Senior advisor Work, Jobs in Hartfield, Esx (with Salaries)

Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Senior Charter Advisor
Volanteus —Crawley
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
4d
Senior Customer Service Advisor
Barclays —Haywards Heath
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Employee Relations Assistant
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £25,760 - £27,476 a year
- Full-time
6d
Specialist HR Lead
Anderida Adolescent Care —Eastbourne
- £50,000 - £65,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Annual leave
- Sick pay
Quick apply
4d
People & Culture Lead
zendbox —Paddock Wood
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Work from home
Quick apply
Senior Data Centre Consultant - Investor Advisory
Salute Inc. —Gatwick Airport
- Full-time
- Remote
- Presentation skills
- Travel
- Construction
- Annual leave
Quick apply
Senior Service Advisor - JCB Van Centre Eastbourne
JCB Group —Eastbourne
- Full-time
- Sales
- Organisational skills
Senior Aviation Advisor - Airport Operations and Customer Experience
Mott MacDonald —Croydon
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- English
- Employee discount
Professional Lead - Human Resources
Sussex Community NHS Foundation Trust —Brighton
- £57,528 - £64,750 a year
- Part-time
- Human resources
- Leadership
4d
HR Senior People Advisor (Maternity cover)
Kreston Reeves —Horsham
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Senior Gift Advisor
Between the Lines Ltd —Sevenoaks
- £13.35 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply
14d
Head of Business Delivery
Civil Aviation Authority —Gatwick Airport
- Up to £90,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
10d
Senior Account Manager
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- APIs
- Communication skills
- Annual leave
9d
Business Analyst/Process Improvement Lead
OPUS TECHNOLOGY —Reigate
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- System design
- Continuous improvement
- AI
- Life insurance
- Referral programme
Quick apply
Major Trauma Patient Support Adviser (Part Time) - Nurse/Sports Rehab/Physio/OT
Frenkel Topping —Brighton
- £35,000 - £37,500 a year
- Rehabilitation centre
- Patient care
- In-person
- Sick pay
Quick apply
Sales Advisor - Haywards Heath
Scrivens Opticians and Hearing Care —Haywards Heath
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Experience Advisor - 20 hours
DFS —Hove
- £12.71 an hour
Quick apply
14d
Service Contact Advisor
Sussex Community Dermatology Service —Brighton
- £24,960 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
1d

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senior advisor jobs near hartfield, esx

Senior Customer Success Manager

KILLSTAR -
Brighton

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Job details

Full-time
£54,000 - £57,000 a year

Benefits

Employee assistance programme

Qualifications

Communication skills

Full job description

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for a customer-focused leader to drive best-in-class experience for our community, in this role you will lead our remote Customer Success team, ensuring seamless post purchase journeys, strong community engagement and continuous improvement across all touchpoints. If this sounds like you, please read on!

WHAT YOU’LL DO:

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised.
Foster a customer first culture across all departments.
Implement policies & procedures that align with the interests of the brand and its customers, including a process of continual improvement.
Train, coach and mentor team members, including any performance reviews, skills mapping and succession planning.
Act as an escalation point for customer inquiries, guiding the team through complex issues.
Own the end-to-end customer returns process, ensuring timely resolution of cases. Analyse trends, collaborate with the internal teams (Operations, Logistics, Product) to ensure customers receive clear, empathetic communication through the return journey.
Provide customer insights to influence product development, merchandising and marketing.
Manage the NPS & CSAT score process. Build predictive reporting, anticipating churn risk or problem categories before they spike.
Track key metrics such as repeat purchase and customer lifetime value, developing strategies to improve them.
Oversee complaints handling, ensuring policies remain effective and that public facing issues (social media, reviews etc) are managed quickly and positively.
Partner with internal and external teams such as internal ticketing systems, returns systems, shipment tracking systems, to optimise the full customer journey.
Lead seasonal and crisis planning, ensuring smooth customer communications during high-volume or sensitive periods.
Drive CX technology improvements, leveraging automation and self-service tools without losing brand authenticity.

WHO YOU ARE:

Problem-Solver: you geek out on simplifying complexity, discovering hidden answers, rooting out hidden problems, and finding solutions.
Comfortable With Ambiguity: you’re able to be compassionate yet tough, strong but flexible, and know when to zero in on the “gray area” vs. keeping it “black and white”.
An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
Compassionate Leader: you are genuinely interested in the success of others, a champion for their goals, offering appreciation and feedback; you’re viewed as approachable and fair.
Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.

YOUR EXPERIENCE INCLUDES:

Representing a brand in a digital environment - whether in customer service, marketing, or other online content delivery.
Learning and using different software and online tools.
Lots of collaboration across multiple teams and decision-makers.
Accountability for Key Performance Indicators.

BONUS IF YOU:

Have worked with e-commerce platforms such as Shopify or WooCommerce.
Understand domestic & international shipping processes.
Have knowledge of warehouse or inventory management systems.
Have managed a customer support team.

WORK HOURS & LOCATION:

We support a hybrid working model, with 3 days per week at our Brighton HQ and 2 days flexible. This is a full-time role working 37.5 hours per week, Monday to Friday between 8:00am - 6:00pm.

OUR BENEFITS & PERKS:

Increased Holiday Allowance based on tenure
Summer Fridays Early Finish
YOU Day - one paid day off each year, just for you
One paid volunteer day each year to support a charity or cause of your choice
Flexible benefits platform designed around your wellbeing and personal preferences
Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Apply Now

Refine Your Search

senior advisor jobs in hartfield, esx

Senior Customer Success Manager

Senior Charter Advisor

People Operations Manager

Senior Customer Service Advisor

Employee Relations Assistant

Specialist HR Lead

People & Culture Lead

Senior Data Centre Consultant - Investor Advisory

Senior Service Advisor - JCB Van Centre Eastbourne

Senior Aviation Advisor - Airport Operations and Customer Experience

Professional Lead - Human Resources

HR Senior People Advisor (Maternity cover)

Senior Gift Advisor

Head of Business Delivery

Senior Account Manager

Business Analyst/Process Improvement Lead

Major Trauma Patient Support Adviser (Part Time) - Nurse/Sports Rehab/Physio/OT

Sales Advisor - Haywards Heath

Customer Experience Advisor - 20 hours

Service Contact Advisor

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