RESTORATION TECHNICIAN
BELFOR provides a comprehensive service for a variety of insurance companies by restoring their customers’ homes after flood or fire damage. This role is perfect for someone who enjoys practical work, solving problems on-site, and delivering great service to customers during what can be a stressful time. We are looking for someone who lives within a commutable distance of Newcastle.
ROLE PURPOSE
The Restoration Technician plays a key role in restoring homes affected by fire or flood, ensuring customers can safely return to their properties as quickly and confidently as possible. The role focuses on delivering high-quality mitigation, restoration, and customer care that supports insurer expectations and provides a smooth, reassuring experience for affected homeowners.
KEY OUTCOMES & RESPONSIBILITIES
- Accurate and Insightful Damage Assessment:
Assess the extent and type of fire or water damage to enable clear, accurate restoration decisions.
- Efficient and Effective Restoration Planning:
Develop and deliver safe and practical restoration plans to ensure a smooth and prompt handover to reinstatement team.
- High-Standard Water and Fire Mitigation:
Perform mitigation tasks such as water extraction, wet and contaminated material strip-out, soot decontamination, and drying equipment setup.
- Clean, Safe, and Habitable Environments:
Complete decontamination, sanitising, deodorising, and debris removal to restore safe conditions of properties.
- Clear, Accurate Documentation:
Maintain a detailed log of works completed including recording accurate moisture readings, update insurance systems, produce floorplans, and support claim processes.
- Positive and Supportive Customer Experience:
Communicate clearly with customers, adjusters, and colleagues, providing reassurance and updates.
- Consistent Safety and Compliance Adherence:
Follow safety protocols and PPE requirements, ensuring a safe working environment.
SKILLS & EXPERIENCE REQUIRED
- Knowledge of construction, building materials, restoration techniques (Fire & Water), and drying equipment.
- Ability to assess on-site challenges and identify effective restoration solutions.
- Ability to explain technical processes clearly and collaborate effectively with stakeholders.
- Ensures accuracy in assessments, cleaning, repairs, and documentation.
- Ability to prioritise tasks and meet restoration timelines.
- Provides empathetic, professional support to customers affected by property damage.
- Understands and consistently applies safe working practices and PPE guidelines.
- Experience using insurance claim systems for recording information, floorplans, and costings (beneficial).
QUALIFICATIONS
- BDMA and/or IICRC certifications (WRT, FSRT, AMRT, etc.) – (Desirable)
- Valid driver’s license
Benefits:-
· Company Van with fuel card (including personal use)
· 28 days holiday (including bank holidays)
· Uniform
· Workplace Pension Scheme
· Life Insurance
· Eye Tests
· Learning and Development
· Medical Cashplan
· Employee Assistance Programme
· Yearly Flu Vaccination
· Mobile Assistance Allowance
· Annual Pay Review
You need to have a full current driving licence. You will bring excellent Customer Service skills and are a team player!
Does this sound like the perfect role for you? If so, apply today and we look forward to getting in touch to discuss your application further!
BELFOR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: Up to £26,672.20 per year
Benefits:
- Company car
- Company pension
- Life insurance
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
