Helpdesk administrator Work, Jobs in Harrietsham, Ken (with Salaries)

Office/Helpdesk Administrator
ECMS Services —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
10d
Estates Administration Assistant
2gether support solutions —Kennington
- £26,300 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount

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Estates Administration Assistant
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Office/Helpdesk Administrator

ECMS Services
Sevenoaks

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
10 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company events
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Microsoft Office
Administrative experience
Organisational skills
Clerical experience
Phone etiquette
Communication skills
Office experience

Full job description

Overview

We are seeking a highly organised, professional, and proactive Administrator to join our Soft Services Helpdesk team within the Cleaning Department.

In this role, you will be the first point of contact for our clients, delivering a high standard of customer service while supporting the day-to-day operation of our cleaning services. You will liaise with clients, management, contractors, suppliers, and our mobile teams to ensure work is coordinated efficiently and completed to a high standard.

Duties

Liaising with operation and account managers for contracted and reactive works.
Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
Helping to ensure compliance with health & safety requirements & procedures.
Support clients from beginning to end, updating records on CRM package.
Scheduling the Company Mobile Teams and Subcontractors workload.
Assist team with permits to work, RAMS and compliance requirements.
Working closely with helpdesk and operations team to provide high customer satisfaction.
Collate documentation to facilitate quotation and subsequent invoicing.
Ordering materials and equipment for works.
Assist operations team with site setups.
Manage subcontractors and suppliers, including onboarding and monitoring progress
Gain customer feedback and manage client SLA’s and KPI’s.
Processing incoming enquiries, providing clients with a regular updates

Desirable Skills & Experience

Previous experience using Simpro or a similar job management system.
Experience working within a cleaning, facilities management, or soft services environment.
Strong organisational skills with the ability to prioritise tasks effectively.
Excellent communication skills, both written and verbal.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Exceptional phone etiquette and customer service skills.
Ability to work independently as well as part of a team in a fast-paced setting.

This position offers an engaging work environment where organisational excellence and clear communication are essential for success. The ideal candidate will be proactive, detail-oriented, and eager to contribute positively to our organisation’s growth and efficiency.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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