Helpdesk lead Work, Jobs in Harrogate (with Salaries)

Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Helpdesk Advisor
CBRE —Leeds
- Part-time
Help Desk Operative
CBRE —Leeds
- Full-time
- Analysis skills
- Maths
- Typing
Manager - People Operations
Yorkshire Building Society —Leeds
- £54,000 - £64,000 a year
- Call to connect
- Continuous improvement
- Team management
- Human resources
1d
Senior Caretaker
Enhance Academy Trust —Wakefield
- £26,403 - £28,142 a year
- Full-time
- Schematics
- Maintenance
- Electrical experience
- Annual leave
Quick apply
3d

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Helpdesk Lead
CBRE —Leeds
Ability to deliver exceptional customer service to both internal and external customers. Responsible for first line management of a small team of Helpdesk…

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Helpdesk Lead

CBRE -
Leeds

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Job details

Full-time

Benefits

Cycle to work scheme

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
GCSE
Mentoring junior staff
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Organisational skills
Relationship management
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Communication skills
Time management
Rota coordination

Full job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Helpdesk Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team
Responsible for first line management of a small team of Helpdesk Advisors, ensuring calls are processed accurately and in a timely manner , in line with defined process . Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan .

Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented.

Management of schedules to ensure appropriate and sufficient Helpdesk cover is in place, in line with contractual and customer requirements.

Main Duties and Responsibilities
Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.
Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvement process changes.
Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.
To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance , ensuring that identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships and develop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures and directives.
Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.

EXPERIENCE

Analytical and decision-making skills
Coaching and development of individuals/ team
Managing multiple priorities and Key Performance Indicators ( KPI ) in a face-paced work environment
Building strong relationships and influencing decisions
Understand People Management & Leadership
Advanced computers skills in Microsoft Word & Excel
Excellent communication (written & verbal) skills at all levels
Ability to lead a team in a rapidly changing environment
Customer focused and responsive attitude
Ability to deliver exceptional customer service to both internal and external customers
Must demonstrate a strong sense of customer focus
Excellent verbal and written communication skills

PERSON SPECIFICATION
A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
Higher educational qualifications to A’ level/ HNC /D or degree would be beneficial or equivalent.
Committed to service delivery excellence
Honest and Reliable
Confidential and discrete approach
Calm manner and able to work under pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Confident
Ability to work as part of team and individually

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helpdesk lead jobs in harrogate

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Manager - People Operations

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