Crm business analyst Work, Jobs in Harrogate, Nyk (with Salaries)

Technical Business Analyst
FDM Group —Leeds
- Customer service
- Bachelor's degree
- Agile
- Annual leave
Business Intelligence Developer
CMS Distribution —Harrogate
- Microsoft Excel
- Business
- Communication skills
Senior Portfolio Analyst
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Annual leave
Sales Operations Associate
The Key Support Services —Leeds
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Flexible schedule
Quick apply
Revenue Operations Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Employee assistance programme
Quick apply
4d
Business Solutions Manager - Commercial (BSM)
Univar Europe Ltd. —Bradford
- Salesforce
- Bachelor's degree
- Business
Senior Consultant
Cognizant —Leeds
- Full-time
- Hybrid work
- Azure
- Sales
- Merchandising
10d
Senior Compliance & Efficiency Analyst
City of Bradford Metropolitan District Council —Bradford
- £37,280 - £39,152 a year
1d
Commercial Performance Senior Manager
LeoVegas Group —Leeds
- Full-time
- Hybrid work
- SQL
- Mentoring
- Leadership
- Annual leave

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Technical Business Analyst

FDM Group -
Leeds

Apply Now

Job details

Benefits

Annual leave
Company pension

Qualifications

Customer service
IVR
Bachelor's degree
Agile
Business

Full job description

About The Role

FDM is a global business and technology consultancy seeking a Technical Business Analyst (Dynamic 365) to join an ongoing Customer Service Platform transformation programme.

This is initially a contract role with strong potential for extension. The role will be hybrid and based in York.

This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer and colleague journeys across channels and case management.

Responsibilities:

Facilitate business and design workshops across Contact Centre and Workflow workstreams
Translate business requirements into high-quality user stories, epics, and backlog items
Develop end-to-end customer and colleague journeys across voice, digital channels, and case handling
Act as a bridge between Product Owners, Business Analysts, and technical teams
Contribute to functional design, proof of concepts (POCs), and solution validation

About You

Strong experience with Dynamics 365 Customer Service and/or Contact Centre transformation (CCaaS)
Proven expertise in contact centre design (IVR, routing, omnichannel) and case management / CRM workflows
Experience facilitating workshops and translating outputs into structured requirements and user stories
Ability to work across business, BA, and technical teams in complex environments
Comfortable operating in fast-paced Agile delivery environments
Minimum 5+ years’ experience in Functional Consulting / CRM / Contact Centre transformation roles

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

crm business analyst jobs in harrogate, nyk

Technical Business Analyst

Business Intelligence Developer

Senior Portfolio Analyst

Sales Operations Associate

Revenue Operations Manager

Business Solutions Manager - Commercial (BSM)

Senior Consultant

Senior Compliance & Efficiency Analyst

Commercial Performance Senior Manager

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