Senior quality assurance analyst Work, Jobs in Harrogate, Nyk (with Salaries)

Senior Service Desk Analyst
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
4d
Compliance Business Analyst
Zuno Tech Group —Leeds
- Full-time
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
Senior HRIS Analyst (EMEA/APAC Lead)
Teledyne Technologies Inc. —Shipley
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee stock purchase plan
- Annual leave
9d
AECOM Advisory - Senior Director (Defence)
AECOM —Leeds
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
AECOM Advisory - Senior Director
AECOM —Leeds
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Asset Investment Lead Analyst
Yorkshire Water —Bradford
- £48,043 - £60,054 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
- Annual leave
- Flexible schedule
1d
Senior Paid Search Manager
Jaywing —Leeds
- Full-time
- Hybrid work
Senior Data and AI Governance Analyst
Arup —Leeds
- IT
- Communication skills
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
11d
Manager, Security Operations
Maples Group - Legal Services —Leeds
- Analysis skills
- Presentation skills
- Python
- Health & wellbeing programme
- Life insurance
Service Designer
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Gym membership
- Referral programme
Quick apply
Project Director - Controls Analytics
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- Leadership
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Quantity Surveyor Manager - Refresh, Food Service and Trading Projects
ASDA —Leeds
- Full-time
- Contracts
- In-person
- Leadership
- Store discount
- Annual leave
Academy Cloud Security Consultant
Bridewell —Leeds
- Full-time
- Hybrid work
- Azure
- Computer Science
- No experience needed
Quick apply
1d

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Senior Service Desk Analyst

SmartSearch -
Ilkley

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior quality assurance analyst jobs in harrogate, nyk

Senior Service Desk Analyst

Compliance Business Analyst

Senior HRIS Analyst (EMEA/APAC Lead)

AECOM Advisory - Senior Director (Defence)

AECOM Advisory - Senior Director

Asset Investment Lead Analyst

Senior Paid Search Manager

Senior Data and AI Governance Analyst

IT Lead Business Analyst

Manager, Security Operations

Service Designer

Project Director - Controls Analytics

Pensions Calculation Analyst

Quantity Surveyor Manager - Refresh, Food Service and Trading Projects

Academy Cloud Security Consultant

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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