SHW is an independent multi-disciplined property real estate advisory business. With nine offices across London and the South East, we serve our clients across the UK, providing the right answers to their property needs and making property work for their benefit.
We recruiting for a Property Manager to manage a portfolio of residential apartment blocks, predominantly in the South London region.
You will be based in SHW’s South London office, as part of our expanding South London Block Management Department, and will be reporting direct to clients and to the Head of London residential Management. The postholder will also be responsible for enhancing client relationships by referring other SHW services where appropriate.
Key Responsibilities:
- Overall responsibility for providing management service on the portfolio in accordance with statute, RICS and TPI codes of practice, the lease terms, SHW’s quality assurance procedures and the Management Agreement
- Renewing appropriate insurance policies and liaison with the brokers and loss adjusters in the event of claims
- Take responsibility for Heath & Safety in respect of your portfolio, and make appropriate and timely recommendations to clients
- Undertaking site visits and inspections as per the Management Agreement and when further inspection is necessary
- To ensure compliance with the service charge provisions of leases
- To produce draft service charge budgets for client approval, with multiple-schedules where applicable and to ensure appropriate allocations for expenditure.
- Production of year end accounting services in good time, in co-ordination with our Property Management Accounts Department and external accountant
- Be aware of the limitations of the lease and make appropriate recommendations to clients in good time so that sufficient funds are available at all times
- Maintain awareness of lessees’ debts and co-ordinate internal actions with SHW’s Credit Control Department, and with your line manage consider when to recommend the appointment of solicitors for recovery action.
- Ensuring a good level of customer care is provided to clients and lessees
- General property management advice and Landlord & Tenant Act advice
- Attendance at client meetings and regular formal and informal client liaison and reporting
- Where above a threshold agreed with the client, to obtain more than one quote for works and to report these to the client with recommendation
- · Supervision and re-tendering of maintenance contracts with particular emphasis on performance and value for money
- Compliance with section 20 procedures and co-ordination of major works
- Co-ordination with SHW’s Building Consultancy Division and/or external consultants
- Co-ordination with SHW’s Company Secretariat Department
- Supervision of any on-site staff
- Be familiar with the Management Agreements, the extent of the appointed role and when additional fees are chargeable.
- Oversee and maintain income levels on the portfolio and assist with new business enquiries. Assist head of department with annual and half yearly budgetary reviews.
- Deputise in the absence of others in the department and provide support to the wider team.
- Seek to enhance client relationships by referring other SHW services where appropriate.
- Participate in departmental strategy and service standard delivery.
- Participate in departmental strategy and service standard delivery.
Personal Specification, Knowledge, Skills and Experience Required
- A minimum of two to three years of Residential Block Management experience
- TPI Level 3 or above qualification desirable
- Well organised team player with the ability to prioritise a varied and growing workload Ability to use own initiative
- Patient and empathetic, whilst clear of the extent of the role defined by the Management Agreement.
- A good confident communicator, but aware of personal limitation.
- Ability to build a relationship of trust with colleagues, clients, leaseholders and contractors.
- Willingness to develop a career at SHW with a view to taking on further responsibilities and promotion in the future.
- Able to visit sites to meet clients and tenant is essential Working knowledge of Qube is preferred
- Willing and able to travel to other SHW offices if necessary.
SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.
We would love to respond to each and every applicant, however, due to the high volume of applications we will only contact you if you meet the requirements for our roles at the time advertised.
We also want to ensure that your application can be considered for all relevant roles across the SHW partnership companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us, will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.
By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: www.shw.co.uk/privacy/ .
Please be advised that CV’s will be held for a minimum of 3 months, therefore, if we consider your skills are more suited to other vacancies, we may contact you during the 3–6-month period to discuss your application further. If you do not wish for your data to be held on our systems for this period of time, please contact: [email protected] and ask for your data to be deleted from our systems.
Job Types: Full-time, Permanent
Pay: £34,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
Experience:
- Property Management: 1 year (required)
Licence/Certification:
- TPI Qualification (preferred)
Work Location: In person
