Workforce manager Work, Jobs in Harpole, Nth (with Salaries)

Workforce & Service Optimisation Manager
Orbit Group —Coventry
- £50,590 - £60,252 a year
- Data analysis skills
- Presentation skills
- Leadership
6d
General Manager
Bestway Group —Northampton
- Full-time
- Management
- Customer service
- Leadership
- Annual leave
Quick apply
Building Control Officer
West Northamptonshire Council —Towcester
- £39,190 - £41,797 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Team Manager - Multi-Agency Exploitation Hub
Northamptonshire Children's Trust —Northampton
- £56,972 - £61,323 a year
- Call to connect
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
10d
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Social Work Assistant Team Manager - Adults
West Northamptonshire Council —Northampton
- £42,861 - £46,304 a year
- Monday to Friday
- Management
- Travel
- Leadership
Staff - Core Skills Trainer
Northamptonshire Police —Northampton
- £38,094 - £41,496 a year
- Full-time
- Flexible schedule
Staff - Culture Change and Inclusion Manager
Northamptonshire Police —Wellingborough
- £49,194 a year
- Full-time
- Computer literacy
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Oracle
- Salesforce
- English
9d
Operations Manager
Amazon UK Services Ltd. —Northampton
- Full-time
- Engineering
- Bachelor's degree
2d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Deputy Support Manager
The Camden Society —Duston
- £30,856.62 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Flexible schedule
2d
Extrusion Manager
Povoas Packaging —Desborough
- From £45,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
- Free parking
Quick apply
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
10d
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
11d
People Operations Manager - UK & Ireland
BSI —Milton Keynes
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Bereavement leave
Practice Manager - Adoption
Northamptonshire Children's Trust —Northampton
- £48,856 - £50,997 a year
- Supervising experience
- Annual leave
- Employee assistance programme
14d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Daventry
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply

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Workforce & Service Optimisation Manager

Orbit Group -
Coventry

Apply Now

Job details

Permanent
£50,590 - £60,252 a year
6 days ago

Qualifications

Power BI
Data analysis skills
Presentation skills
Leadership
Communication skills

Full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The Workforce & Service Optimisation Manager leads Orbit’s Customer Care workforce planning, real-time management, service delivery analysis and business support functions. Ensuring that our Customer Care department always has the right people, in the right place, at the right time. Providing real-time support, analysis and insight that will inform the delivery of service excellence.

This is a predominantly office-based role, designed to support a busy operational team through close collaboration and visible day-to-day presence. While the team operates from 8am to 8pm Monday to Friday and 8am to 1pm on Saturdays, the role will mainly be worked during core office hours, with occasional flexibility required to meet operational need

This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

What you'll achieve

This role blends expert forecasting, data analysis, and resource planning with people leadership, driving a seamless, efficient, and customer-focused operation. By combining technical expertise with strong leadership, the role ensures colleagues are supported and customers consistently receive excellent service.

Provide leadership to your teams who support a large omni-channel contact centre
Transform complex data into actionable insights that influence service design and customer engagement.
Align workforce planning and operational delivery with Orbit’s wider business goals.
Own forecasting, scheduling, and workforce planning across multiple channels to ensure optimal coverage and performance.
Ensure resource models are flexible and responsive to changing customer demands, campaigns, and seasonal pressures.
Work with operational leaders to ensure resourcing models, management information and analysis supports service excellence across all channels.

What you'll bring

Essential Criteria

Significant experience working in a comparable role within a large, omnichannel contact centre setting supporting 50+FTE

Ability and willingness to work on-site to support operational teams (initially 5 days a week during induction)
Demonstrable experience in:
- Workforce Management (WFM) systems, ideally Calabrio.
- Expert Excel and analytical tools, with the ability to interpret and manipulate complex data sets.
- Leadership and performance management of specialised functions
- Driving data-led continuous improvement, using insight to inform decision-making and optimise performance.
- Strong influencing and stakeholder-management skills, with confidence presenting to a range of audiences.
- Translating complex data and information into clear, meaningful insights that add operational and strategic value.
A strong customer focus, with a clear understanding of how workforce and service decisions impact customer outcomes.
Proven ability to prioritise effectively, balancing short-term tactical demands with longer-term strategic objectives.
Excellent communication skills, with the ability to articulate information clearly and concisely, both verbally and in writing.

Desirable Criteria

Experience using Power BI, including the ability to create, manipulate and interpret reports and dashboards.
Experience of, or a strong interest in, the use of AI and automation within a contact centre or workforce management environment to improve efficiency and insight.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Apply Now

Refine Your Search

workforce manager jobs in harpole, nth

Workforce & Service Optimisation Manager

General Manager

Building Control Officer

Customer Service Team Manager

Team Manager - Multi-Agency Exploitation Hub

Business Support Administration Manager

Social Work Assistant Team Manager - Adults

Staff - Core Skills Trainer

Staff - Culture Change and Inclusion Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Operations Manager

Client Operations Manager

Deputy Support Manager

Extrusion Manager

Chief Information Officer

Quality Improvement Lead

People Operations Manager - UK & Ireland

Practice Manager - Adoption

Area Manager, Customer Fulfillment

Key Account Director

I want to receive the latest job alerts for workforce manager in harpole, nth

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