Customer experience leader Work, Jobs in Harefield, Gtl (with Salaries)

Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
10d
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
1d
GUCCI Client Advisor - Westfield
Gucci —London
- Full-time
3d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Retail Merchandiser
eXPD8 —Chalfont
- £12.85 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Flexible schedule
- Referral programme
4d
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Facilities Assistant / Receptionist
14forty —Watford
- £14.23 an hour
- Full-time
- Customer service
- Front desk
- IT
Sales - Sales Advisor - UK
New Look —St Albans
- Part-time
- Microsoft Word
7d
Retail Shift Manager (Night Shift)
Lidl —Ruislip
- £16.30 - £16.80 an hour
- Part-time
- Store discount
- Employee discount
Customer Experience Assistant
Ralph Lauren —London
- Full-time
- Hospitality
- Microsoft Excel
- Communication skills
Office Manager / PA
Motofix Accident Repair Centres —High Wycombe
- Up to £38,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
8d
Sales Trainer - Contact Centre
Higher Ed Partners (UK) LTD —St Albans
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
5d
Operations Support Manager
APCOA PARKING (UK) LTD —Uxbridge
- £35,035 a year
- 8 hour shift
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Customer Service Consultant - Covent Garden, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Customer Service Officer 6-Month FTC
Chime Housing —Watford
- £30,386 a year
- Full-time
- Customer service
- Front desk
- Communication skills
- Annual leave
Quick apply
21h
Outbound Sales Advisor
Masters Of Mindset Ltd. —London
- £20,000 - £100,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
- Referral programme
Quick apply
7d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
4d

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Customer Service Team Leader

Tracker -
Uxbridge

Apply Now

Job details

10 days ago

Qualifications

Management
Customer service
Complaint handling
Supervising experience
Continuous improvement
Mentoring
Organisational skills
Customer support
Leadership
Communication skills

Full job description

Overview:

At Tracker, our culture is people focused; we believe our people are our greatest assets, and we are committed to being an employer of choice in our industry. Tracker offers an engaging and diverse work environment which permits our people to take pride in their contributions and share in the company’s success. We have a clear focus around the mental health of our people.

They can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a collaborative, friendly team that delivers for each other and our customers.

Our purpose is to provide peace of mind by protecting what matters to our customers, whether these are individual end users of our services, SMEs, large corporates, dealer groups, or insurers.

We are the leading provider of Stolen Vehicle Recovery services in the UK, with strong additional capability in fleet and insurance telematics. We have two genuinely unique selling points, the proprietary VHF technology we use and the formal relationship we have with UK policing, which clearly differentiate us from our competitors. As part of the work that we do with UK policing we are making a genuine difference to society by helping to tackle organised criminality; in 2025 alone, we helped them close down over 60 chop shops, whilst supporting on multiple investigations.

Tracker is a subsidiary of CalAmp, a pure-play pioneer of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace, based in California.

This is an exciting opportunity for someone who wants to work for a market leading, well-established company with the opportunity to really accelerate our growth, as well as their own.

Responsibilities:

Purpose of the Role

Tracker is currently recruiting for a Customer Service Team Leader to join our established and market-leading Telematics and Stolen Vehicle Recovery business in Uxbridge. This is an excellent opportunity for a customer-focused leader to take ownership of service delivery, develop a talented team, and help drive initiatives that enhance the overall customer experience.

This is a hands-on leadership position that combines team management, customer engagement, and continuous improvement. You will take ownership of the customer experience, ensuring customer enquiries and issues are managed effectively from initial contact through to resolution.

Alongside leading the team, you will remain actively involved in day-to-day operations, providing resource cover and handling customer calls and complex enquiries whenever required to support service delivery.

Leading a small team of Customer Service Advisors, you will support, coach, and develop your team while also handling escalated customer enquiries and complaints. You will work closely with departments across the business to identify opportunities to improve customer journeys, processes, and service delivery.

The role is split approximately as follows:

25% Direct customer interaction, including handling complex enquiries and escalations.
50% Team leadership, coaching, performance management, and operational oversight.
25% Driving cross-functional initiatives and process improvements that enhance the customer experience.

Qualifications:

Key Responsibilities

Customer Experience

Take ownership of customer enquiries and issues, ensuring timely and effective resolution.
Handle escalated complaints and complex customer cases with professionalism and empathy.
Monitor customer feedback and identify trends to improve service quality.
Ensure all customer interactions meet company standards and regulatory requirements.

Team Leadership

Lead, motivate, and develop a team of Customer Service Advisors.
Conduct regular coaching sessions, performance reviews, and one-to-one meetings.
Manage team workload, schedules, and service levels across multiple communication channels.
Foster a positive, customer-centric culture focused on quality and continuous improvement.

Operational Excellence

Oversee customer service performance across phone, email, web chat, and other customer channels.
Analyse service metrics and customer data to identify improvement opportunities.
Work collaboratively with Operations, Technical, IT, Sales, and Product teams to resolve customer issues and improve processes.
Support the implementation of new systems, technologies, and customer service initiatives.

Primary Experience

Previous experience in a Customer Service Team Leader, Customer Support Team Leader, or similar supervisory role.
Experience managing multi-channel customer service teams (phone, email, chat, digital channels).
Excellent complaint handling and customer escalation management experience.
Demonstrated ability to resolve complex customer queries and drive positive outcomes.
Excellent coaching, mentoring, and people management skills.
Solid organisational skills with the ability to prioritise competing demands.
Comfortable using CRM systems, customer service platforms, and reporting tools.
Highly effective analytical and problem-solving capabilities.
Excellent written and verbal communication skills.

Other qualifications considered a plus:

Experience within vehicle security, automotive, telematics, technology, or subscription-based services.
Knowledge of customer journey mapping and continuous improvement methodologies.
Experience working with customer satisfaction metrics such as CSAT, NPS, or Service Level KPIs.

What Tracker Offer:

Hybrid working environment.
Competitive salary and benefits package.
Competitive Parental leave.
Place strong emphasis on wellbeing and mental wealth.
Opportunity to make a direct impact on the customer experience.
Career development and progression opportunities.
Supportive and collaborative working environment.
Training and ongoing professional development.

Apply Now

Refine Your Search

customer experience leader jobs in harefield, gtl

Customer Service Team Leader

Press & Events Co-ordinator

Head of CS - Under 18s Services

Customer Experience Specialist, SMB

Zara Covent Garden Customer Experience Manager

GUCCI Client Advisor - Westfield

Client Engagement Manager

Retail Merchandiser

Customer Experience Executive

Facilities Assistant / Receptionist

Sales - Sales Advisor - UK

Retail Shift Manager (Night Shift)

Customer Experience Assistant

Office Manager / PA

Sales Trainer - Contact Centre

Operations Support Manager

Customer Service Consultant - Covent Garden, London

Customer Service Officer 6-Month FTC

Outbound Sales Advisor

Control Centre Duty Manager

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