Ecommerce technical support lead Work, Jobs in Harrogate, Eng (with Salaries)

Ecommerce Technical Support Lead
Bettys & Taylors Group —Harrogate
- £33,500 a year
- Full-time
- Bakery
- IT
- Employee discount
5d
SEO Executive (Fixed Term Contract)
247 Home Furnishings —Huddersfield
- £35,000 - £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Senior Account Manager
Aire Global —Leeds
- Hybrid work
- Management
- Leadership
Quick apply
5d
Business Analyst
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Work from home
- Employee discount
Director of Ecommerce
Gear4Music —York
- Full-time
- AI
- Leadership
- Communication skills
- Free parking
- Work from home
Solution Architect
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
- Work from home
- Employee discount
Senior Solution Architect
Appficiency —Leeds
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Accounting
Quick apply
Lead Full Stack Engineer (.Net)
AND Digital —Leeds
- Full-time
- Hybrid work
- AWS
- JavaScript
- AI
Quick apply
Global Head of Performance Marketing - 12 Month FTC
ghd hair —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Business
- Work from home
Quick apply
Head of Security Operations & Engineering - Flutter Functions
Flutter Entertainment —Leeds
- Hybrid work
- Azure
- AWS
- Mentoring
- Gym membership

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Ecommerce Technical Support Lead

Bettys & Taylors Group -
Harrogate

Apply Now

Job details

Full-time
£33,500 a year
5 days ago

Benefits

Company pension
Employee discount

Qualifications

Magento
Zendesk
IT

Full job description

An opportunity has arisen in our Ecommerce team and we are looking for a Ecommerce Technical Support Lead to join us at Harrogate bakery where our Bettys eCommerce team is based. As a Ecommerce Technical Support Lead you will be responsible for leading triage on technical issues and supporting with testing, reporting and resolving BAU technical issues and support Customer Support team with customer queries relating to technical issues. You’ll also support with any training and set-up of new team members.

This is a Full-Time role working 37.5 hours over 5 days. This role typically works 9am-5pm in the office. If you would like to discuss flexible working patterns please provide more details in your application.

About you - You bring hands-on experience working with IT systems, with Magento and Zendesk experience being desirable, but a strong track record of maintaining customer support systems and/or ecommerce platforms is essential. You’ve worked in a fast-paced customer service or retail environment and delivered high-quality support.

A confident communicator, you handle customer related queries with clarity and professionalism, while using your problem-solving skills to make sound decisions day to day. You stay calm under pressure, remaining organised and productive during busy periods. You’re also highly trustworthy, managing customer orders and financial information with care and confidentiality.

What we offer you

As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.

Click here to learn more about life at Bettys & Taylors Group.

To apply for this role you will be required to submit a CV and cover letter.

The closing date for this vacancy is 26th June 2026

Apply Now

Refine Your Search

ecommerce technical support lead jobs in harrogate, eng

Ecommerce Technical Support Lead

SEO Executive (Fixed Term Contract)

Senior Account Manager

Business Analyst

Director of Ecommerce

Solution Architect

Senior Solution Architect

Lead Full Stack Engineer (.Net)

Global Head of Performance Marketing - 12 Month FTC

Head of Security Operations & Engineering - Flutter Functions

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