Support advisor Work, Jobs in Haresfield, Gls (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
Senior Service Advisor
Mon Motors —Gloucester
- Full-time
- Customer service
- In-person
- Cash handling
- Free parking
- Annual leave
Quick apply
11d
Junior Customer Service Advisor
Home Leisure Direct Ltd —Thornbury
- £26,600 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Internal Recruitment Advisor
Muller Group —Stroud
- Full-time
- Travel
- Communication skills
- Annual leave
- Bereavement leave
8d
Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
5d
Mortgage Advisor
The Mortgage Experts —Great Malvern
- £60,000 - £100,000 a year
- Remote
Quick apply
Employment Advisor (RESTART)
Prospect Training Services —Cheltenham
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Annual leave
Quick apply
Health, Safety & Environment Advisor
Muller Group —Stroud
- Full-time
- Annual leave
- Employee assistance programme
Regional HR Advisor
UPS —Gloucester
- Full-time
- Microsoft Office
- Travel
- Recruiting
GDASS Independent Domestic Violence Advisor (IDVA)
GreenSquareAccord —Gloucester
- £30,553 a year
- Travel
- Annual leave
- Employee assistance programme
Quick apply
3d
Saturday Sales Advisor
PetsCorner —Gloucester
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
4d
Insurance Advisor
Howden Group Holdings —Cheltenham
- Full-time
- Hybrid work
- Employee discount
13d
People Services Advisor (HR)
Caring for Communities and People —Cheltenham
- £28,210 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Contracts
- Annual leave
- Employee discount
10d
Sales Advisor
Bloor Homes —Gloucester
- Weekend availability
- Sales
- Employee discount
Dispenser
Boots —Dursley
- £13.92 - £16.64 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
HR Manager (full time)
SHS Group Ltd —Gloucester
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Conflict management
- Recruiting
- Free parking
- Employee discount
Quick apply
4d
Patient Advisor
Optical Express Group —Cheltenham
- £27,500 a year
- Full-time
- Sales
- Customer service
- Patient care
- Annual leave
- Employee assistance programme
4d
Customer Renewals Advisor
RAC —Bristol
- £27,805.99 a year
- Computer literacy
- Computer skills
- Employee discount
No7 Advisor
Boots —Cheltenham
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Client Care Advisor
Vets for Pets —Chippenham
- Part-time
- Computer literacy
- Front desk
- Computer skills
- Employee discount

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

support advisor jobs in haresfield, gls

Customer Service Advisor

Senior Service Advisor

Junior Customer Service Advisor

Internal Recruitment Advisor

Customer Service Advisor

Mortgage Advisor

Employment Advisor (RESTART)

Health, Safety & Environment Advisor

Regional HR Advisor

GDASS Independent Domestic Violence Advisor (IDVA)

Saturday Sales Advisor

Insurance Advisor

People Services Advisor (HR)

Sales Advisor

Dispenser

HR Manager (full time)

Patient Advisor

Customer Renewals Advisor

No7 Advisor

Client Care Advisor

I want to receive the latest job alerts for support advisor in haresfield, gls

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