Senior helpdesk engineer Work, Jobs in Hanwell, Gtl (with Salaries)

Senior Helpdesk Engineer
Glencore —London
- Full-time
- Azure
- Customer service
- Microsoft Office
5d
Senior Caretaker
BAM Construction —London
- Communication skills
- School
Senior Transaction Monitoring Officer
ISX Financial —London
- Weekend availability
- Spanish
- Azure
- Computer Science
- Annual leave
- Employee discount
IT Trust Manager
Class Technology Solutions Ltd —Slough
- £40,000 - £45,000 a year
- Full-time
- Azure
- IT
- School
Quick apply
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
Senior Platform Reliability Engineer
Ricoh —London
- Azure
- Bakery
- Travel
12d
Contract Support Administrator
JLL —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Network Architect
Wanstor —London
- Full-time
- Hybrid work
- Continuous improvement
- Computer networking
- IT
- Annual leave
Quick apply
11d
Lead Engineer
BGIS —London
- Full-time
Senior Analytics Engineer
Intercom —London
- Hybrid work
- SQL
- In-person
- Communication skills
- Work from home
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
- From £27,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
7d
Engineering Manager, AI Models Infrastructure
Intercom —London
- Hybrid work
- In-person
- AI
- Communication skills
- Work from home
Contract Support Administrator
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Building Services Engineer – Central London
Acorn —London
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Site Maintenance Manager
BGIS —London
- Full-time
Building Services Engineer
Kier Group —London
- Full-time
- Communication skills
5d
Foot Mobile Engineer – Covent Garden, West End & Westminster
Acorn —London
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Electrical Engineer – City of London
Acorn —London
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Senior Helpdesk Engineer

Glencore -
London

Apply Now

Job details

Full-time
5 days ago

Qualifications

Jira
TCP
Azure
Customer service
Bloomberg
Microsoft Office
DHCP
Analysis skills
VoIP
ITIL
Network Protocols
Virtualisation
Scripting
DNS
SharePoint
IT
VMWare
TCP/IP
Account management
Communication skills
PowerShell
Active Directory

Full job description

Job highlights

Full time

London, Greater London, United Kingdom

Service Desk

Job ID

R200001614

Closing date

30/06/2026

Last Updated

11/06/2026

Overview

The London Helpdesk team is responsible for providing 1st and 2nd line support for London Glencore users via phone, email and face to face. Working in a fast paced and dynamic environment, every member of the team requires excellent problem solving skills, with excellent communication and customer service skills being equally important.

The successful candidate should possess experience in supporting users across multiple departments, including the Trading floor and VIP users, to effectively serve the overall business in the London office. This experience, along with the general IT responsibilities associated with the Help Desk role, is crucial for delivering comprehensive support.

Key Responsibilities

Provide day to day IT desktop support to London and occasionally other dependent offices

Manage communications from the IT Department to users, both London based and globally

Participate in and contribute to solution resolution with all IT Teams both locally and globally

Provide support for market data applications including Reuters, ICE, Bloomberg, Trayport

Manage/coordinate user provisioning activities for London starters, leaves, transfers

Log, triage, resolve and/or, where necessary, escalate calls to 3rd line/other teams within the department

Work with Helpdesk and Application Support colleagues in the services team to resolve critical issues

Liaise with third line infrastructure and portfolio teams to resolve complex issues

Liaise with Chennai resources for shared activities

Install and configure software on company desktops and laptops

Report and document issues and recommend solutions to the IT Knowledge base in a timely and effective manner

Actively contribute to the further development of the IT Department

Key competencies and Skills

Excellent communication, interpersonal, customer facing and telephone skills

Ability to prioritise tasks

Ability to work under pressure individually and in a team

Strong Team player

Excellent troubleshooting and analytical skills

Able to use initiative whilst resolving critical tasks

Personal attributes to include: Presentable, punctual, proactive, trustworthy, reliable, accountable, professional.

Aptitude and willingness to learn new skills and take on broader responsibilities

Required Technical Skills & Experience:

Experience supporting Windows 11 desktops and enterprise environments.

Proficient in Office 365 (Exchange Online, Teams, OneDrive, SharePoint).

Familiarity with Jira Service Desk, or similar ticketing systems.

Good understanding of network protocols and troubleshooting techniques (TCP/IP, DNS, DHCP).

Working knowledge of Active Directory, including user account management and group policies.

Exposure to Microsoft Azure, particularly identity and device management.

Familiar with IP Telephony/VoIP systems (e.g., Cisco, Webex).

Skilled in troubleshooting PC/Laptop hardware and peripherals.

Understanding of incident lifecycle management and documentation standards.

Other Desirable skills/competencies:

Previous experience in a trading environment

iPhone configuration

Reuters/Bloomberg installations

Video Conferencing facilities

Virtualization technologies (VMware)

Basic knowledge of PowerShell or command-line scripting for automation tasks

Familiarity ITIL Frameworks and best practices

Apply Now

Refine Your Search

senior helpdesk engineer jobs in hanwell, gtl

Senior Helpdesk Engineer

Senior Caretaker

Senior Transaction Monitoring Officer

IT Trust Manager

Business Support Administrator

1st/2nd Line IT Support Engineer - Farnborough

Senior Platform Reliability Engineer

Contract Support Administrator

Network Architect

Lead Engineer

Senior Analytics Engineer

Graduate Cloud Support Engineer

IT Service Desk Analyst

Engineering Manager, AI Models Infrastructure

Contract Support Administrator

Building Services Engineer – Central London

Site Maintenance Manager

Building Services Engineer

Foot Mobile Engineer – Covent Garden, West End & Westminster

Electrical Engineer – City of London

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