Customer support coordinator Work, Jobs in Hanley, Sts (with Salaries)

AI First Customer Support Coordinator
BOHSA LTD —Stoke-on-Trent
- Up to £25,000 a year
- Full-time
- Administrative experience
- In-person
- Free parking
- Annual leave
Quick apply
10d
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Service Coordinator - Out of Hours
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Order fulfilment Coordinator
EU Automation —Stafford
- £26,950 a year
- Full-time
- Hybrid work
- Word processing
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
14d
Sales Co-ordinator (Service, Repairs and Maintenance)
New Haden Pumps Ltd —Cheadle
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
3d
Customer Sales & Commercial Co-ordinator
Davanco Designs —Longford
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Social media management
Quick apply
3d
Event & Sales Coordinator
Bien Venue Ltd —Poynton
- From £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Sales
Quick apply
Service Coordinator
Recra Consulting —Four Ashes
- £26,000 a year
- Full-time
- Organisational skills
Quick apply
Service Coordinator
Mastermover —Ashbourne
- CRM software
- Salesforce
- Organisational skills
Installations Coordinator
Radius Limited —Crewe
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
1d
Swim Co-Ordinator
Shropshire Community Leisure Trust —Whitchurch
- £9,029.08 a year
- Part-time
- Microsoft Outlook
- Customer service
- Supervising experience
M&E Sales Coordinator
Village Hotels - Cheadle —Cheadle
- Part-time
- Customer service
- English
- Hotel
Quick apply
3d

More jobs to discover

Find similar jobs that you might be interested in.

Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
2 corporate social responsibility days per year. Hold 3 GSCE's at Grade C or above or equivalent. Deliver excellent administration skills, including email and…

I want to receive the latest job alerts for customer support coordinator in hanley, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near hanley, sts

AI First Customer Support Coordinator

BOHSA LTD -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
Up to £25,000 a year
10 days ago

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

Administrative experience

Full job description

An admin role where your real job is to teach AI to do it with you.

We're a fast-growing training agency — best known for health & safety, and increasingly trusted by our clients for much more. We're in the middle of an exciting transformation, and we're not looking for another administrator. We're looking for an AI Coordinator who wants to deliver brilliant customer support and completely reinvent how it's done.

No coding required — but a genuine fascination with AI is essential.

Who We Are

BOHSA is a training agency built on a simple promise: go above and beyond for every client and training partner. We made our name in health & safety, and these days our clients come to us for more and more — so we're branching out to meet them.

That promise hasn't changed. What has changed is how we deliver on it. We've recently begun a period of real expansion and we're rolling out a suite of new AI-powered products and systems that are reshaping our entire operation. Every part of the business is being rebuilt around artificial intelligence, and we want the right person to help lead that change from the front line — looking after our clients.

The Opportunity

Here's the honest, exciting version of this role. The day-to-day work is genuine customer support and administration — bookings, joining instructions, certifications, invoices, quoting, the lot. But your mission is different from any admin job you've had before.

Every time you complete a task, you'll be asking: how could AI do this with me, or for me? You'll work hands-on with AI agents and automations — training them, refining them, and putting them to work across the business. Over time, you'll coordinate a small team of AI agents that handle the routine, while you focus on the people, the problem-solving, and the growth.

In other words: you'll teach AI to do the repetitive parts of your role, which frees you to deliver far more value, take on bigger work, and grow as fast as the company does.

What You'll Do

The fundamentals will feel familiar to anyone who's worked in customer support. The difference is you'll be doing all of it through, and alongside, our AI tools and our own developing systems:

Creating and amending bookings — and automating the repetitive parts
Following up with clients to gather course requirements
Making sure clients receive clear joining instructions before every course
Handling morning calls and course updates, working with our AI voice tools
Issuing and securely handling certifications
Processing invoices and purchase orders accurately and on time
Sending course reminders to keep attendance high
Managing the training matrix for seamless coordination
Handling post and day-to-day admin promptly
Supporting clients by phone and email with care and judgement
Creating quotes to provide the best options for our clients

…and for each of these, you'll be looking for the smarter, AI-first way to get it done — then building it.

Is This You?

You don't need to be technical. You won't be writing code, but you will need a genuine fascination with what AI can do and the drive to keep experimenting until you've made something work better.

Genuinely excited by AI — you already play with AI tools for fun and can't wait to use them properly at work
Detail-obsessed and organised — accuracy matters in our world and you take pride in getting the small things exactly right
Great with people — warm, clear and calm on the phone and over email
Comfortable with change — you thrive in a fast-paced, ever-evolving environment
Full of initiative — you spot the repetitive task and think "there's a better way," then go and build it
Keen to grow — you want a career, not just a job, and a front-row seat as the company expands

A year of administrative experience is a bonus, but your attitude and curiosity matter far more.

What You'll Get

You'll join an open-minded, supportive team at exactly the right moment — early enough to genuinely shape our systems and our future.

A competitive salary of up to £25,000 per year
The chance to learn cutting-edge AI skills that will define the next decade of work
Ongoing staff training to help you grow into the role and beyond
A direct hand in building the products and systems that run the business
Company pension and free on-site parking
A friendly, ambitious team that wants you to exceed your own expectations

The Details

Salary: Up to £25,000 per year
Job type: Full-time, Permanent
Hours: Monday to Friday, 09:00–17:30 (37.5 hours per week)
Holiday: 20 days annual leave plus bank holidays
Location: In office, Phoenix Works, Longton (in person)
Experience: Administrative — 1 year (preferred)

How To Apply

If "managing a team of AI agents" sounds like the best job you've never had, we'd love to hear from you. When you apply, tell us why you're excited about AI and what you'd love to make smarter first.

Pay: Up to £25,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in hanley, sts

AI First Customer Support Coordinator

Service Co-ordinator - Helpdesk - 12 month FTC

Service Coordinator - Out of Hours

Service Coordinator

Service Coordinator (Helpdesk)

Order fulfilment Coordinator

Sales Co-ordinator (Service, Repairs and Maintenance)

Customer Sales & Commercial Co-ordinator

Event & Sales Coordinator

Service Coordinator

Service Coordinator

Installations Coordinator

Swim Co-Ordinator

M&E Sales Coordinator

More jobs to discover

I want to receive the latest job alerts for customer support coordinator in hanley, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected