Reporting to: Office Sales Manager
Location: Burton Latimer, Kettering
Hours: Monday to Friday 40 hours per week 08:00 and 17:00 with One-hour unpaid lunch break. 12-month fixed-term contract, with the possibility of a transition to a full-time contract. You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.
Boughton Summary:
Boughton Loam Ltd are producers and suppliers of soil, composts and loam based growing media. We pride ourselves on the service and commitment given to each and every one of our many customers in over three decades of successful business. From our production and distribution facilities in Northamptonshire, Leicestershire, Newark, Wissington, Bury St Edmunds we produce quality topsoil, cricket loam, turf dressing & growing mediums to the sports turf, landscape, and construction industries U.K wide.
As an employee within a family business, you will be working with a close-knit team environment for a company that has our employees at the centre of everything we do. Boughton is part of The Bennie Group, a family business founded 90 years ago.
JOB ROLE
Provide full office admin and sales support for Boughton Loam’s full range of products, including topsoil, loam, aggregate and other growing media products for both the construction and retail industries.
The successful applicant will have excellent customer services skills, be able to multitask and support fast paced and changing customer requirements. They will also provide administration duties for Boughton’s sister businesses and products such as British Sugar TOPSOIL, Peter Bennie who operates quarries, inert landfill, and mineral recycling sites and Barton Contracting.
They will be required to follow the digital sales order process and utilise both the order and CRM systems whilst providing excellent customer service.
You will join Boughton at a hugely exciting time as we continue in a period of rapid growth and development, this role is going to suit a dynamic candidate who manages change within their stride.
RESPONSIBILITIES
- Process customer orders via phone, email, and e-commerce platforms with a high level of accuracy and efficiency, ensuring timely completion and compliance with company procedures.
- Handle customer enquiries professionally, delivering exceptional service and resolving issues promptly to maintain satisfaction and loyalty.
- Coordinate logistics and haulage, liaising with transport partners to guarantee smooth and cost-effective deliveries.
- Prepare and issue invoices for all relevant sites, ensuring accuracy and adherence.
- Manage payment transactions securely through Sage Pay, including processing when required.
- Raise and receipt purchase orders to support a streamlined and compliant P2P (Procure-to-Pay) process.
- Monitor and resolve finance-related queries, including discrepancies in invoicing, payments, and purchase orders, ensuring timely resolution and accurate reporting.
- Collaborate with Sales Associates to share new leads and support revenue growth initiatives.
- Build and maintain strong relationships with internal teams.
- Perform administrative and customer service duties for our online retail store (GTD) and associated brands, including Peter Bennie, Barton, The Real Soil Company, and British Sugar Topsoil
The above list of responsibilities is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.
EXPERIENCE & COMPETENCIES
- Proven background in customer service, demonstrating professional communication skills across phone, email, and digital platforms.
- Confident handling inbound and outbound calls of varying nature, including order processing, payment and queries.
- Quick learner with strong adaptability.
- Excellent planning and organisational skills, ensuring accurate prioritisation and timely delivery of tasks in a fast-paced environment.
- Ability to manage multiple deadlines, balancing competing priorities while maintaining high standards of accuracy and compliance.
- Experience in aligning the needs of customers, suppliers, and internal teams to achieve business objectives.
- Proficiency in Microsoft Office Suites
- Working knowledge of Sage 200 (desirable), with capability to process invoices, payments, and purchase orders accurately.
- Strong attention to detail in administration
WHAT WE OFFER
Remuneration: We offer a competitive salary
Holiday: 24 days holiday + 8 days statutory
Pension: Statutory Pension contribution
Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
Finally, Our long-standing family tradition, of giving staff a Christmas turkey
Benefits:
- Company pension
- On-site parking
- Referral programme
Work Location: In person
