Senior it technician Work, Jobs in Harrogate (with Salaries)

Junior IT Technician
CCL Label Limited —Castleford
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer networking
- Free parking
- Profit sharing
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BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
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Naviam —Leeds
- Computer literacy
- English
- Java
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Junior IT Technician

CCL Label Limited -
Castleford

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Word
Technical troubleshooting
Desktop support
Driving Licence
Microsoft Outlook
Incident queue management
Ticket management
Microsoft Office Suite
Computer hardware
Ticket management systems
Technical support incident logging
Computer networking
Customer support
Communication skills
VPN

Full job description

Hours: 37.5 per week (Some flexibility may be required during busy periods).

Job Type: Permanent.

Based: This role is based on-site at our Castleford office.

Salary: Dependant on experience & benefits package including profit share,
pension (matched contributions to 9%), life assurance, healthcare, service
award, cycle to work scheme, Income protection scheme.

CCL Label Limited is the world's largest converter of pressure sensitive labels supplying to major global corporations. The company operates across 42 countries, employing 26,000 people worldwide. Website: https://ccllabel.com/.

We are currently looking to recruit a Junior IT Technician at our Castleford site.

The Person

Good working knowledge, awareness or willingness to develop in the following areas:
Excellent customer service, communication and problem-solving skills
Ability to log, monitor, update and prioritise support tickets accurately
Ability to gather clear information from users to support investigation and resolution of issues
Basic PC hardware, Windows desktop and peripheral support
Current Microsoft Office and Microsoft 365 products, including Outlook, Teams, Word and Excel
Basic understanding of networking concepts such as DNS, DHCP, Wi-Fi and printers
Positive attitude, willingness to learn and ability to work as part of a team
Full clean driving licence

Experience in the following would also be beneficial:

Helpdesk, service desk, or first-line IT support experience
Use of IT ticketing systems
Microsoft 365 administration and user support
Basic knowledge of Windows Server, Active Directory, or Entra ID
VPN, WAN, or remote access support

Opportunities for further training as experience develops.

The Role

The post holder will provide first-line IT support at the Castleford site, ensuring IT issues are logged, prioritised, and resolved efficiently. The role will support the wider IT team by monitoring support tickets, gathering user information, resolving routine technical issues, and escalating more complex problems to developers or higher-level IT support as required.

Responsibilities will include:

1. Provide first-line IT support to users at the Castleford site.

2. Log, prioritise, and track IT support requests.

3. Monitor and manage incoming helpdesk tickets.

4. Gather clear and accurate information from users to diagnose issues.

5. Troubleshoot and resolve routine hardware, software, and system issues.

6. Maintain professional and timely communication with users throughout the support process.

7. Escalate complex or unresolved issues to developers or senior IT support teams.

8. Support the wider IT team in delivering an efficient and responsive IT service.

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Profit sharing
Sick pay

Work Location: In person

Quick apply

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