Customer relations manager Work, Jobs in Harlow, Ess (with Salaries)

Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Harlow
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
8d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Harlow
- Weekend availability
- Oracle
- Salesforce
- English
Assistant Spa Manager
Down Hall Hotel, Spa & Estate —Hatfield Heath
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
Contract Manager
Veolia ES (UK) Limited —Harlow
- Up to £60,000 a year
- Full-time
- Project management
- Annual leave
Quick apply
3d
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
QHSE Advisor – Facilities Management Rail
OCS Group —London
- Monday to Friday
- Remote
- Maintenance
Quick apply
11d
Senior People Partner
Leonardo UK Ltd —Basildon
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Flexible schedule
- Referral programme
5d
Full Time - Trainee Sales and Technical Support
Leitz Tooling UK Ltd —Harlow
- £20,400 - £23,800 a year
- Full-time
- Sales
- English
- In-person
- Sick pay
Quick apply
5d
Head of UK and MEA Treaty Claims
SCOR —London
- Microsoft Powerpoint
- Management
- Analysis skills
Operations Manager
First Bus —Chelmsford
- £55,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
Customer Information Development Manager
Rail Delivery Group —London
- £44,389 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- Annual leave
- Employee discount
Quick apply
6d
Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy
Marriott International, Inc —London
- £40,000 - £52,000 a year
- Full-time
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Senior CRM Campaign Executive
Allwyn UK —Watford
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Food Manager
Sainsbury's —Harlow
- From £32,700 a year
- Management
- Leadership
- Employee discount
11d
Trip Leader Manager - Topdeck Travel & Grasshopper Adventures
Topdeck Travel Ltd —London
- Full-time
- Administrative experience
- Project management
- Travel
- Annual leave
Quick apply
3d
Clinic Manager Accelerator Team - North East London
Therapie Clinic —London
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
- Annual leave
Customer Relations Manager
Hyve Group —London
- Organisational skills
- Financial services
- Communication skills
Theatrical Public Relations Manager, UK, MGM Theatrical
Amazon UK Services Ltd. —London
- Full-time
- Presentation skills
- Bachelor's degree
- No degree
Senior Customer Success Manager [London]
EnterpriseAlumni —London
- Full-time
- Hybrid work
- Management
- Team management
- Financial services
Quick apply
6d

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Employee Relations Manager, Employee Experience & Relations UK&IE

Amazon UK Services Ltd. -
Harlow

Apply Now

Job details

Full-time
8 days ago

Qualifications

Microsoft Powerpoint
Law
Microsoft Office
Analysis skills
Bachelor's degree
Leadership
Communication skills

Full job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Employee Relations Manager position requires an individual who has significant employee relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.

The central objectives of the Employee Relations Manager role in the UK & Ireland Field Employee Relations team are:

Ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we Strive to be Earth’s Best Employer.
To support that objective, this position’s responsibilities fall into proactive and reactive categories.
Partner with senior managers and People eXperiance & Technology (PXT – HR in other companies) teams to create and sustain positive employee relations programs and best practices
Experience facilitating employee listening sessions/focus group and designing and delivering training programs.
Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems and the ability to develop effective executive level messaging, reports and presentations to PXT and business leaders.
The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts.
The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement.
On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time.
Balancing time between proactive efforts and urgent-response

The position reports within the Employee Experience and Relations team at Amazon covering UK & Ireland. This is a full-time position that will require some travel, up to 30% of the time over the course of the year mainly in the UK and Ireland but occasionally in Europe. Due to the nature of the travel, the base location is flexible in UK.

Key job responsibilities

Conduct and oversee employee relations and vulnerability assessment programs
Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
Define, Develop the existing arrangements for collective consultation and communication as required for the ongoing evolution of the business, in compliance with UK Employment Law and Amazon ER policies
Acts with sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment.
Conduct reviews of employment policies to ensure they are aligned to Amazon’s objectives and compliant with employment law.
Take ownership, play a supporting role in significant ER projects
Participate in national and international projects.

BASIC QUALIFICATIONS

Experience in employee relations, labor relations, human relations or labor/employment law
Bachelor’s degree required; advanced degree, law degree, or other specialized training in employee relations.
Experience and solid understanding of UK employment and labor laws
Direct experience in managing ERB relationships or employee forums in UK consultation environments
Experienced with Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint

PREFERRED QUALIFICATIONS

Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization.
Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
Demonstrated ability to successfully navigate complex, international organizational structures.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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