Loss prevention manager Work, Jobs in Harrow, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Profit Protection Manager
REISS —London
- Full-time
- Time management
- Employee discount
Quick apply
Fragrance Boutique Manager
Runway —London
- £40,000 - £45,000 a year
- Weekend availability
- Management
- English
- Organisational skills
- Employee discount
Quick apply
7h
Team Leader
The Perfume Shop —Brent Cross Station
- £15.78 an hour
- Sales
- IT
- Leadership
- Employee discount
7d
Security Controller, Manager
Viasat, Inc. —London
- Full-time
- Communication skills
14d
Store Manager
Fred Perry Ltd —London
- Merchandising
- Retail management
- Leadership
Quick apply
Assistant Store Manager
STORRD —London
- Weekend availability
- Hospitality
- Merchandising
- Supervising experience
- Employee discount
Store Manager
Giorgio Armani —London
- Full-time
- Team management
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Store Manager
LACOSTE —London
- Full-time
- Management
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Store Manager - St Albans (New Store Opening)
Charles Tyrwhitt —St Albans
- Customer service
- Microsoft Office
- Analysis skills
- Employee discount
3d
STORE MANAGER - LONDON, CARNABY STREET
Dr Martens —London
- Full-time
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
Security Controller, Manager
Viasat —London
- Communication skills
14d
Store Manager - London,Carnaby Street
Dr. Martens —London
- From £47,600 a year
- Full-time
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
Store Manager
Mountain Warehouse —Richmond upon Thames
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Stock Control Manager
ME+EM —London
- Full-time
- Microsoft Excel
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Store Manager Designate - Berkshire
Mountain Warehouse —Bracknell
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Free People Assistant Visual Manager - Hampstead, London
Free People —London
- Nights as needed
- Bar
- Annual leave
- Employee assistance programme
Store Manager - Stratford
Michael Kors —London
- £45,000 - £65,000 a year
- Full-time
- Sales
- English
- Microsoft Office
Department Manager
NEXT —London
- Full-time
- Customer service
- Retail management
Department Manager
Giorgio Armani —London
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

loss prevention manager jobs in harrow, gtl

Zara Covent Garden Customer Experience Manager

Profit Protection Manager

Fragrance Boutique Manager

Team Leader

Security Controller, Manager

Store Manager

Assistant Store Manager

Store Manager

Store Manager

Store Manager - St Albans (New Store Opening)

STORE MANAGER - LONDON, CARNABY STREET

Security Controller, Manager

Store Manager - London,Carnaby Street

Store Manager

Stock Control Manager

Store Manager Designate - Berkshire

Free People Assistant Visual Manager - Hampstead, London

Store Manager - Stratford

Department Manager

Department Manager

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