2nd line support Work, Jobs in Handy Cross, Bkm (with Salaries)

Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
IT Field Technical Analyst
Cadent Gas —Slough
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
3d
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
6d
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
3rd Line IT Support Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
10d
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
- SharePoint
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
3d
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- Azure
- Scripting
- IT
- Employee discount
6d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
6d
IT Support Engineer
Keyence —Stockley Park
- £33,000 - £35,700 a year
- Sales
- Analysis skills
- Computer networking
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science

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Tech Support Analyst

5G Communications Ltd.
High Wycombe

Apply Now

Job details

£18,000 - £25,000 a year

Qualifications

TCP
Microsoft Outlook
5G
LAN
Windows
VoIP
Computer networking
DNS
Telecommunication
TCP/IP

Full job description

£18,000 to £25,000 per annum

High Wycombe

5G Communications has developed and evolved, in the last 20 years to establish themselves as one of the largest growing telecommunication suppliers. 5G pride themselves on supplying leading edge technology, B2B throughout the UK and turnover in excess of £15 million. This is an excellent opportunity to join a family run business that pride themselves on Passion, Respect, Integrity, Diligence and Excellence.

The successful Technical Support Engineer will join an already strong team and play a key part in the 1st and 2nd line technical support to our customers.

5G, are offering more than just a job, if you have the right attitude, desire to learn and are passionate about your work there will be further opportunities with the company, who promote from within.

Job Role

Resolving faults, and providing temporary solutions.
Take responsibility for the fault from first contact to resolution.
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP.
Liaise with other departments with regard to customer issues/faults.
Report new faults to suppliers.
Chasing suppliers for updates and progression of faults.
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults. This may also mean becoming involved with IT support on the customer’s end and their maintainers.
Keep up to date and aware of the technical support issues, IT policies and best practice methods.
Register/transfer domains and configure POP3 email accounts.
Configure and troubleshoot POP3 / Exchange email clients, i.e. Outlook 2003/2010 Troubleshoot VOIP issues.
You must be capable of resolving the following issues within 15 minutes:
- Register new email address for existing domain customers and update Billing;
- Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft Outlook / Express;
- Router configuration and configuration checks to an intermediate level including, for example, port forwarding and specific LAN settings.
- IP Addressing (Reconfigure Router with new Routed IP’s);
- NAT and Port Forwarding /Open Ports;
- 1st Line IPPBX and PBX, Hosted PBX configurations, IP Number diverts and IP MAC’s (Moves, adds and changes).

Do you have the following skills to enable you to do the role?

General basic knowledge on analogue and digital technology.
General knowledge of Microsoft Windows.
General technical Knowledge of networking.
Basic knowledge of PBX and PDQ equipment.
General knowledge of ISDN technologies.
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP.
Basic technical knowledge of web platforms.
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS.
Exposure to mail clients.

If you can do the above and you have previous experience, preferably in telecoms, then we would love to hear from you.

For more information please don’t hesitate to apply for the role today

Apply Now

Refine Your Search

2nd line support jobs in handy cross, bkm

Tech Support Analyst

2nd Line Support Analyst

IT Field Technical Analyst

2nd Line Engineer - Yateley

IT Engineer

Technical Engineer - 2nd Line

Application Support Analyst

1st Line Support Analyst

1st/2nd Line IT Support Engineer - Farnborough

2nd / 3rd Line Security Analyst

EUC & Desktop Support Manager

3rd Line IT Support Engineer

2nd Line IT Support Engineer

IT Technical Services Manager

Infrastructure Support Engineer

Associate Monitoring Analyst

Desktop Support Engineer

Deskside Analyst

IT Support Engineer

Infrastructure & Cloud Operations Engineer - 12 month FTC

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£18,000 to £25,000 per annum

High Wycombe

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