Senior customer service representative Work, Jobs in Harpenden Al5 (with Salaries)

Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
12d
Assistant Store Manager - Stevenage
Oak Furnitureland —Stevenage
- £52,000 - £55,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Head of Supported Housing
Metropolitan Thames Valley —London
- £88,311 - £92,959 a year
Quick apply
5d
Client Service Associate
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Annual leave
- Life insurance
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
- From £27,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
14h
Regional Operations Manager
DHL —Hatfield
- £50,000 - £55,000 a year
- Remote
- Driving
- Travel
- Annual leave
Complaints & Resolution Caseworker
A2Dominion Housing Group Ltd. —London
- £34,957 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
11d
Business Development Representative
Granicus United Kingdom —London
- Full-time
- Remote
- Sales
- Salesforce
- No experience needed
4d
Catering Manager
ISS Facility Services —Luton
- Hospitality
- Communication skills
Quick apply
6d
Field Sales Development Representative - London
Vendelux —London
- £45,000 - £55,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
- Annual leave
Graduate Sales Development Representative - London
Leyton —London
- Hybrid work
- Tax experience
Junior Business Development Representative (Inbound Response)
Genesys —London
- Full-time
- CRM software
- Sales
- Customer service
6d
Sales Development Representative â€“ Cisco Security, Velocity Team
Cisco Systems —London
- Full-time
- Sales
- English
- Bachelor's degree
Sr Account Representative, Large Enterprise Commercial
paypal —London
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- No travel
- Annual leave
Account Executive, Europe
MarqVision —London
- £164,000 - £188,000 a year
- Sales
- English
Head of Later Living
Metropolitan Thames Valley —London
- £88,311 - £92,959 a year
- Full-time
- Presentation skills
- Communication skills
Quick apply
13d
Telesales/Call Centre Representative– Accounting/Finance
vServices —London
- Temporary
- English
- Computer skills
- Financial services
Representative, Contracts
NBCUniversal —Bedford
- Full-time
- Bachelor's degree
- Contracts
CR Government & Policy Manager — UK
Shell —London
- Full-time
- Travel
- Flexible schedule
8d
Sales Development Representative
World 50 Group —London
- £32,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply

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Senior Customer Resolution Officer

City of Westminster Council -
Westminster

Apply Now

Job details

Temporary
£42,912 - £46,854 a year
12 days ago

Qualifications

Customer service
English
Bachelor's degree

Full job description

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.

The Role:

As a Senior Customer Resolution Officer, you can make your own powerful contribution to Westminster’s success. Housing Services are high profile and vital to maintaining and enhancing the City Council’s reputation, and you’ll play an important role in supporting teams to deliver a better experience for residents.

You’ll work with key partners across Housing to support excellent customer service and help deliver the Fairer Westminster plan and objectives. A big part of the role will be improving and maintaining public perception and resident satisfaction, providing support across Housing Services so issues are handled well and services continue to improve.

You’ll maintain systems, processes and procedures within your area of specialism, contributing to regular monitoring and review so that the service remains effective and responsive. You’ll also need to be flexible and innovative in how you engage with residents and stakeholders, helping find practical ways to resolve issues and support better outcomes.

Working with people will be central to the role. You’ll liaise with internal and external colleagues, organisations and the public, managing and prioritising your own workload to meet deadlines and support service quality and continuity. You’ll also guide colleagues, sharing your knowledge and expertise to support development within the team and make sure key routines are followed.

You’ll work in line with relevant legal, regulatory, policy and procedural requirements, escalating concerns to management where needed. In everything you do, you’ll uphold and promote the Council’s equality and diversity policies, helping ensure residents and colleagues are treated fairly, respectfully and consistently.

Please refer to the Job Description for more information.

About You:

You’ll bring experience of working in a customer-facing team, providing a service to the public within prescribed timescales and in line with policy, procedures and service quality standards. You’ll be used to managing your own workload, keeping accurate records and making sure work is completed within the timescales needed to meet legislative requirements.

Strong customer care skills will be essential. You’ll be able to deal with residents politely, compassionately and flexibly, even when it is not possible to meet their desired outcome. With diplomacy, discretion and strong problem-solving skills, you’ll be confident explaining decisions clearly, handling objections and working towards positive outcomes wherever possible.

You’ll be able to quickly identify the key issues in complex situations, prioritise what needs to happen and gather the right information and evidence to support robust investigations. You’ll also be confident interpreting regulatory or jurisdictional issues and explaining complex advice in simple English, both in writing and verbally.

Building rapport with residents will come naturally to you. You’ll know how to listen carefully, ask the right questions and communicate in a way that feels fair and empathetic. At the same time, you’ll be able to manage a caseload, provide advice on complex issues and maintain high standards of accuracy and professionalism.

You’ll work well with others, building confidence and credibility with colleagues, staff and representatives. Supporting and mentoring colleagues will be part of how you work, and you’ll be open to feedback as a way to keep learning and improving.

You’ll be confident using computer packages, including spreadsheets and word processing tools, to extract, analyse and present information. Well organised and self-motivated, you’ll be able to prioritise tasks and projects, manage your time effectively and stay focused under pressure.

Above all, you’ll bring a strong commitment to equal opportunities, working confidently and compassionately with customers and colleagues from diverse backgrounds. With professional curiosity and a willingness to keep developing your knowledge of policy and legislation, you’ll help generate ideas, solve problems and support continuous service improvement for the benefit of Westminster’s communities.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background, you can self-declare this to the hiring manager as part of our positive action commitments.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

Apply Now

Refine Your Search

senior customer service representative jobs in harpenden al5

Senior Customer Resolution Officer

Assistant Store Manager - Stevenage

Head of Supported Housing

Client Service Associate

IT Service Desk Analyst

Regional Operations Manager

Complaints & Resolution Caseworker

Business Development Representative

Catering Manager

Field Sales Development Representative - London

Graduate Sales Development Representative - London

Junior Business Development Representative (Inbound Response)

Sales Development Representative â€“ Cisco Security, Velocity Team

Sr Account Representative, Large Enterprise Commercial

Account Executive, Europe

Head of Later Living

Telesales/Call Centre Representative– Accounting/Finance

Representative, Contracts

CR Government & Policy Manager — UK

Sales Development Representative

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