Guest experience leader Work, Jobs in Harrow, Gtl (with Salaries)

Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Reception Team Leader
IBIS —Hayes
- £15.80 an hour
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
4d
Team Member
Tortilla —Harrow
- Up to £12.91 an hour
- Full-time
- Customer service
- Hotel
- Quick service & fast food restaurant
- Employee discount
Quick apply
1d
Guest Experience Team Leader
The May Fair Hotel —London
- Full-time
- Hotel
- Front desk
- Training & development
- Referral programme
Quick apply
Executive Engagement & Sales Associate
1440Sports —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Writing skills
Quick apply
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Hotel - Duty Manager
Premier Inn —Kenton
- Up to £14.36 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
14d
Guest Experience Supervisor
Guest Experience —London
- Full-time
- English
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
8d
Host Leader - Reception Supervisor
Point A Hotels —London
- £30,462 a year
- Weekend availability
- Hotel
- Continuous improvement
- Team management
- Annual leave
Quick apply
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Office Experience Leader
Gensler —London
- Full-time
- Hospitality
- Management
- Customer service
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Management
- Front desk
- Guest services
- Employee assistance programme
Corporate Receptionist - The Northcliffe
ST James Facilities —London
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- English
- Databases
Quick apply
10d
Supervisor (12 hours/week)
Build-A-Bear Workshop —London
- 12 hour shift
- Sales
- Guest services
FOH Server- Part time
Sunday in Brooklyn —London
- £16.00 - £16.25 an hour
- Part-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
1d
Guest Service Assistant
Holiday Inn and Staybridge Suites London Heathrow —West Drayton
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Supervisor Badbird
City Restaurants Group HQ —Wembley
- Part-time
- Supervising experience
- Training & development
- Communication skills
- Employee discount
Quick apply
7h
Supervisor (20 hours/week)
Build-A-Bear Workshop —London
- Part-time
- Sales
- Guest services
Cluster Reservations Manager
Hilton —Watford
- £34,000 - £38,000 a year
- Full-time
- Hotel
- Team management
- Training & development
- Employee stock purchase plan
- Annual leave
7d

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Guest Experience & Welcome Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
£45,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Guest relations
Team motivation leadership

Full job description

Guest Experience & Welcome Lead

Central London
Salary: £45,000
Full-time | Permanent | 40 hours per week (Monday–Friday with flexibility)

Create moments that matter. Lead with energy. Inspire exceptional experiences.

We’re looking for an experienced people leader to shape and elevate the day-to-day experience within a high-profile corporate environment in Central London. This is a role for someone who loves being present, visible and actively involved—someone who believes the best leaders lead from the front and create environments where teams and guests genuinely feel connected.

You’ll bring energy to every interaction, champion outstanding service and create memorable moments that leave a lasting impression.

The Opportunity

You’ll play a key role in creating an engaging, polished and welcoming environment for employees, visitors and stakeholders. Working alongside your team, you’ll inspire confidence, build capability and ensure every experience feels effortless, personal and considered.

Success in this role means balancing operational excellence with authentic human connection—creating experiences people remember for all the right reasons.

Key responsibilities include:

Leading from the front to create a consistently warm, engaging and elevated experience
Inspiring and developing a high-performing team through coaching and visible leadership
Building meaningful relationships across the business and becoming a trusted presence
Identifying opportunities to evolve service delivery and enhance the overall experience
Creating an environment where people feel welcomed, valued and connected
Embedding a culture of accountability, pride and continuous improvement

About You

You’ll be someone who naturally brings people together and sets standards through action rather than instruction.

You’ll likely have:

Experience leading teams within guest experience, hospitality, workplace, luxury or service-led environments
A passion for creating memorable experiences and meaningful human connection
A collaborative leadership style with strong emotional intelligence
Confidence operating in visible, fast-paced environments
Strong attention to detail and an instinct for anticipating needs
The ability to inspire others and bring positive energy to every day

If you believe exceptional experiences start with exceptional leadership, we’d love to hear from you.

What We Offer

Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
️ Future Security: A contributory pension scheme to help you plan ahead.
Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
Career Growth: Ongoing learning and development to help you thrive.
Recognition: Celebrate excellence through our WOW Awards.
Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

guest experience leader jobs in harrow, gtl

Guest Experience & Welcome Manager

Reception Team Leader

Team Member

Guest Experience Team Leader

Executive Engagement & Sales Associate

Team Leader - 21 Soho Square

Hotel - Duty Manager

Guest Experience Supervisor

Host Leader - Reception Supervisor

Customer Experience & Events Lead

Office Experience Leader

Reception & Meetings Team Leader

Corporate Receptionist - The Northcliffe

Supervisor (12 hours/week)

FOH Server- Part time

Guest Service Assistant

Front Desk Manager – Corporate Guest Services

Supervisor Badbird

Supervisor (20 hours/week)

Cluster Reservations Manager

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