front office manager Work, Jobs in harrogate, nyk (with Salaries)

Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
8d
Reception Manager- The Old Swan Hotel Harrogate
Classic Lodges —Harrogate
- Weekend availability
- Customer service
- Computer literacy
- Hotel
Reception Manager
The Old Swan Hotel —Harrogate
- £28,000 - £31,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
Facilities and FOH Receptionist - Labcorp
Emcor —Harrogate
- £13.45 an hour
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
OPERATIONS MANAGER
Grantley Hall —Grantley
- Hotel
- Human resources
- Organisational skills
- Store discount
- Annual leave
Quick apply
General Manager
Welcome Break —Leeds
- Up to £45,000 a year
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Employee discount
11d
Assistant Manager
Five Guys UK —York
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Front Office Manager
Radisson Hotel Group —York
- £29,959.93 a year
- Full-time
- Customer service
- Hotel
- Driving
- Employee discount
Quick apply
2d
Receptionist (25hrs per week)
Cox Automotive —Leeds
- Full-time
- Customer service
- Front desk
Office Manager
PEREGRINE PRINT LTD —Bradford
- £31,200 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Operations Manager (Assistant Captain) - Moxy York
Hotel Co 51 —York
- Full-time
- Bar
- Social media management
- English
- Employee discount
Quick apply
8d
Reception Team Leader
NOVOTEL —York
- Part-time
- English
- Hotel
- Restaurant
Quick apply
9d
Office Coordinator
Forvis Mazars —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Annual leave
- Employee discount
8d
Front of House Manager
PPHE Hotel Group —Leeds
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Kitchen Manager
Slug And Lettuce —Leeds
- £34,500 a year
- Full-time
- Employee discount
- Referral programme
Quick apply
Senior Guest Services Manager
Heeton UK & Europe —Leeds
- Weekend availability
- Bar
- Management
- English
- Annual leave
- Employee assistance programme
Quick apply
6d
RELIEF FRONT OF HOUSE SUPERVISOR
BaxterStorey —Leeds
- £14 an hour
- Full-time
- Hospitality
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
Nights Supervisor
Doubletree by Hilton York —York
- £14.31 an hour
- Full-time
- Customer service
- Hotel
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Corporate Receptionist
Mitie —York
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
Hotel Receptionist - Aldwark Manor Estate
Aldwark Manor Estate —York
- £13.25 an hour
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
6d

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Front Office Manager

Rudding Park Harrogate -
Harrogate

Apply Now

Job details

Full-time
From £37,000 a year
8 days ago

Qualifications

Hospitality
Guest services
Leadership
Hotel experience

Full job description

We're not just searching for a manager, we're looking for a presence that sets the tone the moment guests step into Rudding Park.

How warm is your welcome, How confidently do you lead a team, Can you turn a busy lobby into a seamless symphony of smiles, solutions, and unforgettable first impressions

At Rudding Park, the Front Office isn't just a department, it's the heartbeat of the guest experience. We believe the magic happens when professionalism meets personality, and when leadership is delivered with authenticity, positivity, and genuine care.

If you bring energy, elegance, and the ability to make every guest feel like the only guest, then you're exactly who we want to meet.

We're on the lookout for a Front Office Manager who thrives in a guest facing role, inspires their team, and creates moments guests will remember long after check‑out.

JOB SUMMARY

The Front Office Manager is responsible for leading the day to day operation of the hotel reception, concierge, luggage porters and doormen to ensure an exceptional guest experience. This role focuses on delivering luxury hospitality standards, managing front office staff, maximizing operational efficiency, and creating memorable guest experiences aligned with Rudding Park's values and reputation.

What we are looking for:

Skills and Experience Required

Previous experience in a luxury hotel front office supervisory or management role
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to remain calm under pressure in a fast-paced hospitality environment
Knowledge of hotel PMS systems and front office software
Professional appearance and high attention to detail flexible approach to shifts including evenings, weekends, and bank holidays

Desired Qualities

Passion for hospitality and guest satisfaction
Positive, energetic, and approachable personality
Strong organisational and multitasking abilities
Commitment to delivering exceptional luxury service standards.

Key Responsibilities:

Guest Experience & Service

Deliver outstanding guest service and ensure every guest receives a warm and professional welcome
Oversee all check in and check out procedures efficiently and accurately for both hotel bedrooms and luxury lodges
Ensure switchboard is covered and external and internal phones are answered
Ensure guests are met on arrival in car park and shown to exactly where they need to be
Handle guest enquiries, complaints, and special requests promptly and professionally
Ensure VIP guests, returning visitors, and special occasions receive personalised attention
Maintain high standards throughout reception and front of house areas
Recruit, train, coach, and motivate front office team members
Conduct shift briefings and allocate daily duties effectively
Monitor team performance and maintain high morale and service standards
Prepare staff rotas and ensure appropriate staffing levels at all times
Lead by example and support operational shifts when required
Oversee reception, concierge, luggage porters and doormen co-ordination
Ensure compliance with hotel policies, health & safety, security, GDPR, and cash handling procedures
Maintain accurate guest records, billing, and financial procedures
Produce daily and monthly operational reports including occupancy and guest feedback
Conduct audits and ensure smooth communication during shift handovers
Work closely with reservations and revenue teams to maximise occupancy and room revenue
Encourage upselling of rooms, spa services, dining, and hotel experiences
Monitor departmental costs and contribute to achieving financial targets
Monitor NPS scores, forecasts and budgets with a clear understanding and expectations of business v forecasts
Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures.
Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable
Respect colleagues and the working environment at all times.
Ensure high standard of dress and self presentation within the working environment
Undertake any other duties commensurate within the position for which you are qualified.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

Apply Now

Refine Your Search

front office manager jobs in harrogate, nyk

Front Office Manager

Reception Manager- The Old Swan Hotel Harrogate

Reception Manager

Facilities and FOH Receptionist - Labcorp

OPERATIONS MANAGER

General Manager

Assistant Manager

Front Office Manager

Receptionist (25hrs per week)

Office Manager

Operations Manager (Assistant Captain) - Moxy York

Reception Team Leader

Office Coordinator

Front of House Manager

Kitchen Manager

Senior Guest Services Manager

RELIEF FRONT OF HOUSE SUPERVISOR

Nights Supervisor

Corporate Receptionist

Hotel Receptionist - Aldwark Manor Estate

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