Customer experience specialist Work, Jobs in Hanley, Sts (with Salaries)

Tenancy Support Officer
Your Housing Group —Stoke-on-Trent
- £27,000 - £27,904 a year
- Full-time
- School
- Annual leave
- Employee discount
Quick apply
4d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Data Governance Specialist
Together —Cheadle
- £45,000 - £60,000 a year
- Full-time
- SQL
- IT
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount
8d
Talent Acquisition Manager
One Way Group —Stoke-on-Trent
- £40,000 - £55,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
4d
Car Sales Executive | Sales Associate | Sales Specialist
Holdcroft —Stoke-on-Trent
- Sales
- Driving
- Communication skills
Quick apply
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Skip Driver - Transit
A1 Mini Skips Ltd —Stoke-on-Trent
- Full-time
- English
- Driving
- In-person
- Annual leave
Quick apply
5d
IT Specialist
Marine Systems Technology —Winsford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Advisor (Wilmslow)
The Halliwell Jones Group —Wilmslow
- £30,000 - £36,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Aftersales Customer Advisor (VHC Specialist)- Wilmslow
The Halliwell Jones Group —Wilmslow
- £28,000 - £36,000 a year
- Overtime
- In-person
- Communication skills
Quick apply
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
10d
Personal Assistant
Equans —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Collections Specialist
Together —Cheadle
- Full-time
Quick apply
Construction - Operative
Canal & River Trust —Stoke-on-Trent
- £25,850 a year
- Weekend availability
- Construction
2d
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- Sales
- Customer service
- Care plans
Quick apply
11d
Senior Surgical Sales Specialist
Hologic —Stoke-on-Trent
- £45,000 - £60,000 a year
- Remote
- Sales
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Sales Executive
WeBuyAnyCar —Leek
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply

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customer experience specialist jobs near hanley, sts

Tenancy Support Officer

Your Housing Group -
Stoke-on-Trent

Quick apply

Job details

Full-time
£27,000 - £27,904 a year
4 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Full job description

Job Introduction

Job Title: Tenancy Support Officer

Salary: £27,000 - £27,904

Contract: Permanent

Location: Regional – Staffordshire Moorlands and Cheshire East

Weekly Hours: 35

So…. What is this role exactly?

This is an exciting opportunity for a Tenancy Support Officer to join our Tenancy Support Team.

At Your Housing Group (YHG) our priorities are to keep people safe and be a great landlord and as a Tenancy Support Officer, you will have a key role to play in this. Working with new and existing Your housing group (YHG) customers to provide support with their practical and personal challenges, you will deliver pro-active solutions to enable customers to sustain their tenancy.

You’ll provide one to one support, advice, and guidance to customers within Staffordshire Moorlands and Cheshire East over a wide range of support issues and manage referrals to specialist agencies.

What will my working week look like?

You will be regional but work flexibly to support YHG customers in your area.

What will I be responsible for doing?

First and foremost, you will…….

Be working with new and existing YHG customers to provide support on issues that could be putting their tenancy at risk.

Manage your own caseload, and work in partnership with our customers, colleagues and external agencies and take a holistic approach.

One of the great things about this role is the positive impact you can have on customers lives and futures.………

You will be skilled at building trusting professional relationships with customers and supporting them in developing the confidence and skills to manage their own tenancy.

You triage referrals and work closely with other colleagues across the business to make sure customers get the right support and services. You will ensure that case notes and other records are kept updated and collect and record key data to demonstrate the positive outcomes of your work. You will work collaboratively with your tenancy support colleagues, sharing good practice, ideas, contacts, and solutions.

And what would make me stand out from the crowd?

To be a successful as a Tenancy Support Officer, here at YHG, you will have….

experience in providing one to one support to vulnerable customers in a social housing context.
good knowledge of best practice in safeguarding adults and safeguarding children
the ability to build good working relationships with partner agencies
experience of developing support plans with customers and key internal / external stakeholders
excellent communications skills

Ideally you will be a …….

Passionate advocate for people who need support, helping people focus and build on the positives in their life.

Someone who is skilled at communicating and building trust and empathy with customers and works positively with colleagues and other professionals.

This role is really suited to someone who is resilient and persistent, finds creative ways to engage with customers, can work independently and manage their own caseload.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer £27,000 -£27,904 for a 35-hour week, and 26 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

To see more of our benefits please see the attached benefits information sheet.

This role also offers genuine progression opportunities with a wide range of training available both from YHG and local authority partners.

If you feel this could be the right role for you, we would love to hear from you!

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 23rd June 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or advert) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Quick apply

Refine Your Search

customer experience specialist jobs in hanley, sts

Tenancy Support Officer

Specialist Support Analyst

Data Governance Specialist

VodafoneThree - Incident Specialist

Talent Acquisition Manager

Car Sales Executive | Sales Associate | Sales Specialist

Service Co-ordinator - Helpdesk - 12 month FTC

Skip Driver - Transit

IT Specialist

Service Advisor (Wilmslow)

Senior Claims Handler EL/PL

Aftersales Customer Advisor (VHC Specialist)- Wilmslow

Complaint Handler

Personal Assistant

Collections Specialist

Construction - Operative

Sales & Renewals Executive

Senior Surgical Sales Specialist

Partnership Director

Sales Executive

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