Window to the Womb (www.windowtothewomb.co.uk) are specialists in Ultrasound Baby Scans, offering 2D and 4D scans to complement the NHS pregnancy services. We are looking for a very special person to take on the role of Senior Scan Assistant in our Harlow Clinic, looking after families from the Harlow area and beyond.
This role is for weekends, including covering sickness and holidays during the week.
Training will be provided.
Reporting to the Clinic Manager, the role provides the vital link between the sonographer and the family, ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed. We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families. No technical experience is required and training will be provided.
Key tasks and responsibilities:
- Relationship Building To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. To support the sonographer throughout the scan process allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, non-threatening and informative way.
- Handling difficult situations To deal with customers with compassion and sympathy as the primary objective. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly
- Hygiene and comfort To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times
- Selling To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales
- Administration To handle basic administration tasks and to be reasonably computer literate
- Excellent Customer Service Actively listening to customers to understand their concerns. Good customer service also entails being courteous, empathetic and patient, even in challenging situations.
- Other duties To be prepared to take on other duties and responsibilities within the clinic as required, including reception.
Job Types: Part-time, Permanent
Salary: £12.71 per hour
Job Type: Full and Part time hours available
Schedule:
- Weekend availability
- Ideally available Tuesday, Wednesday, Friday and Weekends
Ability to commute/relocate:
- Harlow reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work weekend days between 8.45am to 6.30pm?
- Are you available to work Weekdays between 11am and 9pm?
Job Types: Full-time, Part-time, Permanent
Part-time hours: up to 10 per week
Salary: From £12.21 per hour
Benefits:
Schedule:
- up to 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Harlow: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work weekends between 8.30am and 6.30pm?
- Are you available to work Weekdays between 11am and 9pm?
Work Location: In person
Job Type: Part-time
Pay: £12.71-£13.67 per hour
Work Location: In person
