Operational support grade Work, Jobs in Hanley, Sts (with Salaries)

Operational Support Officer
HM Courts and Tribunals Service —Northwood and Birches Head
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
9d
Operational Support Officer
HM Courts & Tribunal Service —Stoke-on-Trent
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
9d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Operational Support Grade - HMP Werrington (Prison Support Role)
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Operational Support Manager
HM Courts & Tribunal Service —Stoke-on-Trent
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
11d
Business Support Administrator - Accounts
Lucideon —Stoke-on-Trent
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
3d
Operational Support Manager
HM Courts and Tribunals Service —Northwood and Birches Head
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
11d
Customer Hub Officer
Newcastle Under Lyme Borough Council —Newcastle-under-Lyme
- £28,598 - £31,022 a year
- Full-time
- Tax experience
- Free parking
- Annual leave
5d
Listing Officer / Manager
HM Courts and Tribunals Service —Northwood and Birches Head
- £29,303 - £31,061 a year
- Part-time
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
10d
Transport Admin Clerk (Nights)
DHL —Stoke-on-Trent
- £25,750 a year
- Night shift
- Computer literacy
- Data entry
- Free parking
3d
Listing Officer / Manager
HM Courts & Tribunal Service —Stoke-on-Trent
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
10d
Business Support Officer
Staffordshire County Council —Stafford
- £26,403 - £27,254 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
3d
Customer Service Advisor (Part-time)
The Hanley Economic Building Society —Stoke-on-Trent
- £23,132.20 - £25,000.00 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Enforcement & Compliance Officer
Driver and Vehicle Licensing Agency —Stoke-on-Trent
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5d
Business Administrator Specialist
Ministry of Justice —Stafford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
6d
Estate Manager
The Grove School —Market Drayton
- £42,420 - £48,226 a year
- Maintenance
- Supervising experience
- Electrical experience
- Free parking
- Sick pay
Quick apply
9d
Director’s Secretary
Ministry of Justice —Stafford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
6d
Technical Support apprentice level 4
Primary Goal —Telford
- £18,500 - £19,500 a year
- Full-time
- English
- Windows
- Linux
Quick apply
11d
Park Electrician
OCS Group —Stoke-on-Trent
- Day shift
Quick apply
Prison Grounds - SD Grounds Maintenance
Ministry of Justice —Market Drayton
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
14d

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operational support grade jobs near hanley, sts

Operational Support Officer

HM Courts and Tribunals Service -
Northwood and Birches Head

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Job details

Permanent | Part-time | Full-time
£25,582 a year
9 days ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Customer service
Administrative experience
Presentation skills
Organisational skills
IT
Communication skills

Full job description

Details

Reference number

468823

Salary

£25,582

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This position is based at Bennet House Stoke-On-Trent, ST1 2QB

About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Courts & Tribunals Service Centre (CTSC) Support Officers play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.

About us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

Your work will be predominately telephone-based, taking inbound calls from the public and legal representatives and returning calls as required. You will also use email and webchat and undertake general administrative work. Working in a small team you will be supported by a Team Leader and, alongside our in-depth training programme, will have access to our knowledge bank (guidance document) to assist in your role.

You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers calling the CTSCs are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding.

This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as were constantly investing in digital solutions to improve the way we deliver justice.

Your skills and experience

Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
Experience of working in an administrative role in a customer focussed environment is desirable
Proficient with IT and Microsoft Software packages
Excellent communication and organisational skills
Exceptional attention to detail

For a full job description, please read supporting document included below before applying.

Further details

The office is open Monday-Friday from 8am to 6pm. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. Part time employees will need to work at least 32 hours per week. Mondays and Fridays are unlikely to be approved for non-working days due to current business need. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are relative to particular service lines and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Training

There is a 1-week induction that is full time but can be worked from home. Following this a full-time 7-week training academy will commence, this is office based/in person.

Occasional travel to other courts

For this post, occasional travel may be required.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

Experience question.
Work simulation telephone role play.

Benefits

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : [email protected]
Telephone : 0345 241 5359

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/19113?entityId=19113

Apply Now

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operational support grade jobs in hanley, sts

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information