1st line support engineer Work, Jobs in Hare Hatch, Brk (with Salaries)

1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
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- Full-time
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1st Line Service Desk Engineer

turn IT on -
Princes Risborough

Quick apply

Job details

Full-time
£24,000 - £27,000 a year
13 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Desktop support
Ticket management
Network support
Customer support
Customer interaction
Communication skills
Active Directory

Full job description

Job Advert

1st Line Service Desk Engineer

Princes Risborough | Full Time | £24,000 to £27,000 per annum

Do you enjoy helping people and solving technical problems?

We're looking for a friendly, customer-focused 1st Line Service Desk Engineer to join our growing Central IT team based in Princes Risborough. If you're passionate about technology, enjoy troubleshooting issues, and take pride in delivering excellent customer service, we'd love to hear from you.

As the first point of contact for IT support enquiries, you'll provide technical assistance to schools across a variety of systems and technologies. You'll work alongside a supportive team, resolving issues where possible and escalating more complex incidents when needed.

What you'll be doing

Providing first-line IT support via phone, email and ticketing systems.
Diagnosing and resolving technical issues relating to hardware, software, Microsoft 365 and user accounts.
Supporting Windows devices, printers, networking issues and general troubleshooting.
Managing support tickets through to resolution whilst keeping customers updated.
Escalating more complex technical issues to senior engineers when required.
Delivering a positive customer experience and building strong working relationships.

What we're looking for

Previous experience in a Service Desk, IT Support or similar technical support role.
Strong knowledge of Microsoft Windows and Microsoft 365.
Experience of troubleshooting hardware, software and connectivity issues.
Basic understanding of Active Directory and networking.
Excellent communication and customer service skills.
A proactive approach with the ability to work both independently and as part of a team.
Experience within the education sector would be beneficial, but it is not essential.

What you'll receive

25 days annual leave plus bank holidays
Pension scheme
Eye care voucher scheme
Cycle and eBike scheme
Employee Assistance Programme
Mental Health First Aiders
Ongoing training and development opportunities

About turn IT on

turn IT on provides hands-on ICT support, MIS support, GDPR services, consultancy and training to schools across England. Together with our sister brand, School ICT Services, we support more than 2,200 schools and employ almost 250 colleagues.

As part of the Transforming Learning Group, we are part of a wider family of education-focused businesses dedicated to helping schools and educators thrive through technology, services and specialist expertise.

We are passionate about helping schools make the most of technology so they can focus on teaching and learning. Just as importantly, we're committed to creating a workplace where people feel supported, respected and valued. We believe diversity, inclusion and flexibility help us build stronger teams and deliver better outcomes for our customers.

The successful candidate will be required to undergo an Enhanced DBS check.

Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Quick apply

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1st line support engineer jobs in hare hatch, brk

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