
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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helpdesk team leader jobs near handforth, chs

Customer Operations Co-ordinator

SafeGroup Services Limited -
Manchester

Quick apply

Job details

Full-time
£29,000 a year
5 days ago

Benefits

Discounted or free food
Company pension
Employee discount
Sick pay

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Microsoft Office
Customer relationship management
Communication skills
Time management

Full job description

Title: Customer Operations Co-ordinator

Expected start Date: Immediate start preferred, but candidates currently serving notice will be considered

Application Closing Date: 9 June 2026

Location: Central Manchester (Office Based)

Company Overview
SafeGroup Services Ltd is a national leader in delivering integrated emergency soft facilities management and specialist waste management services. We excel in helping clients navigate complex operational hygiene and waste challenges with confidence, offering a wide range of emergency and planned waste removal, biohazard cleaning, pest proofing, and environmental services across various sectors.

Benefits

Competitive salary
Company pension
Life Assurance Scheme
Enhanced Pension Contribution
Discounted or free food
Company Sick pay
Store discounts
Range of benefits via Perkbox including Wellbeing packages
30 days holiday including bank holidays for full time employees

Job Vision & Values:

To deliver responsive, compliant, best-in-class services and communication to our customers across the UK. As an emergency service provider, we always aim to complete every task professionally, safely, to the highest standard – and to exceed our customers’ expectations.

Job Purpose:

As a Customer Operations Co-ordinator you will work as part of the operations team to provide an efficient, helpful, and professional customer support service to the business. You will be dealing with customers and clients across the Clean and Waste businesses ensuring that orders are correctly quoted and logged onto the CAFM system. You will be working closely with other internal departments such as resource planning, commercial and operations to ensure that orders are accurately inputted and scheduled onto the Customer Operations system.

Key Responsibilities will involve, but not be limited to:

Enable Customer Satisfaction

Respond to job requests and queries via phone, email, and customer portals.
Upload customer work orders to the Job Watch system.
Accurately log tasks onto the help desk system in a timely manner giving the appropriate priority level and liaise with resource planning in order to assign to an operative.
Assess all Waste and Clean requests from existing customers and provide quotations and pricing for completing the jobs in question.
Provide customers with accurate quotations based on company approved rate cards.
Improve customer support by actively responding to queries and handling complaints.
Monitor ongoing works and request uplifts and obtain PO’s to reflect all job requirements.

Follow Processes

Ensure all new customer enquiries are correctly processed by working with the Commercial, Operational and Resource Planning teams.
Ability to deal with enquiries and quotations in a proactive and efficient manner.
Respond to customer enquiries and calls aiming to answer all calls within the agreed time.
Ensure that all customer data is correctly captured on the system to enable correct billing.
Ensure all new customers data is set up correctly on the Job Watch system with billing/delivery addresses.

Positive Behaviour and Culture:

Be polite and professional to internal and external customers, clients, and colleagues.
Build a rapport with all customers to ensure confidence in the delivery of services.
Keeping all customers fully aware of the progress of their request and any potential delays.
Liaise with sub-contractors and third-party suppliers with customer job details.

Communication:

· Work closely with Finance on billing and invoicing enquiries to resolve queries/complaints.

Supply customers with specific solutions and specialist advice on service options.
Liaise with the Sales Team with regards to new customer requirements and enquiries.
Communicate with operatives to deal with any issues in the delivery of the services.
Assist the commercial team in ensuring that all jobs are booked onto the system correctly.
Providing a comprehensive handover to other colleagues and/or out of hours teams.

Duty Management:

Enrol onto a rota for duty management shifts to provide 24/7 support 365 days a year for our clients on a p1 basis

Skills/Experience:

Experience of working in the facilities management/reactive services sectors
Ability to establish and maintain good client relationships, both internally and externally
Previous experience of roles in a customer service/operations/helpdesk team environment
Good working knowledge of CAFM and CRM systems
Excellent communication skills (verbal and written)
Ability to develop effective working relationships with internal company departments
Highly customer focused and always looking to deliver a high quality of service for clients
Good attention to detail and ability to spot issues with data and recommend solutions
Flexible and able to react quickly to the needs of the customer and emergency works
Ability to deliver quality results under pressure and prioritise workload
Competence in Microsoft Office products especially Outlook, Word, and Excel
Calm, confident manner and the ability to handle and resolve customer complaints
Excellent time management skills and ability to prioritise a demanding workload
Ability to hold employee and client information in the strictest confidence
Is able to demonstrate a sense of urgency and energy to complete tasks
Confident to deal with operational teams and be assertive in delivering customer requests

Job Type: Full-time

Pay: £29,000.00 per year

Application question(s):

How many years of Facilities Management experience do you have?

Experience:

Customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk team leader jobs in handforth, chs

Customer Operations Co-ordinator

Customer Service Representative

Engagement & Organisational Development Assistant & Divisional Support

Project Co-ordinator

IT Team Leader

Service Coordinator

Quality Operations Lead

Customer Service Advisor

ITSM Helpdesk Specialist (ITIL)

Operational Delivery Admin

Lean Practitioner

Head of Service Delivery

Technical Pensions Analyst

Critical Facilities Engineer-Cooling

Maintenance Electrician

Mobile Technical Operative - Mechanical

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