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Technical Support Engineer

Digital Applications International Ltd
Stockport

Apply Now

Job details

Full-time
14 days ago

Benefits

Flexible schedule

Qualifications

Incident management
Communication skills

Full job description

The Response Coordination Centre (RCC) is the central support function within DAI for ensuring that all customers receive a high quality and premium service when they require assistance with DAI’s portfolio of logistics and automation systems.

We offer:

Career Development

We are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic’s history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.

Competitive Compensation and Benefits

Our attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.

Pay Transparency

Dematic is committed to pay transparency. As such, the Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, Dematic will still maintain confidentiality of your pay information. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Dematic, or (c) consistent with Dematic’s legal duty to furnish information.

Global Opportunities

As a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.

Tasks and Qualifications:

Job Specification

Maintaining excellent communication with customers, stakeholders and internally within DAI whilst also focusing on following internal procedures
Providing support for bespoke applications via telephone and email
Being able to make application-sensitive decisions to mitigate potential disruption to service and filtering automated system alerts
Proactively monitoring large scale business-critical systems
All technical tasks are carried out with accuracy after an assessment of risks when performing actions on live customer applications
An inquisitive mind with some flexibility to travel to customer sites will aid understanding customers’ operations and aid in enhancing technical skills and knowledge of DAI’s industry
Familiarity with the use of incident management and reporting tools with a demonstrable ability of working in a customer facing role would be a prerequisite
A flexible approach to working shifts including nights and weekends is also a fundamental requirement of the role and growing with the company

Essential Skills

Exceptional verbal and written communication skills
Excellent listening skills are also essential when trying to comprehend customers’ reported incidents then translate them into technical and functional terms, as necessary
Being able to multi-task within a fast-paced and highly structured environment
The ability to apply logical thinking in an engineering capacity; coming from a strong software engineering or computing background is beneficial
Other personable skills are also essential to the RCC roles such as being a team player as well as keeping sight of the overall team goals as this will prove invaluable to personal development and progressing technically

Apply Now

Refine Your Search

technical engineer jobs in handforth, chs

Technical Support Engineer

Cyber Security Engineer

Field Installation Engineer - North

Mainframe Systems Programmer (IMS)

Site Service Engineer (Manchester Airport)

Airframe Engineer

Infrastructure Engineer

Jigsaw Homes Group Limited

Field Engineer

Women's Spaces Multi-Skilled Engineer

Site Engineer

Reporting and Insight Analyst

Operational Technology Technician - Holford

Mainframe Service Engineer

Renewable Service Engineer

Highways Engineer

Laboratory Engineer

1st line Service Desk Analyst

Junior Backend Engineer

Lead Technical Services Engineer

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