technical support representative Work, Jobs in harlow, ess (with Salaries)

Technical Service Representative
Xerox —Bishop's Stortford
- Full-time
- Schematics
- Customer service
- Travel
Product Owner
Elexon —London
- £75,000 a year
- Hybrid work
- Azure
- Analysis skills
- Continuous improvement
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Customer Operations Specialist
Storman Software LTD —London
- Customer service
- Computer skills
Quick apply
22h
Workshop Controller
Alexander Dennis —Harlow
- Full-time
- Maintenance
- Communication skills
Quick apply
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Staff QA Engineer
Freetrade —London
- £95,000 - £115,000 a year
- Full-time
- Hybrid work
- English
- APIs
- Communication skills
Health & Safety and Office Administrator
Exa —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Agentic Audio Specialist - Freelance AI Trainer Project
Meridial —London
- £11.00 - £30.65 an hour
- Remote
- Computer literacy
- English
- Communication skills
1d
Field Service Technician - Mechanical UK
ATS Automation Tooling Systems Inc. —Ware
- Microsoft Word
- Microsoft Excel
- Travel
Associate Specialist- Community Support
Zwift —London
- Remote
- Communication skills
Quick apply
FinTech Startup Associate (Customer Experience)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Flexible schedule
Client Technical Support Supervisor (Additional languages preferred)
Interactive Brokers —London
- Monday to Friday
- Hybrid work
- English
- Bachelor's degree
- IT
- Annual leave
Cyber Intelligence Associate - Malware Reverse Engineer
JPMorganChase —London
- Full-time
- Azure
- Windows
- SQL
Stakeholder Engagement Coordinator
CJ Associates —London
Workshop Manager
Alexander Dennis —Harlow
- Full-time
- Maintenance
- Communication skills
Quick apply
20h
Product Manager III - 12-month FTC
GoCardless —London
- £82,400 - £123,600 a year
- Analysis skills
Stage Casuals
Royal Opera House —London
- £16.89 an hour
- Communication skills
7d
Stage Casuals
Royal Ballet and Opera —London
- £16.89 an hour
- Communication skills
7d
Business Support Assistant
Tate —Stevenage
- £14 an hour
- Temporary
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Free parking
- Work from home
6d

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Technical Service Representative

Xerox -
Bishop's Stortford

Apply Now

Job details

Full-time

Qualifications

Driving Licence
Schematics
Customer service
Leadership
Mechanical knowledge
Time management

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Business Area: Technical Services
Role Type: Field-Based
Location: Customer Sites / Assigned Territory
Travel Requirement: Daily travel to multiple customer locations
Company Vehicle: Provided

About the Role

Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory.

We are looking for engineers to work on production devices. In this field-based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.

Key Responsibilities

Deliver outstanding service to Xerox customers across multiple daily site visits.
Manage service calls and resolve technical issues in line with customer Service Level Agreements.
Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
Keep customers informed on equipment status, service progress, and availability.
Engage additional Xerox support teams when required to resolve customer issues.
Deliver customer training on assigned products to improve end-user knowledge and equipment usage.
Manage daily travel, service schedules, and territory priorities effectively.
Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.

Skills and Qualifications

Electromechanical experience, including the ability to use a multi-meter to troubleshoot electrical circuits.
Ability to read and understand electrical schematics to support effective troubleshooting.
Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
Experience with printers, copiers, or multifunction devices is advantageous.
Strong customer service skills and a professional approach.
Excellent time management, reliability, and ability to work independently in the field.
Valid driver’s license required.
Ability to travel daily between multiple customer locations within the assigned territory.
Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
Successful completion of a Motor Vehicle Record check as part of the technician background screening process.

Training and Support

Xerox provides comprehensive training delivered by certified instructors, as well as online and in-house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.

What Success Looks Like in the First 60 Days

Within the first 60 days, you will have:

Successfully completed new hire onboarding and technical training courses.
Developed a strong understanding of Xerox’s customer service culture.
Gained clarity on call load, territory expectations, and customer satisfaction goals.
Built a working knowledge of the equipment and inventory requirements for your territory.
Started completing service calls independently, accurately, and confidently.

What We Offer

Substantial growth opportunities and future career development.
Supportive and collaborative company culture.
25 days annual leave.
Associated service bonus.
Company vehicle.

Ideal Candidate

The ideal candidate is reliable, customer-focused, technically skilled, and comfortable working independently in a field-based role. You will enjoy solving technical problems, managing a busy daily schedule, and travelling between customer sites to deliver high-quality Xerox service.

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Refine Your Search

technical support representative jobs in harlow, ess

Technical Service Representative

Product Owner

Anthropic Fellows Program, AI Safety

Customer Operations Specialist

Workshop Controller

Anthropic Fellows Program

Staff QA Engineer

Health & Safety and Office Administrator

Agentic Audio Specialist - Freelance AI Trainer Project

Field Service Technician - Mechanical UK

Associate Specialist- Community Support

FinTech Startup Associate (Customer Experience)

Client Technical Support Supervisor (Additional languages preferred)

Cyber Intelligence Associate - Malware Reverse Engineer

Stakeholder Engagement Coordinator

Workshop Manager

Product Manager III - 12-month FTC

Stage Casuals

Stage Casuals

Business Support Assistant

I want to receive the latest job alerts for technical support representative in harlow, ess

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