Call center supervisor Work, Jobs in Harmondsworth, Gtl (with Salaries)

Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
2d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Customer Support Supervisor
OpenTable —London
- Weekend availability
- Hospitality
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Contact Centre Team Leader
Butlin's —Hemel Hempstead
- Full-time
- Sales
- Customer service
- Leadership
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Team management
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
12d

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Contact Centre Team Leader

Wandle Housing Association Limited. -
London

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Job details

Permanent | Full-time
£40,000 a year
2 days ago

Qualifications

Customer service
Microsoft Office
Analysis skills
Leadership
Communication skills

Full job description

Permanent - Full Time - Hybrid working (2 office days per week) - £40,000 per annum

Do you have a passion for excellent customer service and a talent for leading teams?

We're seeking a dynamic Contact Centre Team Leader to manage and motivate up to 12 Customer Service Advisors, ensuring every tenant experience is outstanding.

What You'll Do:

Oversee enquiries across calls, emails, chatbots, and social media-ensuring timely, quality responses.
Manage key service areas like Repairs and Neighbourhood and build strong contractor relationships.
Lead weekly team meetings and training through our Contact Centre Academy.
Monitor performance and efficiency-keeping wait times low and resolving complex complaints at first contact.
Drive continuous improvements, resource planning, and budget management, while embodying our Wandle values.

What You Bring:

Proven call centre leadership experience, ideally in Social Housing.
A solid grasp of contact centre operations and Tenant Satisfaction Measures.
A Chartered Institute of Housing qualification or the drive to train and achieve it.
Superb communication, analytical, and motivational skills-plus strong Microsoft Office proficiency.

If you're ready to inspire your team and make a real impact, we want to hear from you. Apply now and lead us towards operational excellence!

Please apply with your CV and supporting statement outlining why you should be our next Contact Centre Team Leader.

Closing date: 5th July 2026 at 11:59pm
Shortlisting: 6th July 2026
Interviews: Week commencing 13th July 2026

Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.

Apply Now

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call center supervisor jobs in harmondsworth, gtl

Contact Centre Team Leader

Contact Centre Team Leader

Customer Support Supervisor

Contact Centre Team Leader

Supervisor- Contact Centre

Service Coordinator Team Leader

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