We’re Hiring!
Relationship Manager
Bank Partners (part of Acacium Group)
Full Time, Permanent
Hybrid working style- 4 days at Whittington Hospital N19 5NF
Competitive salary plus an exciting bonus to boost your earnings!
We’re excited to be recruiting for a Relationship Manager to join our Bank Partners team. This is a fantastic opportunity for someone with strong relationship management, operational leadership, and stakeholder engagement skills to play a key role in driving performance and strengthening our partnership with Whittington Hospital.
This is a highly visible, operationally focused role where you’ll work across all levels of the Trust, building strong and lasting relationships with frontline teams, operational managers, and senior stakeholders alike. You’ll act as the face of Bank Partners on-site, ensuring a collaborative partnership approach while delivering an exceptional service that supports patient safety and workforce performance.
You’ll take ownership of day-to-day operational delivery and contract performance, ensuring targets and gross margin are achieved while identifying opportunities for service improvement, growth, and greater workforce efficiency.
Part of Acacium Group, Bank Partners is one of the UK’s leading NHS staff bank providers. If you’re passionate about delivering high-quality service, building trusted partnerships, and making a real impact within the NHS, we’d love to hear from you. Join our team and benefit from a supportive family of colleagues in an environment where your personal growth really matters.
About the Role
In this role, you will:
Build and maintain strong working relationships across all levels of Whittington Hospital, from frontline teams through to senior leadership
Act as the on-site lead for Bank Partners, increasing visibility, engagement, and collaboration across the Trust
Work closely with our Service Delivery Centre to drive service improvements, ensuring operational priorities, workforce planning, and delivery remains aligned with the needs of the Trust
Oversee the operational delivery of the contract, ensuring a high-quality, responsive, and efficient service
Take ownership of contract performance, including delivery against targets, KPIs, and gross margin
Identify opportunities for growth, service improvement, and operational efficiencies
Present performance updates, insights, and recommendations to stakeholders on a regular basis
Lead, develop, and support a team of on-site Business Partners and Coordinators
Manage escalations effectively and build confidence through proactive problem-solving and communication
What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
Strong relationship-building skills with the ability to engage confidently across all staff levels
Experience managing operational service delivery in a fast-paced environment
Excellent communication, negotiation, and presentation skills
Commercial awareness, with the ability to drive performance and identify growth opportunities
A proactive, visible, and solutions-focused approach
Experience managing stakeholders, handling escalations, and building trusted partnerships
The ability to lead, motivate, and develop high-performing teams
Why Join Us?
Your work will directly shape decisions that improve our services.
You’ll help us maximise value by ensuring data quality.
You’ll be part of a supportive team where new ideas are welcomed.
You’ll have opportunities to learn, grow, and develop your skills.
Your Benefits
Pensions scheme, free mortgage broker service & life assurance
Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts
Experience We’re Looking For
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
Ability to build and maintain strong relationships with clients and internal stakeholders.
Analytical mindset
Strong stakeholder management skills, with confidence presenting to senior audiences
Experience managing or leading teams
Inclusion & Accessibility
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.
