Personal lines executive Work, Jobs in Hanley, Sts (with Salaries)

Fleet Services Executive
Fleet Operations —Newcastle-under-Lyme
- From £24,784.50 a year
- Part-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Microsoft Office
Quick apply
4d
Safeguarding Manager and Designated Safeguarding Officer
English Schools' Football Association —Stafford
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Working with children
- Free parking
- Work from home
Quick apply
Enforcement & Compliance Officer
Driver and Vehicle Licensing Agency —Stoke-on-Trent
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Head of Savings Operations
Leek Building Society —Leek
- Up to £80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Sick pay
Quick apply
Sales Executive
Faces Consent —Stafford
- £35,000 - £40,000 a year
- Full-time
- Sales
- In-person
- Employee discount
Quick apply
Scientist - Analytical Chemistry and Biological Monitoring (Band 5/EO)
Health and Safety Executive —Buxton
- £31,657 - £34,570 a year
- Part-time
- Data analysis skills
- Laboratory experience
- Analysis skills
Senior Site Manager
Taylor Wimpey —Common
- Construction
- Annual leave
- Employee discount
2d

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personal lines executive jobs near hanley, sts

Fleet Services Executive

Fleet Operations
Newcastle-under-Lyme

Quick apply

Job details

Permanent | Part-time | Full-time
From £24,784.50 a year

Benefits

Company pension
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
Microsoft Office

Full job description

Job Summary
Are you passionate about delivering exceptional customer service and building strong relationships with customers and colleagues?

If so, we'd love to hear from you.

As a Fleet Services Executive, you will play a key role in supporting drivers and customers, providing solutions to a wide range of queries and ensuring a seamless customer experience. Working closely with teams across the business, you will coordinate processes and activities to deliver a high standard of service and help maintain industry-leading customer satisfaction.

The role focuses on managing day-to-day customer and fleet-related activities, using established processes, systems, and guidance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved. You will act as a trusted point of contact, taking ownership of customer queries and finding effective solutions to meet their needs.

You will also contribute to continuous improvement initiatives by identifying opportunities to enhance processes, customer experiences, and operational efficiency. Working alongside the Fleet Services Team Leader, you will help develop and implement new ideas that support both customers and the wider business.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is committed to delivering outstanding service.

Responsibilities

To support the fleet drivers by way of managing the customer inbox, workflows & daily activities within the defined SLA’s
To assist & own with the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.
To deliver accountabilities in line with objectives and personal development plan set.
To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy.
Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that we meet our client SLAs at all times.
Completion of required data audits & fleet control processes to ensure all vehicles are operating within legislation and regulations.
Collaboration with team members to ensure all client contracts are supported effectively.
To ensure that data quality is maintained, highlighting, or correcting any errors or omissions.
Efficiently escalate enquiries or complaints, with a focus on supporting the customer for the best possible outcome for the client/driver.
Undertake and support ad-hoc projects as required.
Work closely with the Fleet Services Team Leader to ensure that processes relating to client accounts are up to date and accurate.

Skills & Knowledge

Client oriented mind-set-empathy to understand client needs, provide appropriate advice and anticipate reactions.
MS Office Products, including Outlook, Word, Excel ( basic VLOOKUP, Pivot tables etc, training can be provided )
Strong data analysis and interpretation.
Ability to work independently to tight deadlines.
Motivated to support the team to meet clients SLA’s / KPI’s.
Strong verbal and written skills.
Attention to detail.
Document management skills.

Pay: From £24,784.50 per year

Benefits:

Company events
Company pension
Employee discount
Life insurance
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

personal lines executive jobs in hanley, sts

Fleet Services Executive

IT Specialist

Safeguarding Manager and Designated Safeguarding Officer

Enforcement & Compliance Officer

Head of Savings Operations

Sales Executive

Scientist - Analytical Chemistry and Biological Monitoring (Band 5/EO)

Senior Site Manager

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