Customer success manager Work, Jobs in Harlow (with Salaries)

Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Customer Success Manager
Uptick —Shoreditch
- £50,000 - £66,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Communication skills
Quick apply
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Customer Success Manager
Orbit Partners Limited —London
- £50,000 - £69,999 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
Quick apply
5d
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Annual leave
Quick apply
Customer Success Manager
Vusion —London
- Full-time
- Hybrid work
- English
- Continuous improvement
Quick apply
1d
Sales & Customer Success Manager
Info Technology Supply Ltd —Harrow
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Presentation skills
- Work from home
- Life insurance
Quick apply
8d
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Senior Customer Success Manager
EnterpriseAlumni —London
- Full-time
- Hybrid work
- Team management
Quick apply
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
11d
Customer Success Manager
Incisive Media —London
- Hybrid work
- Organisational skills
- Communication skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Customer Success Manager
Nexthink —London
- Full-time
- Hybrid work
- Spanish
- English
- Travel
- Annual leave
- Gym membership
Quick apply
6d
Customer Success Manager, EMEA
Telus Health —London
- Full-time
- Remote
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
7h
Customer Success Manager
Viasat, Inc. —London
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
4d
Customer Success Manager
Up Learn —London
- Full-time
- Hybrid work
- CRM software
- Travel
- AI
- Annual leave
Quick apply
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Financial services
- Annual leave
- Life insurance
Quick apply
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Gym membership
Senior Customer Success Manager
Eurobase —London
- Full-time
- CRM software
- Customer service
- Analysis skills
Quick apply
Customer Success Manager
Outra —London
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Data analysis skills
- Gym membership
Quick apply

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Senior Customer Success Manager - UK

Recharge -
London

Quick apply

Job details

Full-time
£84,705.88 - £105,882.35 a year

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Bachelor's degree
Partnership building
Customer renewal management
Relationship management
Communication skills

Full job description

Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.

Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.

Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.

Learn more at: getrecharge.com

Recharge is looking for an experienced Senior Customer Success Manager to support our top EMEA merchants with consultative guidance, product expertise, and strategic growth recommendations. In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes.

As an EMEA Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that support long-term success. You’ll help merchants grow by guiding adoption of Recharge’s features, sharing best practices, and ensuring they unlock the full value of the platform. Your work will directly contribute to the retention, expansion, and continued success of some of the most innovative brands in the DTC space.

Please note: this is a hybrid role based out of our London office; 3 days per week in the office is expected. Office location: close to Old Street Station.

What you’ll do

Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants, acting as an extension of their teams to help them achieve subscription-led growth
Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to merchants’ business goals
Advise merchants on strategic use of both new and existing features by deeply understanding the platform and tying adoption to measurable business outcomes
Act as a product expert, helping merchants understand, prioritize, and apply platform capabilities to unlock growth and optimize the subscriber journey
Champion merchant needs across internal teams, collaborating cross-functionally to surface insights and deliver impactful solutions
Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to merchant operations
Own escalations and critical requests, driving resolution paths that enhance efficiency and optimize platform usage
Collaborate with peers to share learnings, co-create solutions, and continuously raise the bar for merchant success
Facilitate QBRs and EBRs to surface key results, uncover growth levers, and ensure future plans are anchored in business goals.
Maintain a deep understanding of your portfolio, regularly tracking key metrics and sharing meaningful updates with stakeholders

What you’ll bring

Ability to work at least 3 days/week in our London office
3-5 years of experience managing Enterprise SaaS accounts in a fast-paced, technology-driven company
A consultative mindset and proven track record of supporting strategic, high-touch accounts
Experience managing accounts within e-commerce and a passion for the industry
Excellent relationship management, communication, and negotiation skills
Strategic thinking with the ability to translate goals into actionable, scalable plans
A sense of urgency and desire to go above and beyond to provide solutions for our customers
Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
Desire to make a meaningful impact at a high-growth company
Practical, solutions-oriented approach to navigating ambiguity or unexpected challenges
Strong oral, written, and interpersonal communication skills, and the ability to communicate to both technical and non-technical audiences
Highly proficient with MS Excel, CSV
Bachelor's degree or equivalent experience desired
Ability to travel 15-20% annually

Compensation

Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.

Salary range in the UK
£ 84,705.88 GBP - £ 105,882.35 GBP

Application window anticipated to close: 8/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible.

Interview recording & AI notetakers
To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email [email protected] before your interview—we’ll arrange an approved solution.

Benefits at a Glance

Medical, dental and vision plans
Retirement plan with employer contribution
Flexible Time Off
Paid Parental Leave
Monthly Remote Life and Merchant stipends

Recharge | Instagram | Twitter | Facebook

Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

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