Company Overview
Cartridge Save, founded in 2003, is a leading player in the office supplies and printing industry. Recognised for our rapid growth and consistent performance, we are committed to providing excellent service and innovative solutions to our customers.
Job Purpose
The Assistant Operations Manager plays a pivotal role in the day-to-day leadership and delivery of operational activities across the Warehouse, Contact Centre, and Product Quality functions within a fast-paced eCommerce environment.
Partnering closely with the Operations Manager, this role places a strong emphasis on people management, teamwork, and employee development. The successful candidate will focus on coaching and nurturing Team Leaders, driving performance through positive engagement, and embedding industry best practices across all workflows. Acting as a key leader within the department, they will ensure service continuity, support a collaborative culture, and assume full operational responsibility in the absence of the Operations Manager.
Key Responsibilities
- People Management & Team Development: Coaching & Mentoring: Actively coach and develop Team Leaders, providing them with the guidance, feedback, and tools needed to lead their own teams effectively and grow within the business.
- Performance Management: Oversee day-to-day team performance, setting clear objectives and supporting Team Leaders with regular appraisals, performance reviews, and training plans.
- Culture & Engagement: Promote a positive, supportive, and accountable culture across the warehouse and contact centre, encouraging open communication and recognition of great work.
- Resource Coordination: Share responsibility for recruitment, onboarding, and workforce planning to ensure optimal staffing levels and a smooth experience for new hires.
Operational Standards & Quality
- Industry Best Practices: Oversee daily workflows to ensure operations are aligned with recognised industry standards for safety, efficiency, and customer service in fulfillment and contact centres.
- Service Delivery (KPIs): Monitor and review operational performance against key targets (e.g., dispatch times, customer response times, accuracy rates), working with teams to consistently meet and exceed these benchmarks.
- Product Quality & Returns: Guide the Product Quality team in reviewing customer feedback and returns data, identifying root causes of issues, and coordinating with suppliers on corrective actions.
- Continuous Improvement: Encourage a proactive mindset across teams, identifying opportunities to streamline processes, reduce waste, and improve the customer experience.
Leadership & Deputising
- Operational Leadership: Provide daily guidance and act as an escalation point for operational queries, resolving issues efficiently to maintain a smooth workflow.
- Deputising for the Manager: Successfully step up and assume operational leadership and decision-making for the entire department during the Operations Manager’s absence.
- Team Collaboration: Foster strong working relationships between the Warehouse, Contact Centre, and Quality functions to ensure seamless internal communication.
Health, Safety & Compliance
- Safety Culture: Promote a safety-first mindset across all areas, ensuring compliance with Health & Safety legislation, risk assessments, and safe working practices.
Essential Experience & Skills
- Proven Team Leadership: Demonstrated supervisory or management experience within an eCommerce, logistics, contact centre, or similar fast-paced environment.
- People-First Approach: A strong track record of managing people effectively, with genuine experience in coaching, developing, and motivating teams.
- Performance Focus: Experience in setting team goals, conducting performance reviews, and handling employee relations with fairness and professionalism.
- Operational Knowledge: A solid understanding of established industry practices within warehousing, customer service delivery, and quality control.
- Communication & Organization: Excellent communication and interpersonal skills, with the ability to manage multiple priorities calmly and effectively.
Desirable Experience
- Leadership Training: Previous training or qualifications in management, coaching, or team leadership.
- Process Improvement: Awareness of structured operational frameworks or experience contributing to process improvement initiatives.
- Health & Safety: Knowledge of health and safety regulations within a fulfillment or operational environment.
Salary: £40,000 - £45,000 dependant on experience
Hours Per Week: 37.5
The successful candidate will receive the following benefits:
- Workplace pension scheme
- Free on-site parking
- Flexitime
- Hybrid working
- 20 days holiday rising by 1 day per year of service (up to a maximum of 25 days)
You must have the right to work in the UK to be considered for this role. Please note that we do not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.
If you're ready to play a key role we invite you to bring your expertise to Cartridge Save. Join us on this exciting journey by applying today!
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Application question(s):
- In which industry do you have the most management experience?
A) Warehouse
B) Contact Centre
C) Product Quality
D) Other ( Please specify)
- Have you previously managed Team Leaders and Supervisors?
- This role is based in Reddish, Stockport. Are you able to reliably commute to this
location? ( Yes/No)
- What are your salary expectations for your next role?
Experience:
- managing teams in eCommerce, logistics or contact centre: 5 years (preferred)
Work Location: In person
